AllSecure System - Notice history

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OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

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Aug 2026

AUG30
Hipotekarna Bank and AIK Bank Planned Maintenance Activities
CompletedMaintenance4 hours
  • Completed31/08/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress30/08/2026 at 23:00:01UTC
    Maintenance is now in progress
  • Planned25/08/2026 at 10:46:17UTC

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform planned infrastructure maintenance:

    • Time Start: 31 August 2026, 00:30 AM (CET)

    • Time End: 31 August 2026, 04:30 AM (CET)

    During the maintenance window, two brief communication interruptions of less than one minute each are expected due to network infrastructure upgrades. Following these interruptions, services are expected to resume automatically.

    Thank you for your understanding.

Banca Intesa - Elevated errors
Resolved

  • We would like to inform you that on August 13, 2026, in the period between 22:00 and 22:45 (CEST), and August 14, 2026 in the period from 03:00 to 06:45 (CEST), a problem occurred during the processing of transactions on the bank's side.

    After 07:00 (CEST), transaction processing was observed to stabilize.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

    UTC
AUG11
EXCHANGE PLATFORM - Scheduled Vault Maintenance
CompletedMaintenance1 hour
  • Completed11/08/2026 at 07:30:00UTC
    Maintenance has completed successfully
  • In progress11/08/2026 at 06:30:01UTC
    Maintenance is now in progress
  • Planned05/08/2026 at 11:16:39UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 11 August 2026 08:30 AM (CEST)

    • Time End: 11 August 2026 09:30 AM (CEST)

    • Description: Vault Upgrades

    • Planned Outage Duration: One minute

    • Affected Services: Transaction Processing, 3D Secure, AllSecure PCI Vault

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

AUG4
EXCHANGE PLATFORM Scheduled Maintenance Activity: Database & Vault Upgrades
CompletedMaintenance1 hour
  • Completed04/08/2026 at 07:30:00UTC
    Maintenance has completed successfully
  • In progress04/08/2026 at 06:30:01UTC
    Maintenance is now in progress
  • Planned30/07/2026 at 07:57:32UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 04 August 2026 08:30 AM (CEST)

    • Time End: 04 August 2026 09:30 AM (CEST)

    • Description: Database & Vault Upgrades

    • Planned Outage Duration: None

    • Affected Services: Database, Transaction Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jul 2026

JUL28
EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
CompletedMaintenance1 hour
  • Completed28/07/2026 at 08:30:00UTC
    Maintenance has completed successfully
  • In progress28/07/2026 at 07:30:01UTC
    Maintenance is now in progress
  • Planned21/07/2026 at 07:38:37UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 July 2026 09:30 AM (CEST)

    • Time End: 28 July 2026 10:30 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, 3-D Secure Engine, Hosted Payment Pages

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
Resolved

  • We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 22. July 2026 between 00:37 and 01:05 CEST. After 01:10 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

    UTC
Increased number of declined transactions - MasterCard
Resolved1 hour 43 minutes
  • ResolvedUTC

    We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact.

  • MonitoringUTC

    We notice that after 10:15 AM CEST the processing of transactions has gradually stabilized.

    We continue to carry out active monitoring.

  • IdentifiedUTC

    Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. Only Mastercard 3D Secure authentications are affected.

    We will provide further updates as more information becomes available.

  • InvestigatingUTC

    We identified an issue outside of our platform resulting in elevated error rates for Mastercard 3DSecure authentications beginning at 08:50 AM CEST

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. It is a a confirmed 3rd party issue.

    Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

JUL14
EXCHANGE PLATFORM Scheduled Maintenance Activity: 3D-Secure Engine Update
CompletedMaintenance1 hour
  • Completed14/07/2026 at 09:30:00UTC
    Maintenance has completed successfully
  • In progress14/07/2026 at 08:30:01UTC
    Maintenance is now in progress
  • Planned07/07/2026 at 07:45:01UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 14 July 2026 10:30 AM (CEST)

    • Time End: 14 July 2026 11:30 AM (CEST)

    • Description: 3D-Secure Engine Update

    • Planned Outage Duration: No service downtime is expected.

    • Affected Services: 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2026

EXCHANGE Platform - Payment Processing Service Disruption
Resolved4 hours 52 minutes
  • ResolvedUTC

    Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

  • UpdateUTC

    Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

  • MonitoringUTC

    Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

  • IdentifiedUTC

    Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

  • MonitoringUTC

    Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

  • IdentifiedUTC

    Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

  • InvestigatingUTC

    We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

OTP/UniCredit Bank - Elevated errors
ResolvedMajor outage2 hours 3 minutes
  • ResolvedUTC

    We see that after 15:30 CEST transaction processing has stabilized.

    We are certainly waiting for additional information from our colleagues at the bank.

  • MonitoringUTC

    We notice that after 15:20 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • IdentifiedUTC

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • InvestigatingUTC

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 03/06/2026 at 14:18h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

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