AllSecure System Status - Incident history https://status.allsecure.xyz AllSecure System Mon, 16 Nov 2026 02:00:00 +0000 Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch Type: Maintenance Affected Components: EXCHANGE PLATFORM Nov 16, 02:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 16 **November** 2026 03:00 AM (CET) * **Time End:** 16 **November** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> Type: Maintenance

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 16 **November** 2026 03:00 AM (CET) * **Time End:** 16 **November** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.</p> ]]> Mon, 16 Nov 2026 02:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlamhk860566pem8h6s7nnip https://status.allsecure.xyz/maintenance/cmlamhk860566pem8h6s7nnip Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch Type: Maintenance Affected Components: EXCHANGE PLATFORM Sep 14, 01:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 14 **September** 2026 03:00 AM (CET) * **Time End:** 14 **September** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> Type: Maintenance

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 14 **September** 2026 03:00 AM (CET) * **Time End:** 14 **September** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.</p> ]]> Mon, 14 Sep 2026 01:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlamhex505d73m8wy9lp8v69 https://status.allsecure.xyz/maintenance/cmlamhex505d73m8wy9lp8v69 OTP/UniCredit Bank - Elevated errors Type: Incident Duration: 2 hours and 19 minutes Affected Components: EXCHANGE PLATFORM May 19, 07:47:08 GMT+0 - Investigating - An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19\. 05\. 2026\. from 09:29 CEST. and it continues We informed the bank and provided the necessary information. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. May 19, 08:17:27 GMT+0 - Monitoring - We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring. May 19, 10:05:48 GMT+0 - Resolved - We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved. We certainly expect additional information from colleagues from the bank. May 19, 10:17:10 GMT+0 - Resolved - We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved. After this period, the service is fully operational. Type: Incident

Duration: 2 hours and 19 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>07:47:08</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19\. 05\. 2026\. from 09:29 CEST. and it continues We informed the bank and provided the necessary information. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>08:17:27</var> GMT+0</small><br><strong>Monitoring</strong> - We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>10:05:48</var> GMT+0</small><br><strong>Resolved</strong> - We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved. We certainly expect additional information from colleagues from the bank..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>10:17:10</var> GMT+0</small><br><strong>Resolved</strong> - We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved. After this period, the service is fully operational..</p> ]]> Tue, 19 May 2026 07:47:08 +0000 https://status.allsecure.xyz/incident/cmpcby3uv09bgqk0tler1h3zs https://status.allsecure.xyz/incident/cmpcby3uv09bgqk0tler1h3zs Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch Type: Maintenance Duration: 2 hours Affected Components: EXCHANGE PLATFORM May 18, 01:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 18 **May** 2026 03:00 AM (CET) * **Time End:** 18 **May** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> May 18, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 18, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 18 **May** 2026 03:00 AM (CET) * **Time End:** 18 **May** 2026 05:00 AM (CET) * **Description:** Core processing system DR/PR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 18 May 2026 01:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlamh7az05b9uy23mqx0jcti https://status.allsecure.xyz/maintenance/cmlamh7az05b9uy23mqx0jcti Scheduled Database Maintenance Type: Maintenance Duration: 1 day and 4 hours Affected Components: EXCHANGE PLATFORM May 16, 20:00:00 GMT+0 - Identified - During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure. At this time, we do not expect any customer impact or service interruption. However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise. May 16, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 18, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 4 hours

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure. At this time, we do not expect any customer impact or service interruption. However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 May 2026 20:00:00 +0000 https://status.allsecure.xyz/maintenance/cmp7b0uem00gbp3le6bxyl7mm https://status.allsecure.xyz/maintenance/cmp7b0uem00gbp3le6bxyl7mm EXCHANGE PLATFORM - Service Outage Type: Incident Affected Components: EXCHANGE PLATFORM May 12, 07:51:36 GMT+0 - Resolved - We would like to inform you that today, between 04:03 and 04:44 CEST, the EXCHANGE platform and services were unavailable. Our engineers were actively working on resolving the issue. After 04:50 CEST, the system stabilized and all services are functioning normally, after which our team continued with active system monitoring. In any case, we will perform a detailed analysis of the root cause on our side and will inform you accordingly. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>07:51:36</var> GMT+0</small><br><strong>Resolved</strong> - We would like to inform you that today, between 04:03 and 04:44 CEST, the EXCHANGE platform and services were unavailable. Our engineers were actively working on resolving the issue. After 04:50 CEST, the system stabilized and all services are functioning normally, after which our team continued with active system monitoring. In any case, we will perform a detailed analysis of the root cause on our side and will inform you accordingly..</p> ]]> Tue, 12 May 2026 07:51:36 +0000 https://status.allsecure.xyz/incident/cmp2c0vr007k1qh3ihy5v23ts https://status.allsecure.xyz/incident/cmp2c0vr007k1qh3ihy5v23ts EXCHANGE PLATFORM - Currently Unavailable Type: Incident Duration: 3 hours and 49 minutes Affected Components: EXCHANGE PLATFORM May 11, 14:26:54 GMT+0 - Investigating - We are currently experiencing major service issues with the Exchange Platform, which is currently unavailable. We are actively investigating the situation. We will provide further updates as soon as more information becomes available. May 11, 14:49:45 GMT+0 - Monitoring - We can confirm that all Exchange platform services are slowly recovering. We continue with detailed monitoring and analysis of the reasons behind the interruption. May 11, 15:06:23 GMT+0 - Monitoring - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made. May 11, 15:10:26 GMT+0 - Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations. May 11, 18:15:38 GMT+0 - Resolved - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability. Type: Incident

