AllSecure System - Notice history

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EXCHANGE PLATFORM - Operational

Notice history

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Oct 2026

OCT28
EXCHANGE PLATFORM - Scheduled Vault Maintenance
Planned08:30:00 – 08:30:00UTC
  • Planned20/10/2026 at 08:39:18UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 October 2026 09:30 AM (CET)

    • Time End: 28 October 2026 10:30 AM (CET)

    • Description: Vault Upgrades

    • Planned Outage Duration: One minute

    • Affected Services: Transaction Processing, 3D Secure, Tokenization Service

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OCT23
Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2026 Fall Mandates implementation
CompletedMaintenance2 hours
  • Completed23/10/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress23/10/2026 at 01:00:01UTC
    Maintenance is now in progress
  • Planned20/10/2026 at 10:20:10UTC

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 23 October 2025 03:00 AM (CEST)

    • Time End: 23 October 2025 05:00 AM (CEST)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Elevated Decline Rate - Dina card transactions
Resolved
  • ResolvedUTC

    An increased rate of errors was observed when processing Dina card transactions.

    We see that the problem occurred several times during the night, and that the last increased number was observed from 06:00 to 08:00 (CEST), the transactions were rejected on the bank's side.

    After 08:00 we see that the situation has stabilized and transactions have started to be successfully processed.

    The bank has been informed about the above problem, and we will inform you as soon as we have more information.

    Please keep in mind that this problem is beyond our competence and ability to influence.

OCT19
ERSTE BANK Planned Maintenance Activities
CompletedMaintenance1 hour
  • Completed19/10/2026 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress19/10/2026 at 21:00:01UTC
    Maintenance is now in progress
  • Planned07/10/2026 at 08:28:35UTC

    Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.

    • Time Start: 19 October 2026 11:00 PM (CEST)

    • Time End: 20 October 2026 06:00 AM (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, temporary interruptions in transaction processing may occur due to regular system maintenance and improvements.

    • Affected Services: 3-D Secure, vPOS terminal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
Resolved
  • ResolvedUTC

    We would like to inform you that on 16 October 2026, from 00:28 to 08:30 (CEST), a problem occurred during the processing of transactions on the bank's side.

    After 08:30 (CEST), transaction processing was observed to stabilize.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Sep 2026

Hipotekarna Bank/AIK Bank - Elevated errors
Resolved34 minutes
  • ResolvedUTC

    We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 15:53 CEST transaction processing has stabilized.

  • MonitoringUTC

    We have received confirmation from the bank that they are working on resolving the issue.

  • InvestigatingUTC

    We have noticed an interruption in transaction processing. The issue started at 15:12 CEST and is still ongoing. Transactions are being declined on the bank’s side.

    The bank has been informed about the issue, and we will update you as soon as we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.

SEP29
EXCHANGE PLATFORM Scheduled Maintenance Activity: Database
CompletedMaintenance1 hour
  • Completed29/09/2026 at 07:20:00UTC
    Maintenance has completed successfully
  • In progress29/09/2026 at 06:20:01UTC
    Maintenance is now in progress
  • Planned22/09/2026 at 09:02:17UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 September 2026 08:20 AM (CEST)

    • Time End: 29 September 2026 09:20 AM (CEST)

    • Description: Database

    • Planned Outage Duration: None

    • Affected Services: Database, Transaction Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
ResolvedDegraded performance3 hours 58 minutes
  • ResolvedUTC

    We have received information from the bank that there were certain issues affecting the operation of their system and that the issue has since been resolved.

    The system is now functioning properly again.

  • InvestigatingUTC

    We notice sporadic interruptions when processing credit card transactions through the Bank Intesa adapter. The problem appeared on 24/09/2026. at 10:00 AM CEST. We notified the bank and provided all the necessary information. The bank is currently investigating the said problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.



Banca Intesa - Elevated errors
Resolved
  • ResolvedUTC

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 24. September 2026 between 08:10 and 09:30 CEST. After 09:35 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Banca Intesa - Elevated errors
Resolved3 hours 11 minutes
  • ResolvedUTC

    We can see that the issue has been resolved on the bank's side and that transactions are now being processed successfully.

  • MonitoringUTC

    We noticed that transaction processing gradually stabilized after 11:20 AM CET. We also received confirmation from the bank that there were some issues on their side during the mentioned period.

    We continue to carry out active monitoring.

  • InvestigatingUTC

    We notice sporadic interruptions when processing credit card transactions through the Bank Intesa adapter. The problem appeared on 22/09/2026. at 10:59 AM CEST. We notified the bank and provided all the necessary information. The bank is currently investigating the said problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Aug 2026

AUG30
Hipotekarna Bank and AIK Bank Planned Maintenance Activities
CompletedMaintenance4 hours
  • Completed31/08/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress30/08/2026 at 23:00:01UTC
    Maintenance is now in progress
  • Planned25/08/2026 at 10:46:17UTC

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform planned infrastructure maintenance:

    • Time Start: 31 August 2026, 00:30 AM (CET)

    • Time End: 31 August 2026, 04:30 AM (CET)

    During the maintenance window, two brief communication interruptions of less than one minute each are expected due to network infrastructure upgrades. Following these interruptions, services are expected to resume automatically.

    Thank you for your understanding.

Banca Intesa - Elevated errors
Resolved
  • ResolvedUTC

    We would like to inform you that on August 13, 2026, in the period between 22:00 and 22:45 (CEST), and August 14, 2026 in the period from 03:00 to 06:45 (CEST), a problem occurred during the processing of transactions on the bank's side.

    After 07:00 (CEST), transaction processing was observed to stabilize.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

AUG11
EXCHANGE PLATFORM - Scheduled Vault Maintenance
CompletedMaintenance1 hour
  • Completed11/08/2026 at 07:30:00UTC
    Maintenance has completed successfully
  • In progress11/08/2026 at 06:30:01UTC
    Maintenance is now in progress
  • Planned05/08/2026 at 11:16:39UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 11 August 2026 08:30 AM (CEST)

    • Time End: 11 August 2026 09:30 AM (CEST)

    • Description: Vault Upgrades

    • Planned Outage Duration: One minute

    • Affected Services: Transaction Processing, 3D Secure, AllSecure PCI Vault

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

AUG4
EXCHANGE PLATFORM Scheduled Maintenance Activity: Database & Vault Upgrades
CompletedMaintenance1 hour
  • Completed04/08/2026 at 07:30:00UTC
    Maintenance has completed successfully
  • In progress04/08/2026 at 06:30:01UTC
    Maintenance is now in progress
  • Planned30/07/2026 at 07:57:32UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 04 August 2026 08:30 AM (CEST)

    • Time End: 04 August 2026 09:30 AM (CEST)

    • Description: Database & Vault Upgrades

    • Planned Outage Duration: None

    • Affected Services: Database, Transaction Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

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