AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Aug 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We want to inform you that we noticed an increased number of declined transactions on 22/08/2024 between 10:30h and 11:00h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

    After 11:10h CEST we notice that transaction processing has stabilized.

EXCHANGE PLATFORM - Dashboard displaying
  • Update
    Update

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Resolved
    Resolved

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Investigating
    Investigating

    We are currently investigating issues with displaying Dashboards in the User Interface. Transaction processing is not affected by this issue.

Jul 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    17/07/2024 at 08:00:00
    Completed
    17/07/2024 at 08:00:00
    Maintenance has completed successfully
  • In progress
    17/07/2024 at 07:00:01
    In progress
    17/07/2024 at 07:00:01
    Maintenance is now in progress
  • Planned
    17/07/2024 at 07:00:00
    Planned
    17/07/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 July 2024 09:00 AM (CEST)

    • Time End: 17 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    10/07/2024 at 08:00:00
    Completed
    10/07/2024 at 08:00:00
    Maintenance has completed successfully
  • In progress
    10/07/2024 at 07:00:01
    In progress
    10/07/2024 at 07:00:01
    Maintenance is now in progress
  • Planned
    10/07/2024 at 07:00:00
    Planned
    10/07/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 July 2024 09:00 AM (CEST)

    • Time End: 10 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20. JUNE 2024 between 11:00 and 11:15 CEST. We informed the bank and forwarded the details to them.

    After 11:20 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Hipotekarna Bank - Elevated errors (communication problems on the bank's side)
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 12. June 2024 between 01:20 and 01:35 CEST. We informed the bank and forwarded the details to them.

    After 01:40 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We see that the Banca Intesa system has started to stabilize - from the 15:15h CEST.

    Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the Banca Intesa adapter. The problem started at 14:45h CEST. We informed the bank and submitted the necessary information.

    Please note that this issue is beyond our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure regular updates on resolution activities.

Partial 3D-Secure Visa Outage
  • Resolved
    Resolved

    The issue has been fully resolved according to Visa. Our team will continue to monitor the service.

  • Update
    Update

    Visa's 3DS Service seems to have recovered.

    Our team will continue to monitor closely and update as soon as the external issue is resolved.

  • Monitoring
    Monitoring

    We are still observing elevated errors with Visa 3DS processing.

    Our team is actively monitoring this issue.

    We will follow up with more updates as soon as we have more information.

  • Identified
    Identified

    Our team has determined that this issue is linked to an external issue at VISA.

    We will continue to monitor and update as soon as we have more information

  • Investigating
    Investigating

    We are currently investigating elevated errors with external 3DS transaction processing.

Open Platform Performance Alert
  • Resolved
    Resolved

    After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

  • Monitoring
    Monitoring

    We notice that the system has started to stabilize since 15:00h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

  • Update
    Update

    We apologise for the continued interruption to your service and would like to assure you that we are doing everything we can to restore services to normal without further delay. The issue, as mentioned earlier appears to lie with an issue upstream with a 3rd Party Tier 1 ISP, and our own ISP providers are working with the vendor to troubleshoot the issue. The issue seems to primarily affect Mastercard traffic but we do also see a small percentage of affected VISA traffic. From a shopper perspective, 3DS verifications are the main cause of failures as the 3DS check does not get completed and times out. A high percentage of shoppers retry their 3DS check several times, eventually leading to success.

  • Update
    Update

    Ours attempts to move traffic to the alternate data center have not solved the issue. The issue is visible from both our datacenters using different network providers. We have heard back from our ISP providers and they reported there is a suspected issue with Tier 1 ISP that is being utilized during the transaction flow. Ours ISP providers are reaching out to gather further information on that issue and ascertain whether that could be the route cause of this issue.

  • Update
    Update

    As we await insights from the ISP and the acquirer, our strategy involves a methodical assessment of impact and migration of the affected VPNs from the Primary environment to the alternate site. This move is aimed at evaluating the possibility of mitigating the impact through this transition.

  • Update
    Update

    Our technical teams are actively working to resolve the issue, with engineers meticulously analyzing VPN logs to pinpoint the underlying cause. Concurrently, we are conducting a thorough internal review, and our ISP partners are also examining potential sources of the problem from their end.

  • Investigating
    Investigating

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.

Jun 2024 to Aug 2024

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