Duration: 3 hours and 49 minutes

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>14:26:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing major service issues with the Exchange Platform, which is currently unavailable. We are actively investigating the situation. We will provide further updates as soon as more information becomes available..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>14:49:45</var> GMT+0</small><br><strong>Monitoring</strong> - We can confirm that all Exchange platform services are slowly recovering. We continue with detailed monitoring and analysis of the reasons behind the interruption. .</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:06:23</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:10:26</var> GMT+0</small><br><strong>Monitoring</strong> - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>18:15:38</var> GMT+0</small><br><strong>Resolved</strong> - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability..</p> ]]> Mon, 11 May 2026 14:26:54 +0000 https://status.allsecure.xyz/incident/cmp1ar31f00ag10b5ug36wto0 https://status.allsecure.xyz/incident/cmp1ar31f00ag10b5ug36wto0 EXCHANGE PLATFORM Scheduled Maintenance Activity: PHP Upgrades Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: EXCHANGE PLATFORM Apr 28, 07:30:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 28 **April** 2026 09:30 AM (CEST) * **Time End:** 28 **April** 2026 11:00 AM (CEST) * **Description:** Upgrade of the PHP application * **Planned Outage Duration:** During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. * **Affected Services:** Credit Card Processing, Hosted Payment Pages, Merchant portal For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Apr 28, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 28 **April** 2026 09:30 AM (CEST) * **Time End:** 28 **April** 2026 11:00 AM (CEST) * **Description:** Upgrade of the PHP application * **Planned Outage Duration:** During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. * **Affected Services:** Credit Card Processing, Hosted Payment Pages, Merchant portal For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 28 Apr 2026 07:30:00 +0000 https://status.allsecure.xyz/maintenance/cmo9ulozk001beooon1odqpy9 https://status.allsecure.xyz/maintenance/cmo9ulozk001beooon1odqpy9 OTP/UniCredit Bank - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Apr 28, 07:22:52 GMT+0 - Resolved - An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026\. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:22:52</var> GMT+0</small><br><strong>Resolved</strong> - An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026\. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> ]]> Tue, 28 Apr 2026 07:22:52 +0000 https://status.allsecure.xyz/incident/cmoiau00o000ctrnc6e4aey5a https://status.allsecure.xyz/incident/cmoiau00o000ctrnc6e4aey5a OTP/UniCredit Bank - Elevated errors Type: Incident Duration: 44 minutes Affected Components: EXCHANGE PLATFORM Apr 22, 13:52:25 GMT+0 - Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. Apr 22, 14:10:07 GMT+0 - Identified - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem. Apr 22, 14:30:03 GMT+0 - Monitoring - We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring. Apr 22, 14:36:45 GMT+0 - Resolved - We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:52:25</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:10:07</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:30:03</var> GMT+0</small><br><strong>Monitoring</strong> - We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:36:45</var> GMT+0</small><br><strong>Resolved</strong> - We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST..</p> ]]> Wed, 22 Apr 2026 13:52:25 +0000 https://status.allsecure.xyz/incident/cmoa44zlb0044l5eewsty0857 https://status.allsecure.xyz/incident/cmoa44zlb0044l5eewsty0857 OTP Bank - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Apr 22, 07:54:48 GMT+0 - Resolved - We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side). Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>07:54:48</var> GMT+0</small><br><strong>Resolved</strong> - We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side). Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Wed, 22 Apr 2026 07:54:48 +0000 https://status.allsecure.xyz/incident/cmo9rd2dh0077biv9gqd2lwfp https://status.allsecure.xyz/incident/cmo9rd2dh0077biv9gqd2lwfp OPEN PLATFORM Scheduled Maintenance Activity Type: Maintenance Duration: 8 hours Affected Components: OPEN PLATFORM Apr 21, 21:00:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 21 **April**, 2026 11:00 PM (CEST) * **Time End:** 22 **April**, 2026 07:00 AM (CEST) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds. For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Apr 21, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 22, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 21 **April**, 2026 11:00 PM (CEST) * **Time End:** 22 **April**, 2026 07:00 AM (CEST) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds. For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 21 Apr 2026 21:00:00 +0000 https://status.allsecure.xyz/maintenance/cmnpqztad00ixb6jkpig4tdom https://status.allsecure.xyz/maintenance/cmnpqztad00ixb6jkpig4tdom Hipotekarna Bank Planned Maintenance Type: Maintenance Duration: 2 hours Affected Components: EXCHANGE PLATFORM Apr 18, 22:00:00 GMT+0 - Identified - We would like to inform you about the scheduled maintenance of Hipotekarna Banka, during which the data center will be relocated, which may lead to intermittent service disruptions. The maintenance is scheduled to start on April 19\. 2026\. at 00:00 AM (CEST) and will last until 02:00 AM (CEST). Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes. Apr 18, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 19, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you about the scheduled maintenance of Hipotekarna Banka, during which the data center will be relocated, which may lead to intermittent service disruptions. The maintenance is scheduled to start on April 19\. 2026\. at 00:00 AM (CEST) and will last until 02:00 AM (CEST). Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Apr 2026 22:00:00 +0000 https://status.allsecure.xyz/maintenance/cmo30fyto00t6xc0roy7fpp3w https://status.allsecure.xyz/maintenance/cmo30fyto00t6xc0roy7fpp3w EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade Type: Maintenance Duration: 1 hour Affected Components: EXCHANGE PLATFORM Apr 17, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 17, 07:00:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 23 **April** 2026 10:00 AM (CEST) * **Time End:** 23 **April** 2026 11:00 AM (CEST) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Apr 17, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 23 **April** 2026 10:00 AM (CEST) * **Time End:** 23 **April** 2026 11:00 AM (CEST) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 17 Apr 2026 07:00:00 +0000 https://status.allsecure.xyz/maintenance/cmo1jv45300fd4fmce2cg4wlg https://status.allsecure.xyz/maintenance/cmo1jv45300fd4fmce2cg4wlg Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2026 Fall Mandates implementation Type: Maintenance Duration: 2 hours Affected Components: EXCHANGE PLATFORM Apr 17, 02:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive. * **Time Start:** 17 **April** 2025 04:00 AM (CEST) * **Time End:** 17 **April** 2025 06:00 AM (CEST) * **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version. * **Impact:** System shutdown, H2H connections switched-off * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Apr 17, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive. * **Time Start:** 17 **April** 2025 04:00 AM (CEST) * **Time End:** 17 **April** 2025 06:00 AM (CEST) * **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version. * **Impact:** System shutdown, H2H connections switched-off * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 17 Apr 2026 02:00:00 +0000 https://status.allsecure.xyz/maintenance/cmnslcpt1085eonaqasys4ag2 https://status.allsecure.xyz/maintenance/cmnslcpt1085eonaqasys4ag2 Banca Intesa - Elevated errors Type: Incident Duration: 4 hours and 9 minutes Affected Components: EXCHANGE PLATFORM Apr 16, 10:28:11 GMT+0 - Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 16/04/2026 at 11:00h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. Apr 16, 10:46:16 GMT+0 - Identified - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem. Apr 16, 11:38:20 GMT+0 - Monitoring - We notice that after 13:10 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring. Apr 16, 14:36:56 GMT+0 - Resolved - We have received information from the bank that the issue has been resolved on their side. Type: Incident

