Affected Components: EXCHANGE PLATFORM

Nov 16, 02:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 16 **November** 2026 03:00 AM (CET) * **Time End:** 16 **November** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.

Affected Components: EXCHANGE PLATFORM

Sep 14, 01:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 14 **September** 2026 03:00 AM (CET) * **Time End:** 14 **September** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.

Affected Components: EXCHANGE PLATFORM

May 17, 01:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 17 **May** 2026 03:00 AM (CET) * **Time End:** 17 **May** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.

Affected Components: OPEN PLATFORM

Apr 21, 21:00:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 21 **April**, 2026 11:00 PM (CEST) * **Time End:** 22 **April**, 2026 07:00 AM (CEST) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds. For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> .

Duration: 2 hours

Affected Components: EXCHANGE PLATFORM

Apr 18, 22:00:00 GMT+0
Identified - We would like to inform you about the scheduled maintenance of Hipotekarna Banka, during which the data center will be relocated, which may lead to intermittent service disruptions. The maintenance is scheduled to start on April 19\. 2026\. at 00:00 AM (CEST) and will last until 02:00 AM (CEST). Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes..

Apr 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: EXCHANGE PLATFORM

Apr 17, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 17, 07:00:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 23 **April** 2026 10:00 AM (CEST) * **Time End:** 23 **April** 2026 11:00 AM (CEST) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Apr 17, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: EXCHANGE PLATFORM

Apr 17, 02:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive. * **Time Start:** 17 **April** 2025 04:00 AM (CEST) * **Time End:** 17 **April** 2025 06:00 AM (CEST) * **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version. * **Impact:** System shutdown, H2H connections switched-off * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Apr 17, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 9 minutes

Affected Components: EXCHANGE PLATFORM

Apr 16, 10:28:11 GMT+0
Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 16/04/2026 at 11:00h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..

Apr 16, 10:46:16 GMT+0
Identified - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem..

Apr 16, 11:38:20 GMT+0
Monitoring - We notice that after 13:10 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..

Apr 16, 14:36:56 GMT+0
Resolved - We have received information from the bank that the issue has been resolved on their side..

Duration: 3 hours and 39 minutes

Affected Components: EXCHANGE PLATFORM

Apr 6, 13:25:52 GMT+0
Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 06/04/2026 at 14:45h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..

Apr 6, 14:17:41 GMT+0
Monitoring - We have received information from the bank that they are investigating the issue in more detail on their side. Additionally, we have noticed that the frequency of declined transactions has now decreased..

Apr 6, 17:05:19 GMT+0
Resolved - We see that after 16:00 CEST transaction processing has stabilized. We are certainly waiting for additional information from our colleagues at the bank..

Affected Components: EXCHANGE PLATFORM

Mar 31, 22:00:00 GMT+0
Identified - In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform. The start of works is 01.04.2026 at 00:00 (CEST). This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction. For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system. Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled. Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you..

Mar 31, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours

Affected Components: OPEN PLATFORM

Mar 29, 00:00:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 29 **March** 2026 01:00 AM (CET) * **Time End:** 29 **March** 2026 05:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Mar 29, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: EXCHANGE PLATFORM

Mar 27, 08:45:54 GMT+0
Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26\. **March** 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Duration: 3 hours

Affected Components: EXCHANGE PLATFORM

Mar 20, 00:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 20 **March** 2026 01:00 AM (CET) * **Time End:** 20 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Mar 20, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: EXCHANGE PLATFORM

Mar 19, 00:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 19 **March** 2026 01:00 AM (CET) * **Time End:** 19 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Mar 19, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: EXCHANGE PLATFORM

Mar 17, 00:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 17 **March** 2026 01:00 AM (CET) * **Time End:** 17 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Mar 17, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 17 minutes

Affected Components: EXCHANGE PLATFORM

Mar 11, 19:07:58 GMT+0
Investigating - We just want to let you know that on March 11th, we noticed an increased number of declined transactions as of 17:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified acc~~o~~rdingly. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Mar 11, 20:12:14 GMT+0
Identified - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem..

Mar 11, 21:19:13 GMT+0
Monitoring - We notice that after 21:30 CET the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..

Mar 11, 22:24:51 GMT+0
Resolved - We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 22:17 CET..

