AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

May 2025

Hipotekarna Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 29. May 2025 between 07:31 and 08:51 CEST. After 09:00 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completedsafojaskfaokf
    27/05/2025 at 08:00:00
    Completed
    27/05/2025 at 08:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    27/05/2025 at 07:00:01
    In progress
    27/05/2025 at 07:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    27/05/2025 at 07:00:00
    Planned
    27/05/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 27 May 2025 09:00 AM (CEST)

    • Time End: 27 May 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Web Interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 18:55 h and 19:52 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 19:55 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Upgrade
  • Plannedsafojaskfaokf
    20/05/2025 at 04:00:00
    Planned
    20/05/2025 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 20 May 2025 06:00 AM (CEST)

    • Time End: 20 May 2025 08:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: We anticipate a service interruption of approximately 20 minutes, commencing around 06:20 CEST. During this time, all transaction processing and production services will be temporarily unavailable.

    • Affected Services: Transaction processing, Production services, API endpoints, Merchant web interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

  • Completedsafojaskfaokf
    16/05/2025 at 07:40:32
    Completed
    16/05/2025 at 07:40:32

    The planned maintenance, previously scheduled for Tuesday, 20th May 2025 (06:00 - 08:00 AM) CEST, will be rescheduled at a future date.

    This change ensures a more stable upgrade process. Exchange platform will operate normally on May 20th. We will announce the new maintenance schedule with ample notice.

    Thank you for your understanding.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Completedsafojaskfaokf
    19/05/2025 at 03:00:00
    Completed
    19/05/2025 at 03:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    19/05/2025 at 01:00:01
    In progress
    19/05/2025 at 01:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    19/05/2025 at 01:00:00
    Planned
    19/05/2025 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 19 May 2025 03:00 AM (CET)

    • Time End: 19 May 2025 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

Apr 2025

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completedsafojaskfaokf
    29/04/2025 at 08:00:00
    Completed
    29/04/2025 at 08:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    29/04/2025 at 07:00:01
    In progress
    29/04/2025 at 07:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    29/04/2025 at 07:00:00
    Planned
    29/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 April 2025 09:00 AM (CEST)

    • Time End: 29 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2025 Fall Mandates implementation
  • Completedsafojaskfaokf
    11/04/2025 at 03:00:00
    Completed
    11/04/2025 at 03:00:00
    Maintenance has completed successfully
  • Updatesafojaskfaokf
    11/04/2025 at 01:00:01
    Update
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • In progresssafojaskfaokf
    11/04/2025 at 01:00:01
    In progress
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    11/04/2025 at 01:00:00
    Planned
    11/04/2025 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 11 April 2025 03:00 AM (CET)

    • Time End: 11 April 2025 05:00 AM (CET)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completedsafojaskfaokf
    01/04/2025 at 08:00:00
    Completed
    01/04/2025 at 08:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    01/04/2025 at 07:00:01
    In progress
    01/04/2025 at 07:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    01/04/2025 at 07:00:00
    Planned
    01/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 01 April 2025 09:00 AM (CEST)

    • Time End: 01 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2025

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem with processing transactions on the bank's side from 26/03/25 at 23:15 until 27/03/25 at 00:35 CET. After 00:40 CET, we noticed that transaction processing had stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Hipotekarna Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem with processing transactions on the bank's side from 25/03/25 at 23:03 until 26/03/25 at 00:11 CET. After 00:15 CET, we noticed that transaction processing had stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

BANCA INTESA Planned Maintenance Activities
  • Completedsafojaskfaokf
    26/03/2025 at 02:00:00
    Completed
    26/03/2025 at 02:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    25/03/2025 at 21:00:01
    In progress
    25/03/2025 at 21:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    25/03/2025 at 21:00:00
    Planned
    25/03/2025 at 21:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 25 March 2025 10:00 PM (CET)

    • Time End: 26 March 2025 03:00 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Network Connectivity Upgrade
  • Completedsafojaskfaokf
    25/03/2025 at 09:30:00
    Completed
    25/03/2025 at 09:30:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    25/03/2025 at 08:00:01
    In progress
    25/03/2025 at 08:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    25/03/2025 at 08:00:00
    Planned
    25/03/2025 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 25 March 2025 09:00 AM (CET)

    • Time End: 25 March 2025 10:30 AM (CET)

    • Description: Platform Network Maintenance

    • Planned Outage Duration: There may be a brief impact on transaction processing during the upgrade process.

    • Affected Services: Transaction Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completedsafojaskfaokf
    21/03/2025 at 04:00:00
    Completed
    21/03/2025 at 04:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    21/03/2025 at 00:00:01
    In progress
    21/03/2025 at 00:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    21/03/2025 at 00:00:00
    Planned
    21/03/2025 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 21 March 2025 01:00 AM (CET)

    • Time End: 21 March 2025 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2025 to May 2025

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