Duration: 4 hours and 9 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:28:11</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 16/04/2026 at 11:00h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:46:16</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>11:38:20</var> GMT+0</small><br><strong>Monitoring</strong> - We notice that after 13:10 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>14:36:56</var> GMT+0</small><br><strong>Resolved</strong> - We have received information from the bank that the issue has been resolved on their side..</p> ]]> Thu, 16 Apr 2026 10:28:11 +0000 https://status.allsecure.xyz/incident/cmo1c63bj02z6f30d6x9jbs1w https://status.allsecure.xyz/incident/cmo1c63bj02z6f30d6x9jbs1w OTP/UniCredit Bank - Elevated errors Type: Incident Duration: 3 hours and 39 minutes Affected Components: EXCHANGE PLATFORM Apr 6, 13:25:52 GMT+0 - Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 06/04/2026 at 14:45h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. Apr 6, 14:17:41 GMT+0 - Monitoring - We have received information from the bank that they are investigating the issue in more detail on their side. Additionally, we have noticed that the frequency of declined transactions has now decreased. Apr 6, 17:05:19 GMT+0 - Resolved - We see that after 16:00 CEST transaction processing has stabilized. We are certainly waiting for additional information from our colleagues at the bank. Type: Incident

Duration: 3 hours and 39 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>13:25:52</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 06/04/2026 at 14:45h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>14:17:41</var> GMT+0</small><br><strong>Monitoring</strong> - We have received information from the bank that they are investigating the issue in more detail on their side. Additionally, we have noticed that the frequency of declined transactions has now decreased..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>17:05:19</var> GMT+0</small><br><strong>Resolved</strong> - We see that after 16:00 CEST transaction processing has stabilized. We are certainly waiting for additional information from our colleagues at the bank..</p> ]]> Mon, 6 Apr 2026 13:25:52 +0000 https://status.allsecure.xyz/incident/cmnn84ocg038lhz61a08aem40 https://status.allsecure.xyz/incident/cmnn84ocg038lhz61a08aem40 Risk logic - Maintenance Type: Maintenance Duration: 13 days Affected Components: EXCHANGE PLATFORM May 14, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 22:00:00 GMT+0 - Identified - In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform. The start of works is 01.04.2026 at 00:00 (CEST). This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction. For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system. Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled. Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you. Mar 31, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 13 days

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform. The start of works is 01.04.2026 at 00:00 (CEST). This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction. For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system. Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled. Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 31 Mar 2026 22:00:00 +0000 https://status.allsecure.xyz/maintenance/cmnel6ika0em1qldddk6ptdmv https://status.allsecure.xyz/maintenance/cmnel6ika0em1qldddk6ptdmv OPEN PLATFORM Scheduled Maintenance Activity Type: Maintenance Duration: 3 hours Affected Components: OPEN PLATFORM Mar 29, 00:00:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 29 **March** 2026 01:00 AM (CET) * **Time End:** 29 **March** 2026 05:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Mar 29, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 29, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 29 **March** 2026 01:00 AM (CET) * **Time End:** 29 **March** 2026 05:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 29 Mar 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmmucpko50022cp7esltif8wn https://status.allsecure.xyz/maintenance/cmmucpko50022cp7esltif8wn Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Mar 27, 08:45:54 GMT+0 - Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26\. **March** 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>08:45:54</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26\. **March** 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Fri, 27 Mar 2026 08:45:54 +0000 https://status.allsecure.xyz/incident/cmn8npiks07babyixcfd7rqfs https://status.allsecure.xyz/incident/cmn8npiks07babyixcfd7rqfs BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 3 hours Affected Components: EXCHANGE PLATFORM Mar 20, 00:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 20 **March** 2026 01:00 AM (CET) * **Time End:** 20 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Mar 20, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 20 **March** 2026 01:00 AM (CET) * **Time End:** 20 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 20 Mar 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmmxf9yup001bujz8ecks6ak0 https://status.allsecure.xyz/maintenance/cmmxf9yup001bujz8ecks6ak0 BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 4 hours Affected Components: EXCHANGE PLATFORM Mar 19, 00:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 19 **March** 2026 01:00 AM (CET) * **Time End:** 19 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Mar 19, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 19, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 19 **March** 2026 01:00 AM (CET) * **Time End:** 19 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Mar 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmmt61q8p04a4135pkx652ugs https://status.allsecure.xyz/maintenance/cmmt61q8p04a4135pkx652ugs BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 4 hours Affected Components: EXCHANGE PLATFORM Mar 17, 00:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 17 **March** 2026 01:00 AM (CET) * **Time End:** 17 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Mar 17, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 17 **March** 2026 01:00 AM (CET) * **Time End:** 17 **March** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 17 Mar 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmmt61lxq001yry1lezowbvb9 https://status.allsecure.xyz/maintenance/cmmt61lxq001yry1lezowbvb9 OTP/UniCredit Bank - Elevated errors Type: Incident Duration: 3 hours and 17 minutes Affected Components: EXCHANGE PLATFORM Mar 11, 19:07:58 GMT+0 - Investigating - We just want to let you know that on March 11th, we noticed an increased number of declined transactions as of 17:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified acc~~o~~rdingly. Please note that the issue in question is **outside our sphere of responsibility and influence**. Mar 11, 20:12:14 GMT+0 - Identified - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem. Mar 11, 21:19:13 GMT+0 - Monitoring - We notice that after 21:30 CET the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring. Mar 11, 22:24:51 GMT+0 - Resolved - We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 22:17 CET. Type: Incident