Duration: 2 hours and 19 minutes

Affected Components: EXCHANGE PLATFORM

Feb 17, 11:00:17 GMT+0
Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..

Feb 17, 11:34:52 GMT+0
Monitoring - We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET. We certainly expect information from the bank regarding the reasons for the mentioned issue..

Feb 17, 13:19:05 GMT+0
Resolved - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem..

Duration: 30 minutes

Affected Components: OPEN PLATFORM

Feb 17, 01:00:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 17 **February** 2026 02:00 AM (CET) * **Time End:** 17 **February** 2026 02:30 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Feb 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: EXCHANGE PLATFORM

Feb 12, 00:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 12 **February** 2026 01:00 AM (CET) * **Time End:** 12 **February** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Feb 12, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 hours and 34 minutes

Affected Components: EXCHANGE PLATFORM

Feb 11, 08:27:46 GMT+0
Resolved - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem..

Feb 10, 09:54:01 GMT+0
Investigating - We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified accordingly. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Feb 10, 15:57:43 GMT+0
Monitoring - We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET. We certainly expect information from the bank about the reasons for the mentioned problem..

Duration: 1 hour

Affected Components: EXCHANGE PLATFORM

Feb 10, 09:30:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 10 **February** 2026 10:30 AM (CET) * **Time End:** 10 **February** 2026 11:30 AM (CET) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Transaction Processing, Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Feb 10, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: EXCHANGE PLATFORM

Feb 9, 02:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 09 **February** 2026 03:00 AM (CET) * **Time End:** 09 **February** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.

Feb 9, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: OPEN PLATFORM

Jan 31, 23:00:00 GMT+0
Identified - As part of our ongoing commitment to security, PCI compliance, continuous feature development, and expansion of our acquiring bank network, AllSecure will decommission the OPEN (V1) platform on **June 1, 2026**. Merchants are encouraged to migrate to the EXCHANGE platform starting from **February 1, 2026**. The migration process is **free of charge** and fully supported by our technical team. To initiate migration, please contact: [**integracija@allsecure.rs**](mailto:integracija@allsecure.rs).

Jan 31, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: EXCHANGE PLATFORM

Jan 27, 00:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 27 **January** 2026 01:00 AM (CET) * **Time End:** 27 **January** 2026 01:30 AM (CET) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Jan 27, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 27, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days, 2 hours and 39 minutes

Affected Components: EXCHANGE PLATFORM

Jan 22, 14:57:41 GMT+0
Monitoring - We have received confirmation from the bank that they are working on resolving the issue. Additionally, we have noticed that the frequency of declined transactions has now decreased..

Jan 22, 12:54:02 GMT+0
Investigating - We have noticed a sporadic error rate during transaction processing. The issue started at 13:02 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.

Jan 23, 11:50:57 GMT+0
Monitoring - The number of declined transactions has been further reduced, but a small number of declines still occur sporadically. We remain in communication with the bank, which is working on fully resolving the issue on their side..

Jan 27, 10:14:35 GMT+0
Monitoring - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 08:00 AM CET transaction processing has stabilized..

Jan 27, 15:33:20 GMT+0
Resolved - We have received official confirmation from the bank that the issue has been resolved on their side..

Affected Components: EXCHANGE PLATFORM

Jan 21, 08:21:45 GMT+0
Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20\. January 2026 between 01:00 and 02:00 CET. After 01:10 CET we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Duration: 3 hours

Affected Components: EXCHANGE PLATFORM

Jan 14, 00:00:00 GMT+0
Identified - Please be informed about planned system activities – during the period indicated below, there may be limited availability of DINA card transactions. * **Time Start:** 14 **January** 2026, 01:00 AM (CET) * **Time End:** 14 **January** 2026, 04:00 AM (CET) * **Description:** Planned implementation activities related to enabling DinaCard Secure (3DS) functionality. * **Impact:** During the mentioned period, partial interruptions may occur when processing transactions made with DINA cards. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Jan 14, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 14, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: OPEN PLATFORM

Jan 13, 03:00:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 13 **January** 2026 04:00 AM (CET) * **Time End:** 13 **January** 2026 06:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Jan 13, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 13, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 7 minutes

Affected Components: EXCHANGE PLATFORM

Dec 25, 11:58:07 GMT+0
Investigating - We have noticed a sporadic error rate during transaction processing. The issue started at 10:00 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.

