AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Sep 2024

Help Desk Software/Ticketing System - Unscheduled Maintenance
  • Resolved
    Resolved

    We would like to inform you that the problem with the email server has been successfully resolved.

    We apologize for the inconvenience!

  • Investigating
    Update

    Since the issue with the email server is still being resolved, we have opened a new email address on our other server. If you have any questions, feel free to contact us at podrska@allsecure.eu

    Thank you for your understanding.

  • Investigating
    Update

    We are still working on resolving the issue. We kindly ask for your patience and sincerely apologize for the inconvenience.

  • Investigating
    Investigating

    We regret to inform you that due to unexpected maintenance of our mail server, we have difficulties with receiving and sending them. Also, please note that the teams are actively working on solving the problem itself.

    We will respond to your inquiries as soon as the problem is resolved. Thank you for your understanding.

Aug 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We want to inform you that we noticed an increased number of declined transactions on 22/08/2024 between 10:30h and 11:00h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

    After 11:10h CEST we notice that transaction processing has stabilized.

EXCHANGE PLATFORM - Dashboard displaying
  • Resolved
    Update

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Resolved
    Resolved

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Investigating
    Investigating

    We are currently investigating issues with displaying Dashboards in the User Interface. Transaction processing is not affected by this issue.

Jul 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    17/07/2024 at 08:00:00
    Completed
    17/07/2024 at 08:00:00
    Maintenance has completed successfully
  • In progress
    17/07/2024 at 07:00:01
    In progress
    17/07/2024 at 07:00:01
    Maintenance is now in progress
  • Planned
    17/07/2024 at 07:00:00
    Planned
    17/07/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 July 2024 09:00 AM (CEST)

    • Time End: 17 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    10/07/2024 at 08:00:00
    Completed
    10/07/2024 at 08:00:00
    Maintenance has completed successfully
  • In progress
    10/07/2024 at 07:00:01
    In progress
    10/07/2024 at 07:00:01
    Maintenance is now in progress
  • Planned
    10/07/2024 at 07:00:00
    Planned
    10/07/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 July 2024 09:00 AM (CEST)

    • Time End: 10 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jul 2024 to Sep 2024

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