Duration: 3 hours and 17 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>19:07:58</var> GMT+0</small><br><strong>Investigating</strong> - We just want to let you know that on March 11th, we noticed an increased number of declined transactions as of 17:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified acc~~o~~rdingly. Please note that the issue in question is **outside our sphere of responsibility and influence**..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>20:12:14</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:19:13</var> GMT+0</small><br><strong>Monitoring</strong> - We notice that after 21:30 CET the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved. We continue to carry out active monitoring..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:24:51</var> GMT+0</small><br><strong>Resolved</strong> - We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 22:17 CET..</p> ]]> Wed, 11 Mar 2026 19:07:58 +0000 https://status.allsecure.xyz/incident/cmmmew6xx0amvi854y2asppei https://status.allsecure.xyz/incident/cmmmew6xx0amvi854y2asppei Banca Intesa - Elevated errors Type: Incident Duration: 2 hours and 19 minutes Affected Components: EXCHANGE PLATFORM Feb 17, 11:00:17 GMT+0 - Investigating - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities. Feb 17, 11:34:52 GMT+0 - Monitoring - We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET. We certainly expect information from the bank regarding the reasons for the mentioned issue. Feb 17, 13:19:05 GMT+0 - Resolved - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem. Type: Incident

Duration: 2 hours and 19 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>11:00:17</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side. Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>11:34:52</var> GMT+0</small><br><strong>Monitoring</strong> - We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET. We certainly expect information from the bank regarding the reasons for the mentioned issue..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>13:19:05</var> GMT+0</small><br><strong>Resolved</strong> - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem..</p> ]]> Tue, 17 Feb 2026 11:00:17 +0000 https://status.allsecure.xyz/incident/cmlqhryut05u0lqgigam8xanw https://status.allsecure.xyz/incident/cmlqhryut05u0lqgigam8xanw OPEN PLATFORM Scheduled Maintenance Activity Type: Maintenance Duration: 30 minutes Affected Components: OPEN PLATFORM Feb 17, 01:00:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 17 **February** 2026 02:00 AM (CET) * **Time End:** 17 **February** 2026 02:30 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Feb 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 17 **February** 2026 02:00 AM (CET) * **Time End:** 17 **February** 2026 02:30 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 17 Feb 2026 01:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlaz1n9r07lquy235rfg8gjl https://status.allsecure.xyz/maintenance/cmlaz1n9r07lquy235rfg8gjl BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 4 hours Affected Components: EXCHANGE PLATFORM Feb 12, 00:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 12 **February** 2026 01:00 AM (CET) * **Time End:** 12 **February** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Feb 12, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 12, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 12 **February** 2026 01:00 AM (CET) * **Time End:** 12 **February** 2026 05:00 AM (CET) * **Description:** regular system maintenance * **Impact:** In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 12 Feb 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlgjvfnb15qf1qtduowoyaeg https://status.allsecure.xyz/maintenance/cmlgjvfnb15qf1qtduowoyaeg OTP Bank - Elevated errors Type: Incident Duration: 22 hours and 34 minutes Affected Components: EXCHANGE PLATFORM Feb 11, 08:27:46 GMT+0 - Resolved - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem. Feb 10, 09:54:01 GMT+0 - Investigating - We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified accordingly. Please note that the issue in question is **outside our sphere of responsibility and influence**. Feb 10, 15:57:43 GMT+0 - Monitoring - We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET. We certainly expect information from the bank about the reasons for the mentioned problem. Type: Incident

