AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Aug 2025

Open Platform Performance Alert
  • Resolved
    Resolved

    After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

  • Monitoring
    Monitoring

    We notice that the system has started to stabilize since 03:10h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

  • Investigating
    Investigating

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem with the processing of transactions on the bank's side, on August 24, 2025 from 09.30, after 11.00 CEST the processing of transactions stabilized, however, we sporadically see that the problem continues in a milder form. We have contacted the bank and informed them of the aforementioned problem.

    Please note that the issue in question is outside our sphere of responsibility and influence.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to let you know that we have noticed an increased number of declined transactions since 13.00 CEST. The mentioned transactions were rejected by the bank, but from previous experience, the mentioned problem arises due to problems in the operation of the VPOS terminal (on the bank's side). We have informed our colleagues from the bank about the above problem and we expect additional information from them.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to let you know that we have noticed an increased number of declined transactions in the last 3 hours. The mentioned transactions were rejected by the bank, but from previous experience, the mentioned problem arises due to problems in the operation of the VPOS terminal (on the bank's side). We have informed our colleagues from the bank about the above issue

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Jul 2025

OPEN PLATFORM Scheduled Maintenance Activity
  • Completedsafojaskfaokf
    15/07/2025 at 04:00:00
    Completed
    15/07/2025 at 04:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    14/07/2025 at 04:00:01
    In progress
    14/07/2025 at 04:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    14/07/2025 at 04:00:00
    Planned
    14/07/2025 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 14 July 2025 06:00 AM (CEST)

    • Time End: 15 July 2025 06:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OPEN PLATFORM Scheduled Maintenance Activity
  • Completedsafojaskfaokf
    03/07/2025 at 03:00:00
    Completed
    03/07/2025 at 03:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    03/07/2025 at 00:00:01
    In progress
    03/07/2025 at 00:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    03/07/2025 at 00:00:00
    Planned
    03/07/2025 at 00:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 03 July 2025 02:00 AM (CEST)

    • Time End: 03 July 2025 05:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2025

TICKETING - System Maintenance
  • Completedsafojaskfaokf
    27/06/2025 at 15:00:00
    Completed
    27/06/2025 at 15:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    27/06/2025 at 09:50:01
    In progress
    27/06/2025 at 09:50:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    27/06/2025 at 09:50:00
    Planned
    27/06/2025 at 09:50:00

    In order to maintain service quality and availability, we are performing scheduled maintenance. We aim to keep the impact as low as possible and apologise for any inconvenience this may cause.

    • Time Start: 27 June 2025 11:50 AM (CEST)

    • Time End: 27 June 2025 17:00 PM (CEST)

    • Description: Ticketing System Maintenance

    • Affected Services: During the scheduled maintenance, responses to your inquiries may be slightly delayed.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OPEN PLATFORM Scheduled Maintenance Activity
  • Completedsafojaskfaokf
    19/06/2025 at 06:00:00
    Completed
    19/06/2025 at 06:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    19/06/2025 at 04:00:01
    In progress
    19/06/2025 at 04:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    19/06/2025 at 04:00:00
    Planned
    19/06/2025 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 19 June 2024 06:00 AM (CEST)

    • Time End: 19 June 2024 08:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    This incident has been resolved. Unfortunately, we have not received any clarification from our colleagues at the bank regarding the above problem.

    However, we see that transactions from 11:00 CEST are being processed properly.

  • Update
    Update

    By checking the transactions on our system, we see that the transactions as of 10:45 CEST are being processed properly.

    We have not yet received confirmation from the bank that the problem has been completely resolved and we are continuing to actively monitor and track the transactions.

  • Monitoring
    Monitoring

    We just want to inform you that there was a problem with the processing of transactions on the bank's side, on June 18, 2025 from 07.10, after 08.40 the processing of transactions stabilized, however, we sporadically see that the problem continues in a milder form. We have contacted the bank and informed them of the aforementioned problem.

    Please note that the issue in question is outside our sphere of responsibility and influence.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 01:52 h and 03:25 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 03:35 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrades
  • Completedsafojaskfaokf
    10/06/2025 at 13:00:00
    Completed
    10/06/2025 at 13:00:00
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    10/06/2025 at 12:00:01
    In progress
    10/06/2025 at 12:00:01
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    10/06/2025 at 12:00:00
    Planned
    10/06/2025 at 12:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 June 2025 14:00 PM (CEST)

    • Time End: 10 June 2025 15:00 PM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit Card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2025 to Aug 2025

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