AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Mar 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: 3DS maintenance
  • Completed
    26/03/2024 at 10:00:00
    Completed
    26/03/2024 at 10:00:00
    Maintenance has completed successfully
  • In progress
    26/03/2024 at 08:00:01
    In progress
    26/03/2024 at 08:00:01
    Maintenance is now in progress
  • Planned
    26/03/2024 at 08:00:00
    Planned
    26/03/2024 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 26 March 2024 09:00 AM (CET)

    • Time End: 26 March 2024 11:00 AM (CET)

    • Description: Optimize 3DS high availability

    • Planned Outage Duration: None

    • Affected Services: 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch
  • Completed
    24/03/2024 at 04:00:00
    Completed
    24/03/2024 at 04:00:00
    Maintenance has completed successfully
  • In progress
    24/03/2024 at 02:00:01
    In progress
    24/03/2024 at 02:00:01
    Maintenance is now in progress
  • Planned
    24/03/2024 at 02:00:00
    Planned
    24/03/2024 at 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    ·         Time Start: 24 March 2024 03:00 AM CET

    ·         Time End: 24 March 2024 05:00 AM CET

    ·         Description: Core processing system PR/DR switch

    ·         Impact: System will be inactive app. 30-60 minutes. Connections between our systems will be switched-off during the maintenance.

    ·         Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 14. March 2024 between 22:21 and 22:28 CET. We informed the bank and forwarded the details to them.

    After 22:30 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    10/03/2024 at 10:30:00
    Completed
    10/03/2024 at 10:30:00
    Maintenance has completed successfully
  • In progress
    10/03/2024 at 05:30:01
    In progress
    10/03/2024 at 05:30:01
    Maintenance is now in progress
  • Planned
    10/03/2024 at 05:30:00
    Planned
    10/03/2024 at 05:30:00

    In order to maintain the quality of service and the availability of our services, it is necessary to carry out the necessary maintenance of our gateway. We try to keep the impact of the service as small as possible and apologize for the inconvenience caused. Please do not hesitate to contact customer support if you have any questions.

    • Start Date/Time: 10 March 2024 06:30 AM (CET)

    • End Date/Time: 10 March 2024 11:30 AM (CET)

    • Description: Firewall Migration

    • Impact: Brief and sporadic interruptions are possible for the first sixty minutes of the five-hour maintenance window, connectivity will be interrupted while traffic is moved to new network devices

    • Affected Services: Creditcard Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank Planned Maintenance
  • Completed
    10/03/2024 at 11:00:00
    Completed
    10/03/2024 at 11:00:00
    Maintenance has completed successfully
  • In progress
    09/03/2024 at 18:00:01
    In progress
    09/03/2024 at 18:00:01
    Maintenance is now in progress
  • Planned
    09/03/2024 at 18:00:00
    Planned
    09/03/2024 at 18:00:00

    We are informing you about the planned maintenance of Hipotekarna Banka, which will be moving the data center, which may lead to sporadic interruptions. The mentioned maintenance starts on 09/03/2024 at 07:00 PM CET and will last until the morning of 10/03/2024.

    Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes.

Feb 2024

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 28. February 2024 between 07:28 and 07:33 CET. We informed the bank and forwarded the details to them.

    After 07:35 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Planned Maintenance - Incident
  • Resolved
    Resolved

    In the course of the announced planned maintenance (https://status.allsecure.xyz/clserhku529177bnog721o0djq), in addition to the expected interruption in transaction processing, there were two more minor interruptions. The mentioned interruptions occurred during the announced maintenance in the period from 06:50h CET to 07:10h CET and in the period from 07:45h CET to 08:05h CET.

    We were running into issues after the planned maintenance downtime. An already pre prepared back out procedure was executed, to resume normal operation.

    After 08:15h CET we notice that transaction processing has stabilized.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Maintenance
  • Completed
    27/02/2024 at 07:00:00
    Completed
    27/02/2024 at 07:00:00
    Maintenance has completed successfully
  • In progress
    27/02/2024 at 05:00:01
    In progress
    27/02/2024 at 05:00:01
    Maintenance is now in progress
  • Planned
    27/02/2024 at 05:00:00
    Planned
    27/02/2024 at 05:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 27 February 2024 06:00 CET

    • Time End: 27 February 2024 08:00 CET

    • Description: Platform Planned Maintenance

    • Planned Outage Duration: We may experience minor degradation of all Postbacks, Dashboards, and Post Processing will be temporarily paused, during this maintenance window. As stated above, from approximately 06:20 CET to 06:40 CET, we will undergo complete maintenance for APIs and Merchant web interfaces.

    • Affected Services: Transaction Processing / Credit card Processing / 3D-Secure Engine / Post Processing / Hosted Payment Pages / BI Data Source / Merchant web interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem processing transactions on the bank's side, on February 20, 2024 between 22:02 CET and 22:44 CET. We informed the bank and forwarded them the details. Also, according to our analysis, we noticed that the problem was only with MC cards, while other transactions with other cards were properly processed.

    After 22:50 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OTP BANK Planned Maintenance Activities
  • Completed
    17/02/2024 at 23:40:00
    Completed
    17/02/2024 at 23:40:00
    Maintenance has completed successfully
  • In progress
    17/02/2024 at 23:10:01
    In progress
    17/02/2024 at 23:10:01
    Maintenance is now in progress
  • Planned
    17/02/2024 at 23:10:00
    Planned
    17/02/2024 at 23:10:00

    Please be informed about planned system maintenance - during the period indicated below, OTP Bank will carry out regular system maintenance.

    • Time Start: 18 February 2024 00:10 AM (CET)

    • Time End: 18 February 2024 00:40 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, the bank system will not be available for about 30 minutes. The interruption will relate to the processing of transactions.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jan 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on 24/01/2024 between 21:52h and 22:17h CET. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 22:20 CET we notice that transaction processing has stabilized.

Banca Intesa - Elevated errors (communication problems on the bank's side)
  • Resolved
    Resolved

    We see that the Banca Intesa system has started to stabilize - from the 13:50h CET.

    Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 2024-01-13 08:45h CET. We informed the bank and submitted the necessary information. According to the first information we received from the bank, internally they are facing communication problems.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

BANCA INTESA Planned Maintenance Activities
  • Completed
    10/01/2024 at 04:00:00
    Completed
    10/01/2024 at 04:00:00

    Maintenance has completed successfully

  • In progress
    10/01/2024 at 00:00:01
    In progress
    10/01/2024 at 00:00:01

    Maintenance is now in progress

  • Planned
    10/01/2024 at 00:00:00
    Planned
    10/01/2024 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 10 January 2024 01:00 (CET)
    • Time End: 10 January 2024 05:00 (CET)
    • Description: regular system maintenance
    • Impact: During the specified period, there may be occasional interruptions in the processing of transactions as well as in the operation of all payment cards issued by Banca Intesa ad Beograd.
    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    The system started to stabilize after 14:20h CET. Since that moment, we have noticed a stable processing of transactions.

    It seems that the problem is solved. We certainly continue to monitor the flow of transaction.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP. The problem appeared on 2024-01-04 13:14h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Jan 2024 to Mar 2024

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