Duration: 22 hours and 34 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>08:27:46</var> GMT+0</small><br><strong>Resolved</strong> - We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized. We certainly expect information from the bank about the reasons for the aforementioned problem..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:54:01</var> GMT+0</small><br><strong>Investigating</strong> - We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank. The bank has been notified accordingly. Please note that the issue in question is **outside our sphere of responsibility and influence**..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>15:57:43</var> GMT+0</small><br><strong>Monitoring</strong> - We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET. We certainly expect information from the bank about the reasons for the mentioned problem..</p> ]]> Tue, 10 Feb 2026 09:54:01 +0000 https://status.allsecure.xyz/incident/cmlgfbrwb04avtyqopw0m4yut https://status.allsecure.xyz/incident/cmlgfbrwb04avtyqopw0m4yut EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade Type: Maintenance Duration: 1 hour Affected Components: EXCHANGE PLATFORM Feb 10, 09:30:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 10 **February** 2026 10:30 AM (CET) * **Time End:** 10 **February** 2026 11:30 AM (CET) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Transaction Processing, Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Feb 10, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 10, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 10 **February** 2026 10:30 AM (CET) * **Time End:** 10 **February** 2026 11:30 AM (CET) * **Description:** Platform Software Upgrade * **Planned Outage Duration:** Transaction processing might be affected for a couple of minutes in case of an error. * **Affected Services:** Transaction Processing, Credit card Processing For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 10 Feb 2026 09:30:00 +0000 https://status.allsecure.xyz/maintenance/cml0ngiim01pufegf82a1q8br https://status.allsecure.xyz/maintenance/cml0ngiim01pufegf82a1q8br Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch Type: Maintenance Duration: 2 hours Affected Components: EXCHANGE PLATFORM Feb 9, 02:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 09 **February** 2026 03:00 AM (CET) * **Time End:** 09 **February** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> Feb 9, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 09 **February** 2026 03:00 AM (CET) * **Time End:** 09 **February** 2026 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Feb 2026 02:00:00 +0000 https://status.allsecure.xyz/maintenance/cmlamh0h604ph139vg88nw9wm https://status.allsecure.xyz/maintenance/cmlamh0h604ph139vg88nw9wm OPEN (V1) Platform Decommission & Migration to EXCHANGE (V2) Type: Maintenance Affected Components: OPEN PLATFORM Jan 31, 23:00:00 GMT+0 - Identified - As part of our ongoing commitment to security, PCI compliance, continuous feature development, and expansion of our acquiring bank network, AllSecure will decommission the OPEN (V1) platform on **June 1, 2026**. Merchants are encouraged to migrate to the EXCHANGE platform starting from **February 1, 2026**. The migration process is **free of charge** and fully supported by our technical team. To initiate migration, please contact: [**integracija@allsecure.rs**](mailto:integracija@allsecure.rs) Jan 31, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to security, PCI compliance, continuous feature development, and expansion of our acquiring bank network, AllSecure will decommission the OPEN (V1) platform on **June 1, 2026**. Merchants are encouraged to migrate to the EXCHANGE platform starting from **February 1, 2026**. The migration process is **free of charge** and fully supported by our technical team. To initiate migration, please contact: [**integracija@allsecure.rs**](mailto:integracija@allsecure.rs).</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 31 Jan 2026 23:00:00 +0000 https://status.allsecure.xyz/maintenance/cmnpxl8bd00me12chojd7pabe https://status.allsecure.xyz/maintenance/cmnpxl8bd00me12chojd7pabe BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 30 minutes Affected Components: EXCHANGE PLATFORM Jan 27, 00:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 27 **January** 2026 01:00 AM (CET) * **Time End:** 27 **January** 2026 01:30 AM (CET) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Jan 27, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 27 **January** 2026 01:00 AM (CET) * **Time End:** 27 **January** 2026 01:30 AM (CET) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 27 Jan 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmkv5yzay0dpqwje4nohy2cvv https://status.allsecure.xyz/maintenance/cmkv5yzay0dpqwje4nohy2cvv Hipotekarna Bank - Elevated errors Type: Incident Duration: 5 days, 2 hours and 39 minutes Affected Components: EXCHANGE PLATFORM Jan 22, 14:57:41 GMT+0 - Monitoring - We have received confirmation from the bank that they are working on resolving the issue. Additionally, we have noticed that the frequency of declined transactions has now decreased. Jan 22, 12:54:02 GMT+0 - Investigating - We have noticed a sporadic error rate during transaction processing. The issue started at 13:02 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.** Jan 23, 11:50:57 GMT+0 - Monitoring - The number of declined transactions has been further reduced, but a small number of declines still occur sporadically. We remain in communication with the bank, which is working on fully resolving the issue on their side. Jan 27, 10:14:35 GMT+0 - Monitoring - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 08:00 AM CET transaction processing has stabilized. Jan 27, 15:33:20 GMT+0 - Resolved - We have received official confirmation from the bank that the issue has been resolved on their side. Type: Incident