Dec 25, 13:05:17 GMT+0
Resolved - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 13:00 CET transaction processing has stabilized..

Duration: 1 hour and 12 minutes

Affected Components: EXCHANGE PLATFORM

Dec 18, 08:34:15 GMT+0
Investigating - An increased rate of errors was observed when processing Dina card transactions. The problem started at 03:00 CET and is still ongoing, transactions are being rejected on the bank's side. The bank has been notified of the above problem and we will inform you when we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.

Dec 18, 09:46:14 GMT+0
Resolved - We just wanted to inform you that we have received information that the problem on the bank's side has been resolved and that after 09:45 CET the processing of Dina card transactions has stabilized..

Affected Components: EXCHANGE PLATFORM

Dec 12, 08:42:47 GMT+0
Resolved - We just want to inform you that on December 11 we noticed an increased number of declined transactions between 22:40h and 23:20h CET. Based on our previous experience, the mentioned transactions were declined by the bank. After 23:30h CET we noticed that transaction processing had stabilized. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Duration: 22 hours and 4 minutes

Affected Components: EXCHANGE PLATFORM

Nov 18, 19:55:58 GMT+0
Monitoring - All systems remain fully operational after routing traffic off Cloudflare’s network. To prevent any further impact on transaction processing today, we will apply a change tomorrow during business hours to route traffic back through Cloudflare. A brief follow-up update will be posted once the change has been completed..

Nov 19, 09:51:02 GMT+0
Monitoring - Our team is about to begin routing traffic back through Cloudflare’s network..

Nov 19, 10:17:05 GMT+0
Resolved - Routing back onto Cloudflare’s network has been successfully completed. All systems remain fully operational, and no impact to transaction processing was observed during the transition..

Nov 18, 14:48:27 GMT+0
Monitoring - Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers. We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance..

Nov 18, 12:13:28 GMT+0
Investigating - We are currently investigating elevated errors and intermittent connectivity issues affecting services that rely on external network infrastructure. We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>). Our team is engaged and actively analyzing the impact on transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures..

Nov 18, 12:20:14 GMT+0
Monitoring - We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels. Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider..

Duration: 2 hours

Affected Components: EXCHANGE PLATFORM

Nov 17, 02:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 17 **November** 2025 03:00 AM (CET) * **Time End:** 17 **November** 2025 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.

Nov 17, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: EXCHANGE PLATFORM

Oct 28, 06:10:01 GMT+0
Identified - Maintenance is now in progress.

Oct 28, 07:10:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 28, 06:10:00 GMT+0
Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 28 **October** 2025 07:10 AM (CET) * **Time End:** 28 **October** 2025 08:10 AM (CET) * **Description:** The platform will remain available and operational throughout the maintenance. Callback and Update Processing: You may see a temporary slowdown in the processing of callbacks and background data updates. * **Planned Outage Duration:** During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost. * **Components affected:** BI Data Source For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> .

Duration: 4 hours

Affected Components: EXCHANGE PLATFORM

Oct 22, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 22, 23:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 23 **October** 2025 01:00 AM (CEST) * **Time End:** 23 **October** 2025 05:00 AM (CEST) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Affected Components: EXCHANGE PLATFORM

Oct 22, 07:29:16 GMT+0
Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 21\. October 2025 between 22:11 and 23:21 CEST. After 23:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Duration: 2 hours

Affected Components: EXCHANGE PLATFORM

Oct 17, 01:00:00 GMT+0
Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive. * **Time Start:** 17 **October** 2025 03:00 AM (CEST) * **Time End:** 17 **October** 2025 05:00 AM (CEST) * **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version. * **Impact:** System shutdown, H2H connections switched-off * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Oct 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 39 minutes

Affected Components: EXCHANGE PLATFORM

Oct 14, 13:52:52 GMT+0
Resolved - We just wanted to inform you that we have noticed the third-party issue was resolved after 15:25 CEST and that the processing of Dina card transactions has stabilized. .

