AllSecure System - Notice history

We see that the Banca Intesa system has started to stabilize - from the 15:15h CEST.

Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

The issue has been fully resolved according to Visa. Our team will continue to monitor the service.

Visa's 3DS Service seems to have recovered.

Our team will continue to monitor closely and update as soon as the external issue is resolved.

We are still observing elevated errors with Visa 3DS processing.

Our team is actively monitoring this issue.

We will follow up with more updates as soon as we have more information.

Our team has determined that this issue is linked to an external issue at VISA.

We will continue to monitor and update as soon as we have more information

After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

We notice that the system has started to stabilize since 15:00h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

We apologise for the continued interruption to your service and would like to assure you that we are doing everything we can to restore services to normal without further delay. The issue, as mentioned earlier appears to lie with an issue upstream with a 3rd Party Tier 1 ISP, and our own ISP providers are working with the vendor to troubleshoot the issue. The issue seems to primarily affect Mastercard traffic but we do also see a small percentage of affected VISA traffic. From a shopper perspective, 3DS verifications are the main cause of failures as the 3DS check does not get completed and times out. A high percentage of shoppers retry their 3DS check several times, eventually leading to success.

Ours attempts to move traffic to the alternate data center have not solved the issue. The issue is visible from both our datacenters using different network providers. We have heard back from our ISP providers and they reported there is a suspected issue with Tier 1 ISP that is being utilized during the transaction flow. Ours ISP providers are reaching out to gather further information on that issue and ascertain whether that could be the route cause of this issue.

As we await insights from the ISP and the acquirer, our strategy involves a methodical assessment of impact and migration of the affected VPNs from the Primary environment to the alternate site. This move is aimed at evaluating the possibility of mitigating the impact through this transition.

Our technical teams are actively working to resolve the issue, with engineers meticulously analyzing VPN logs to pinpoint the underlying cause. Concurrently, we are conducting a thorough internal review, and our ISP partners are also examining potential sources of the problem from their end.

We still haven't received official confirmation from the bank that the problem has been resolved. However, we note that transaction processing has stabilized and transactions are being processed properly.

We received information from Hipotekarna Bank that the system has started to stabilize.

We on the system also see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

As soon as we receive more information from the bank about the reason for the interruption, we will inform you.