Duration: 5 days, 2 hours and 39 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>14:57:41</var> GMT+0</small><br><strong>Monitoring</strong> - We have received confirmation from the bank that they are working on resolving the issue. Additionally, we have noticed that the frequency of declined transactions has now decreased..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>12:54:02</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed a sporadic error rate during transaction processing. The issue started at 13:02 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>11:50:57</var> GMT+0</small><br><strong>Monitoring</strong> - The number of declined transactions has been further reduced, but a small number of declines still occur sporadically. We remain in communication with the bank, which is working on fully resolving the issue on their side..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:14:35</var> GMT+0</small><br><strong>Monitoring</strong> - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 08:00 AM CET transaction processing has stabilized..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>15:33:20</var> GMT+0</small><br><strong>Resolved</strong> - We have received official confirmation from the bank that the issue has been resolved on their side..</p> ]]> Thu, 22 Jan 2026 12:54:02 +0000 https://status.allsecure.xyz/incident/cmkpgeaaj025s8e6jh4kdc5jg https://status.allsecure.xyz/incident/cmkpgeaaj025s8e6jh4kdc5jg Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Jan 21, 08:21:45 GMT+0 - Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20\. January 2026 between 01:00 and 02:00 CET. After 01:10 CET we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>08:21:45</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20\. January 2026 between 01:00 and 02:00 CET. After 01:10 CET we notice that transaction processing has stabilized, the bank was informed about the mentioned problem. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Wed, 21 Jan 2026 08:21:45 +0000 https://status.allsecure.xyz/incident/cmknr83960linolce88vsyi8d https://status.allsecure.xyz/incident/cmknr83960linolce88vsyi8d BANCA INTESA Planned Maintenance (DINA Cards) Type: Maintenance Duration: 3 hours Affected Components: EXCHANGE PLATFORM Jan 14, 00:00:00 GMT+0 - Identified - Please be informed about planned system activities – during the period indicated below, there may be limited availability of DINA card transactions. * **Time Start:** 14 **January** 2026, 01:00 AM (CET) * **Time End:** 14 **January** 2026, 04:00 AM (CET) * **Description:** Planned implementation activities related to enabling DinaCard Secure (3DS) functionality. * **Impact:** During the mentioned period, partial interruptions may occur when processing transactions made with DINA cards. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Jan 14, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 14, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system activities – during the period indicated below, there may be limited availability of DINA card transactions. * **Time Start:** 14 **January** 2026, 01:00 AM (CET) * **Time End:** 14 **January** 2026, 04:00 AM (CET) * **Description:** Planned implementation activities related to enabling DinaCard Secure (3DS) functionality. * **Impact:** During the mentioned period, partial interruptions may occur when processing transactions made with DINA cards. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 14 Jan 2026 00:00:00 +0000 https://status.allsecure.xyz/maintenance/cmkchznde07kk5oe6a6fluopf https://status.allsecure.xyz/maintenance/cmkchznde07kk5oe6a6fluopf OPEN PLATFORM Scheduled Maintenance Activity Type: Maintenance Duration: 2 hours Affected Components: OPEN PLATFORM Jan 13, 03:00:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 13 **January** 2026 04:00 AM (CET) * **Time End:** 13 **January** 2026 06:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Jan 13, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 13, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 13 **January** 2026 04:00 AM (CET) * **Time End:** 13 **January** 2026 06:00 AM (CET) * **Description:** Our engineers will be performing a scheduled maintenance of the system. * **Impact:** There may be a temporary interruption in transaction processing during maintenance. * **Affected Services:** Credit card Transactions For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 13 Jan 2026 03:00:00 +0000 https://status.allsecure.xyz/maintenance/cmjmpl0jn003zliekaoj4wlze https://status.allsecure.xyz/maintenance/cmjmpl0jn003zliekaoj4wlze Hipotekarna Bank - Elevated errors Type: Incident Duration: 1 hour and 7 minutes Affected Components: EXCHANGE PLATFORM Dec 25, 11:58:07 GMT+0 - Investigating - We have noticed a sporadic error rate during transaction processing. The issue started at 10:00 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.** Dec 25, 13:05:17 GMT+0 - Resolved - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 13:00 CET transaction processing has stabilized. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>11:58:07</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed a sporadic error rate during transaction processing. The issue started at 10:00 CET and is still ongoing. Transactions are being declined on the bank’s side. The bank has been informed about the issue, and we will update you as soon as we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:05:17</var> GMT+0</small><br><strong>Resolved</strong> - We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 13:00 CET transaction processing has stabilized..</p> ]]> Thu, 25 Dec 2025 11:58:07 +0000 https://status.allsecure.xyz/incident/cmjle2cdu0033npv4bs194lvi https://status.allsecure.xyz/incident/cmjle2cdu0033npv4bs194lvi Banca Intesa - Elevated Decline Rate - Dina card transactions Type: Incident Duration: 1 hour and 12 minutes Affected Components: EXCHANGE PLATFORM Dec 18, 08:34:15 GMT+0 - Investigating - An increased rate of errors was observed when processing Dina card transactions. The problem started at 03:00 CET and is still ongoing, transactions are being rejected on the bank's side. The bank has been notified of the above problem and we will inform you when we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.** Dec 18, 09:46:14 GMT+0 - Resolved - We just wanted to inform you that we have received information that the problem on the bank's side has been resolved and that after 09:45 CET the processing of Dina card transactions has stabilized. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>08:34:15</var> GMT+0</small><br><strong>Investigating</strong> - An increased rate of errors was observed when processing Dina card transactions. The problem started at 03:00 CET and is still ongoing, transactions are being rejected on the bank's side. The bank has been notified of the above problem and we will inform you when we have more information. Please keep in mind that the problem is **outside our sphere of responsibility and influence.**.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>09:46:14</var> GMT+0</small><br><strong>Resolved</strong> - We just wanted to inform you that we have received information that the problem on the bank's side has been resolved and that after 09:45 CET the processing of Dina card transactions has stabilized..</p> ]]> Thu, 18 Dec 2025 08:34:15 +0000 https://status.allsecure.xyz/incident/cmjb6p7j00149a8knc8bsyb8g https://status.allsecure.xyz/incident/cmjb6p7j00149a8knc8bsyb8g OTP Bank - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Dec 12, 08:42:47 GMT+0 - Resolved - We just want to inform you that on December 11 we noticed an increased number of declined transactions between 22:40h and 23:20h CET. Based on our previous experience, the mentioned transactions were declined by the bank. After 23:30h CET we noticed that transaction processing had stabilized. Please note that the issue in question is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>08:42:47</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that on December 11 we noticed an increased number of declined transactions between 22:40h and 23:20h CET. Based on our previous experience, the mentioned transactions were declined by the bank. After 23:30h CET we noticed that transaction processing had stabilized. Please note that the issue in question is **outside our sphere of responsibility and influence**..</p> ]]> Fri, 12 Dec 2025 08:42:47 +0000 https://status.allsecure.xyz/incident/cmj2md30905i92jhxsthy2xev https://status.allsecure.xyz/incident/cmj2md30905i92jhxsthy2xev Elevated Transaction Processing Errors Type: Incident Duration: 22 hours and 4 minutes Affected Components: EXCHANGE PLATFORM Nov 18, 19:55:58 GMT+0 - Monitoring - All systems remain fully operational after routing traffic off Cloudflare’s network. To prevent any further impact on transaction processing today, we will apply a change tomorrow during business hours to route traffic back through Cloudflare. A brief follow-up update will be posted once the change has been completed. Nov 19, 09:51:02 GMT+0 - Monitoring - Our team is about to begin routing traffic back through Cloudflare’s network. Nov 19, 10:17:05 GMT+0 - Resolved - Routing back onto Cloudflare’s network has been successfully completed. All systems remain fully operational, and no impact to transaction processing was observed during the transition. Nov 18, 14:48:27 GMT+0 - Monitoring - Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers. We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance. Nov 18, 12:13:28 GMT+0 - Investigating - We are currently investigating elevated errors and intermittent connectivity issues affecting services that rely on external network infrastructure. We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>). Our team is engaged and actively analyzing the impact on transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures. Nov 18, 12:20:14 GMT+0 - Monitoring - We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels. Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider. Type: Incident

