AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Jun 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20. JUNE 2024 between 11:00 and 11:15 CEST. We informed the bank and forwarded the details to them.

    After 11:20 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Hipotekarna Bank - Elevated errors (communication problems on the bank's side)
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 12. June 2024 between 01:20 and 01:35 CEST. We informed the bank and forwarded the details to them.

    After 01:40 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We see that the Banca Intesa system has started to stabilize - from the 15:15h CEST.

    Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the Banca Intesa adapter. The problem started at 14:45h CEST. We informed the bank and submitted the necessary information.

    Please note that this issue is beyond our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure regular updates on resolution activities.

Partial 3D-Secure Visa Outage
  • Resolved
    Resolved

    The issue has been fully resolved according to Visa. Our team will continue to monitor the service.

  • Monitoring
    Update

    Visa's 3DS Service seems to have recovered.

    Our team will continue to monitor closely and update as soon as the external issue is resolved.

  • Monitoring
    Monitoring

    We are still observing elevated errors with Visa 3DS processing.

    Our team is actively monitoring this issue.

    We will follow up with more updates as soon as we have more information.

  • Identified
    Identified

    Our team has determined that this issue is linked to an external issue at VISA.

    We will continue to monitor and update as soon as we have more information

  • Investigating
    Investigating

    We are currently investigating elevated errors with external 3DS transaction processing.

Open Platform Performance Alert
  • Resolved
    Resolved

    After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

  • Monitoring
    Monitoring

    We notice that the system has started to stabilize since 15:00h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

  • Investigating
    Update

    We apologise for the continued interruption to your service and would like to assure you that we are doing everything we can to restore services to normal without further delay. The issue, as mentioned earlier appears to lie with an issue upstream with a 3rd Party Tier 1 ISP, and our own ISP providers are working with the vendor to troubleshoot the issue. The issue seems to primarily affect Mastercard traffic but we do also see a small percentage of affected VISA traffic. From a shopper perspective, 3DS verifications are the main cause of failures as the 3DS check does not get completed and times out. A high percentage of shoppers retry their 3DS check several times, eventually leading to success.

  • Investigating
    Update

    Ours attempts to move traffic to the alternate data center have not solved the issue. The issue is visible from both our datacenters using different network providers. We have heard back from our ISP providers and they reported there is a suspected issue with Tier 1 ISP that is being utilized during the transaction flow. Ours ISP providers are reaching out to gather further information on that issue and ascertain whether that could be the route cause of this issue.

  • Investigating
    Update

    As we await insights from the ISP and the acquirer, our strategy involves a methodical assessment of impact and migration of the affected VPNs from the Primary environment to the alternate site. This move is aimed at evaluating the possibility of mitigating the impact through this transition.

  • Investigating
    Update

    Our technical teams are actively working to resolve the issue, with engineers meticulously analyzing VPN logs to pinpoint the underlying cause. Concurrently, we are conducting a thorough internal review, and our ISP partners are also examining potential sources of the problem from their end.

  • Investigating
    Investigating

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.

May 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We still haven't received official confirmation from the bank that the problem has been resolved. However, we note that transaction processing has stabilized and transactions are being processed properly.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP. The problem appeared on 2024-05-29 17:20h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

EXCHANGE PLATFORM - VISA 3DS SSL connection issue
  • Resolved
    Resolved

    Our 3DS server experienced temporary SSL protocol errors after connecting to the VISA server directory. The problem lasted between 00:00 CEST and 00:20 CEST. After 00:25 CEST we notice that transaction processing has stabilized. We are currently contacting VISA for clarification.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 15. May 2024 between 06:35 and 07:25 CEST. We informed the bank and forwarded the details to them.

    After 07:30 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Hipotekarna Bank - Incident/Elevated errors
  • Resolved
    Resolved

    We received information from Hipotekarna Bank that the system has started to stabilize.

    We on the system also see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

    As soon as we receive more information from the bank about the reason for the interruption, we will inform you.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of Hipotekarna Bank. The problem appeared on 15:15 h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem, we just want to mention that it is a third party.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Completed
    13/05/2024 at 03:00:00
    Completed
    13/05/2024 at 03:00:00
    Maintenance has completed successfully
  • In progress
    13/05/2024 at 01:00:01
    In progress
    13/05/2024 at 01:00:01
    Maintenance is now in progress
  • Planned
    13/05/2024 at 01:00:00
    Planned
    13/05/2024 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 13 May 2024 03:00 AM (CEST)

    • Time End: 13 May 2024 05:00 AM (CEST)

    • Description: Core processing system DR/PR switch

    • Impact: System will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched-off during the maintenance.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Apr 2024

Hipotekarna Bank and AIK Bank - Elevated errors (communication problems)
  • Resolved
    Resolved

    Transaction health has returned to regular levels as of 20:05.

    While the issue falls outside our immediate control, please know that we are fully dedicated to providing you with the most accurate assessment possible.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapters of Hipotekarna banka and AIK Banka. The problem appeared at 19.24 CEST and is still ongoing. We informed the banks and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities..

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    17/04/2024 at 06:00:00
    Completed
    17/04/2024 at 06:00:00
    Maintenance has completed successfully
  • In progress
    17/04/2024 at 04:00:01
    In progress
    17/04/2024 at 04:00:01
    Maintenance is now in progress
  • Planned
    17/04/2024 at 04:00:00
    Planned
    17/04/2024 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 April 2024 06:00 AM (CEST)

    • Time End: 17 April 2024 08:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank - Elevated errors (communication problems on the bank's side)
  • Resolved
    Resolved

    We received information from the bank that the problem has been solved. We note that transaction processing after 14:50 CEST has stabilized and transactions are being processed properly.

  • Identified
    Identified

    We have just received information from the bank that there is currently a problem with the VISA and MasterCard interface, which has caused an increased number of rejected transactions.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapters of Hipotekarna banka and AIK Banka. The problem appeared at 14:00 CEST and is still ongoing. We informed the banks and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2024 Fall Mandates implementation
  • Completed
    12/04/2024 at 03:00:00
    Completed
    12/04/2024 at 03:00:00
    Maintenance has completed successfully
  • In progress
    12/04/2024 at 01:00:01
    In progress
    12/04/2024 at 01:00:01
    Maintenance is now in progress
  • Planned
    12/04/2024 at 01:00:00
    Planned
    12/04/2024 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 12 April 2024 03:00 AM (CET)

    • Time End: 12 April 2024 05:00 AM (CET)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM - Potential Routing & Risk Check degradation
  • Resolved
    Resolved

    Between 11:45h CEST and 13:54 CEST, we encountered a service degradation that potentially affects risk checks and transaction routing capabilities. Our investigation into the matter concluded that there was no tangible impact on customers. However, it is still highly unlikely that individual transactions may have been affected.

    If you notice any discrepancies in this regard, please contact us.

Apr 2024 to Jun 2024

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