OTP Bank - Elevated errors
Affected
Operational from 12:30 PM to 2:03 PM
- Resolved · UTC
We have received official confirmation from the bank that the problem has been resolved.
- Monitoring · UTC
We note that transaction processing stabilized after 14:39 CET. Also, the bank informed us that the communication was partially established.
We continue to actively monitor transactions.
- Identified · UTC
We have received official confirmation from the bank that there is currently a break in processing on their side. The bank informed us that they are aware of the problem and are actively working to solve it.
- Investigating · UTC
An increased rate of errors was observed when processing credit card transactions through the adapter of OTP Bank. The problem appeared on 13/12/24 13:24 h CET. We informed the bank and submitted the necessary information.
Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.