Oct 14, 12:14:21 GMT+0
Identified - An increased rate of errors has been observed when processing Dina card transactions. The problem started at 13:35 CEST and is still ongoing. Based on our system monitoring, the issue appears to be related to problems in the systems of a third-party service provider responsible for handling Dina transactions. Kindly note that the issue at hand is **outside our sphere of responsibility and influence.**.

Duration: 4 hours

Affected Components: EXCHANGE PLATFORM

Oct 9, 03:00:00 GMT+0
Completed - Maintenance is now in progress.

Oct 8, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 23:00:00 GMT+0
Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 09 **October** 2025 01:00 AM (CEST) * **Time End:** 09 **October** 2025 05:00 AM (CEST) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.

Affected Components: EXCHANGE PLATFORM

Oct 3, 13:46:19 GMT+0
Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on October 03 2025 between 15:19 and 15:35 CEST. After 15:40 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Oct 2, 08:48:10 GMT+0
Resolved - This incident has been resolved..

Oct 2, 07:20:00 GMT+0
Resolved - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on October 02 2025 from 01.00 to 01.18, after 01.20 CEST the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Affected Components: EXCHANGE PLATFORM

Sep 24, 07:31:22 GMT+0
Resolved - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on September 24, 2025 from 01.00, after 01.30 the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Affected Components: EXCHANGE PLATFORM

Sep 22, 13:33:07 GMT+0
Resolved - **Resolved** \- Due to a one-time maintenance script run, the database experienced degraded performance between 14:03–14:06 UTC and again between 14:20–14:30 UTC. The issue has been resolved and services are operating normally. Our teams continue to monitor transaction processing closely..

Affected Components: EXCHANGE PLATFORM

Sep 10, 06:53:43 GMT+0
Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 09\. September 2025 between 17:17 and 17:23 CEST. After 17:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Duration: 21 hours and 53 minutes

Affected Components: OPEN PLATFORM

Aug 28, 08:53:22 GMT+0
Resolved - After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved..

Aug 27, 11:00:00 GMT+0
Investigating - We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible..

Aug 28, 06:08:10 GMT+0
Monitoring - We notice that the system has started to stabilize since 03:10h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions..

Affected Components: EXCHANGE PLATFORM

Aug 24, 17:30:00 GMT+0
Resolved - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on August 24, 2025 from 09.30, after 11.00 CEST the processing of transactions stabilized, however, we sporadically see that the problem continues in a milder form. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Affected Components: EXCHANGE PLATFORM

Aug 14, 11:54:43 GMT+0
Resolved - We just want to let you know that we have noticed an increased number of declined transactions since 13.00 CEST. The mentioned transactions were rejected by the bank, but from previous experience, the mentioned problem arises due to problems in the operation of the VPOS terminal (on the bank's side). We have informed our colleagues from the bank about the above problem and we expect additional information from them. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Affected Components: EXCHANGE PLATFORM

Aug 12, 14:55:53 GMT+0
Resolved - We just want to let you know that we have noticed an increased number of declined transactions in the last 3 hours. The mentioned transactions were rejected by the bank, but from previous experience, the mentioned problem arises due to problems in the operation of the VPOS terminal (on the bank's side). We have informed our colleagues from the bank about the above issue Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..

Duration: 3 hours and 50 minutes

Affected Components: EXCHANGE PLATFORM

Jun 18, 09:15:37 GMT+0
Monitoring - By checking the transactions on our system, we see that the transactions as of 10:45 CEST are being processed properly. We have not yet received confirmation from the bank that the problem has been completely resolved and we are continuing to actively monitor and track the transactions..

Jun 18, 07:26:19 GMT+0
Monitoring - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on June 18, 2025 from 07.10, after 08.40 the processing of transactions stabilized, however, we sporadically see that the problem continues in a milder form. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..

Jun 18, 11:16:10 GMT+0
Resolved - This incident has been resolved. Unfortunately, we have not received any clarification from our colleagues at the bank regarding the above problem. However, we see that transactions from 11:00 CEST are being processed properly..

Affected Components: EXCHANGE PLATFORM

Jun 11, 07:43:40 GMT+0
Resolved - We just want to inform you that we noticed an increased number of declined transactions on between 01:52 h and 03:25 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 03:35 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..