Duration: 22 hours and 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:55:58</var> GMT+0</small><br><strong>Monitoring</strong> - All systems remain fully operational after routing traffic off Cloudflare’s network. To prevent any further impact on transaction processing today, we will apply a change tomorrow during business hours to route traffic back through Cloudflare. A brief follow-up update will be posted once the change has been completed..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>09:51:02</var> GMT+0</small><br><strong>Monitoring</strong> - Our team is about to begin routing traffic back through Cloudflare’s network..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>10:17:05</var> GMT+0</small><br><strong>Resolved</strong> - Routing back onto Cloudflare’s network has been successfully completed. All systems remain fully operational, and no impact to transaction processing was observed during the transition..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:48:27</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers. We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:13:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating elevated errors and intermittent connectivity issues affecting services that rely on external network infrastructure. We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>). Our team is engaged and actively analyzing the impact on transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:20:14</var> GMT+0</small><br><strong>Monitoring</strong> - We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels. Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider..</p> ]]> Tue, 18 Nov 2025 12:13:28 +0000 https://status.allsecure.xyz/incident/cmi4jc4gc00eoizl249vqanru https://status.allsecure.xyz/incident/cmi4jc4gc00eoizl249vqanru Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch Type: Maintenance Duration: 2 hours Affected Components: EXCHANGE PLATFORM Nov 17, 02:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 17 **November** 2025 03:00 AM (CET) * **Time End:** 17 **November** 2025 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> Nov 17, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive. * **Time Start:** 17 **November** 2025 03:00 AM (CET) * **Time End:** 17 **November** 2025 05:00 AM (CET) * **Description:** Core processing system PR/DR switch * **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance. * **Affected Services:** Bank processing services, transaction authorizations For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz>.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Nov 2025 02:00:00 +0000 https://status.allsecure.xyz/maintenance/cm6t4x883001m9b4fawl8knfg https://status.allsecure.xyz/maintenance/cm6t4x883001m9b4fawl8knfg EXCHANGE PLATFORM Scheduled Maintenance Activity: MySQL Maintenance Type: Maintenance Duration: 1 hour Affected Components: EXCHANGE PLATFORM Oct 28, 06:10:01 GMT+0 - Identified - Maintenance is now in progress Oct 28, 07:10:00 GMT+0 - Completed - Maintenance has completed successfully Oct 28, 06:10:00 GMT+0 - Identified - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 28 **October** 2025 07:10 AM (CET) * **Time End:** 28 **October** 2025 08:10 AM (CET) * **Description:** The platform will remain available and operational throughout the maintenance. Callback and Update Processing: You may see a temporary slowdown in the processing of callbacks and background data updates. * **Planned Outage Duration:** During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost. * **Components affected:** BI Data Source For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>06:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>07:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Identified</strong> - In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions. * **Time Start:** 28 **October** 2025 07:10 AM (CET) * **Time End:** 28 **October** 2025 08:10 AM (CET) * **Description:** The platform will remain available and operational throughout the maintenance. Callback and Update Processing: You may see a temporary slowdown in the processing of callbacks and background data updates. * **Planned Outage Duration:** During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost. * **Components affected:** BI Data Source For current system status and planned maintenance please check our status page at <https://status.allsecure.xyz> .</p> ]]> Tue, 28 Oct 2025 06:10:00 +0000 https://status.allsecure.xyz/maintenance/cmguz1ogj0h0zl7rgmjxp2wfi https://status.allsecure.xyz/maintenance/cmguz1ogj0h0zl7rgmjxp2wfi BANCA INTESA Planned Maintenance Activities Type: Maintenance Duration: 4 hours Affected Components: EXCHANGE PLATFORM Oct 22, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 22, 23:00:00 GMT+0 - Identified - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 23 **October** 2025 01:00 AM (CEST) * **Time End:** 23 **October** 2025 05:00 AM (CEST) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz> Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance. * **Time Start:** 23 **October** 2025 01:00 AM (CEST) * **Time End:** 23 **October** 2025 05:00 AM (CEST) * **Description:** regular system maintenance * **Impact:** During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa. * **Affected Services:** Bank processing services For current system status and planned maintenances please check our status page at <https://status.allsecure.xyz>.</p> ]]> Wed, 22 Oct 2025 23:00:00 +0000 https://status.allsecure.xyz/maintenance/cmgi2bj8v00ll10c3nmxyd1yt https://status.allsecure.xyz/maintenance/cmgi2bj8v00ll10c3nmxyd1yt Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Oct 22, 07:29:16 GMT+0 - Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 21\. October 2025 between 22:11 and 23:21 CEST. After 23:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>07:29:16</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 21\. October 2025 between 22:11 and 23:21 CEST. After 23:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Wed, 22 Oct 2025 07:29:16 +0000 https://status.allsecure.xyz/incident/cmh1oa34z04nqh770824l6blv https://status.allsecure.xyz/incident/cmh1oa34z04nqh770824l6blv Elevated Decline Rate - Dina card transactions Type: Incident Duration: 1 hour and 39 minutes Affected Components: EXCHANGE PLATFORM Oct 14, 13:52:52 GMT+0 - Resolved - We just wanted to inform you that we have noticed the third-party issue was resolved after 15:25 CEST and that the processing of Dina card transactions has stabilized. Oct 14, 12:14:21 GMT+0 - Identified - An increased rate of errors has been observed when processing Dina card transactions. The problem started at 13:35 CEST and is still ongoing. Based on our system monitoring, the issue appears to be related to problems in the systems of a third-party service provider responsible for handling Dina transactions. Kindly note that the issue at hand is **outside our sphere of responsibility and influence.** Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>13:52:52</var> GMT+0</small><br><strong>Resolved</strong> - We just wanted to inform you that we have noticed the third-party issue was resolved after 15:25 CEST and that the processing of Dina card transactions has stabilized. .</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>12:14:21</var> GMT+0</small><br><strong>Identified</strong> - An increased rate of errors has been observed when processing Dina card transactions. The problem started at 13:35 CEST and is still ongoing. Based on our system monitoring, the issue appears to be related to problems in the systems of a third-party service provider responsible for handling Dina transactions. Kindly note that the issue at hand is **outside our sphere of responsibility and influence.**.</p> ]]> Tue, 14 Oct 2025 12:14:21 +0000 https://status.allsecure.xyz/incident/cmgqiy3n000i219oyd2f86cem https://status.allsecure.xyz/incident/cmgqiy3n000i219oyd2f86cem Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Oct 3, 13:46:19 GMT+0 - Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on October 03 2025 between 15:19 and 15:35 CEST. After 15:40 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:46:19</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on October 03 2025 between 15:19 and 15:35 CEST. After 15:40 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Fri, 3 Oct 2025 13:46:19 +0000 https://status.allsecure.xyz/incident/cmgawdrza09p281lj5959qnm8 https://status.allsecure.xyz/incident/cmgawdrza09p281lj5959qnm8 Banca Intesa - Elevated errors Type: Incident Oct 2, 08:48:10 GMT+0 - Resolved - This incident has been resolved. Oct 2, 07:20:00 GMT+0 - Resolved - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on October 02 2025 from 01.00 to 01.18, after 01.20 CEST the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**. Type: Incident

