AllSecure System - Notice history

OPEN PLATFORM under maintenance

OPEN PLATFORM - Under maintenance

EXCHANGE PLATFORM - Operational

Notice history

Apr 2026

OPEN PLATFORM Scheduled Maintenance Activity
Scheduled for 21/04/2026 at 21:00:00 – 21:00:00
  • Planned
    21/04/2026 at 21:00:00
    Planned
    21/04/2026 at 21:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 21 April, 2026 11:00 PM (CEST)

    • Time End: 22 April, 2026 07:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank Planned Maintenance
  • Completed
    19/04/2026 at 00:00:00
    Completed
    19/04/2026 at 00:00:00
    Maintenance has completed successfully
  • In progress
    18/04/2026 at 22:00:01
    In progress
    18/04/2026 at 22:00:01
    Maintenance is now in progress
  • Planned
    18/04/2026 at 22:00:00
    Planned
    18/04/2026 at 22:00:00

    We would like to inform you about the scheduled maintenance of Hipotekarna Banka, during which the data center will be relocated, which may lead to intermittent service disruptions. The maintenance is scheduled to start on April 19. 2026. at 00:00 AM (CEST) and will last until 02:00 AM (CEST).

    Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    17/04/2026 at 08:00:00
    Completed
    17/04/2026 at 08:00:00
    Maintenance has completed successfully
  • In progress
    17/04/2026 at 07:00:01
    In progress
    17/04/2026 at 07:00:01
    Maintenance is now in progress
  • Planned
    17/04/2026 at 07:00:00
    Planned
    17/04/2026 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 23 April 2026 10:00 AM (CEST)

    • Time End: 23 April 2026 11:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2026 Fall Mandates implementation
  • Completed
    17/04/2026 at 04:00:00
    Completed
    17/04/2026 at 04:00:00
    Maintenance has completed successfully
  • In progress
    17/04/2026 at 02:00:01
    In progress
    17/04/2026 at 02:00:01
    Maintenance is now in progress
  • Planned
    17/04/2026 at 02:00:00
    Planned
    17/04/2026 at 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 17 April 2025 04:00 AM (CEST)

    • Time End: 17 April 2025 06:00 AM (CEST)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We have received information from the bank that the issue has been resolved on their side.

  • Monitoring
    Monitoring

    We notice that after 13:10 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 16/04/2026 at 11:00h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Mar 2026

Risk logic - Maintenance
Scheduled for 31/03/2026 at 22:00:00 – 22:00:00
  • In progress
    31/03/2026 at 22:00:01
    In progress
    31/03/2026 at 22:00:01
    Maintenance is now in progress
  • Planned
    31/03/2026 at 22:00:00
    Planned
    31/03/2026 at 22:00:00

    In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform.

    The start of works is 01.04.2026 at 00:00 (CEST).

    This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction.

    For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system.

    Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled.

    Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    29/03/2026 at 03:00:00
    Completed
    29/03/2026 at 03:00:00
    Maintenance has completed successfully
  • In progress
    29/03/2026 at 00:00:01
    In progress
    29/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    29/03/2026 at 00:00:00
    Planned
    29/03/2026 at 00:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 March 2026 01:00 AM (CET)

    • Time End: 29 March 2026 05:00 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26. March 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

BANCA INTESA Planned Maintenance Activities
  • Completed
    20/03/2026 at 03:00:00
    Completed
    20/03/2026 at 03:00:00
    Maintenance has completed successfully
  • In progress
    20/03/2026 at 00:00:01
    In progress
    20/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    20/03/2026 at 00:00:00
    Planned
    20/03/2026 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 20 March 2026 01:00 AM (CET)

    • Time End: 20 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    19/03/2026 at 04:00:00
    Completed
    19/03/2026 at 04:00:00
    Maintenance has completed successfully
  • In progress
    19/03/2026 at 00:00:01
    In progress
    19/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    19/03/2026 at 00:00:00
    Planned
    19/03/2026 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 March 2026 01:00 AM (CET)

    • Time End: 19 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Feb 2026

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized.

    We certainly expect information from the bank about the reasons for the aforementioned problem.

  • Monitoring
    Monitoring

    We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET.

    We certainly expect information from the bank regarding the reasons for the mentioned issue.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    17/02/2026 at 01:30:00
    Completed
    17/02/2026 at 01:30:00
    Maintenance has completed successfully
  • In progress
    17/02/2026 at 01:00:01
    In progress
    17/02/2026 at 01:00:01
    Maintenance is now in progress
  • Planned
    17/02/2026 at 01:00:00
    Planned
    17/02/2026 at 01:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 February 2026 02:00 AM (CET)

    • Time End: 17 February 2026 02:30 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    12/02/2026 at 04:00:00
    Completed
    12/02/2026 at 04:00:00
    Maintenance has completed successfully
  • In progress
    12/02/2026 at 00:00:01
    In progress
    12/02/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    12/02/2026 at 00:00:00
    Planned
    12/02/2026 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 12 February 2026 01:00 AM (CET)

    • Time End: 12 February 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized.

    We certainly expect information from the bank about the reasons for the aforementioned problem.

  • Monitoring
    Monitoring

    We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET.

    We certainly expect information from the bank about the reasons for the mentioned problem.

  • Investigating
    Investigating

    We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank.

    The bank has been notified accordingly.

    Please note that the issue in question is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    10/02/2026 at 10:30:00
    Completed
    10/02/2026 at 10:30:00
    Maintenance has completed successfully
  • In progress
    10/02/2026 at 09:30:01
    In progress
    10/02/2026 at 09:30:01
    Maintenance is now in progress
  • Planned
    10/02/2026 at 09:30:00
    Planned
    10/02/2026 at 09:30:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 February 2026 10:30 AM (CET)

    • Time End: 10 February 2026 11:30 AM (CET)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Feb 2026 to Apr 2026

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