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:48:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on October 02 2025 from 01.00 to 01.18, after 01.20 CEST the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..</p> ]]> Thu, 2 Oct 2025 07:20:00 +0000 https://status.allsecure.xyz/incident/cmg97jtb3116voa3aihe6tqfc https://status.allsecure.xyz/incident/cmg97jtb3116voa3aihe6tqfc Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Sep 24, 07:31:22 GMT+0 - Resolved - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on September 24, 2025 from 01.00, after 01.30 the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>07:31:22</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem with the processing of transactions on the bank's side, on September 24, 2025 from 01.00, after 01.30 the processing of transactions stabilized. We have contacted the bank and informed them of the aforementioned problem. Please note that the issue in question is **outside our sphere of responsibility and influence**..</p> ]]> Wed, 24 Sep 2025 07:31:22 +0000 https://status.allsecure.xyz/incident/cmfxo0xp400a86nm4yambe0de https://status.allsecure.xyz/incident/cmfxo0xp400a86nm4yambe0de Database Performance Degradation Type: Incident Affected Components: EXCHANGE PLATFORM Sep 22, 13:33:07 GMT+0 - Resolved - **Resolved** \- Due to a one-time maintenance script run, the database experienced degraded performance between 14:03–14:06 UTC and again between 14:20–14:30 UTC. The issue has been resolved and services are operating normally. Our teams continue to monitor transaction processing closely. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>13:33:07</var> GMT+0</small><br><strong>Resolved</strong> - **Resolved** \- Due to a one-time maintenance script run, the database experienced degraded performance between 14:03–14:06 UTC and again between 14:20–14:30 UTC. The issue has been resolved and services are operating normally. Our teams continue to monitor transaction processing closely..</p> ]]> Mon, 22 Sep 2025 13:33:07 +0000 https://status.allsecure.xyz/incident/cmfv62fbs001tetpg5pyg5ym2 https://status.allsecure.xyz/incident/cmfv62fbs001tetpg5pyg5ym2 Banca Intesa - Elevated errors Type: Incident Affected Components: EXCHANGE PLATFORM Sep 10, 06:53:43 GMT+0 - Resolved - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 09\. September 2025 between 17:17 and 17:23 CEST. After 17:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:53:43</var> GMT+0</small><br><strong>Resolved</strong> - We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 09\. September 2025 between 17:17 and 17:23 CEST. After 17:25 CEST we notice that transaction processing has stabilized. Kindly note that the issue at hand is **outside our sphere of responsibility and influence**..</p> ]]> Wed, 10 Sep 2025 06:53:43 +0000 https://status.allsecure.xyz/incident/cmfdmimy7008n3t7arh9m9yne https://status.allsecure.xyz/incident/cmfdmimy7008n3t7arh9m9yne