AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Jun 2025

TICKETING - System Maintenance
  • Completed
    27/06/2025 at 15:00:00
    Completed
    27/06/2025 at 15:00:00
    Maintenance has completed successfully
  • In progress
    27/06/2025 at 09:50:01
    In progress
    27/06/2025 at 09:50:01
    Maintenance is now in progress
  • Planned
    27/06/2025 at 09:50:00
    Planned
    27/06/2025 at 09:50:00

    In order to maintain service quality and availability, we are performing scheduled maintenance. We aim to keep the impact as low as possible and apologise for any inconvenience this may cause.

    • Time Start: 27 June 2025 11:50 AM (CEST)

    • Time End: 27 June 2025 17:00 PM (CEST)

    • Description: Ticketing System Maintenance

    • Affected Services: During the scheduled maintenance, responses to your inquiries may be slightly delayed.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    19/06/2025 at 06:00:00
    Completed
    19/06/2025 at 06:00:00
    Maintenance has completed successfully
  • In progress
    19/06/2025 at 04:00:01
    In progress
    19/06/2025 at 04:00:01
    Maintenance is now in progress
  • Planned
    19/06/2025 at 04:00:00
    Planned
    19/06/2025 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 19 June 2024 06:00 AM (CEST)

    • Time End: 19 June 2024 08:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    This incident has been resolved. Unfortunately, we have not received any clarification from our colleagues at the bank regarding the above problem.

    However, we see that transactions from 11:00 CEST are being processed properly.

  • Update
    Update

    By checking the transactions on our system, we see that the transactions as of 10:45 CEST are being processed properly.

    We have not yet received confirmation from the bank that the problem has been completely resolved and we are continuing to actively monitor and track the transactions.

  • Monitoring
    Monitoring

    We just want to inform you that there was a problem with the processing of transactions on the bank's side, on June 18, 2025 from 07.10, after 08.40 the processing of transactions stabilized, however, we sporadically see that the problem continues in a milder form. We have contacted the bank and informed them of the aforementioned problem.

    Please note that the issue in question is outside our sphere of responsibility and influence.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 01:52 h and 03:25 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 03:35 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrades
  • Completed
    10/06/2025 at 13:00:00
    Completed
    10/06/2025 at 13:00:00
    Maintenance has completed successfully
  • In progress
    10/06/2025 at 12:00:01
    In progress
    10/06/2025 at 12:00:01
    Maintenance is now in progress
  • Planned
    10/06/2025 at 12:00:00
    Planned
    10/06/2025 at 12:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 June 2025 14:00 PM (CEST)

    • Time End: 10 June 2025 15:00 PM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit Card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

May 2025

Hipotekarna Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 29. May 2025 between 07:31 and 08:51 CEST. After 09:00 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    27/05/2025 at 08:00:00
    Completed
    27/05/2025 at 08:00:00
    Maintenance has completed successfully
  • In progress
    27/05/2025 at 07:00:01
    In progress
    27/05/2025 at 07:00:01
    Maintenance is now in progress
  • Planned
    27/05/2025 at 07:00:00
    Planned
    27/05/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 27 May 2025 09:00 AM (CEST)

    • Time End: 27 May 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Web Interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 18:55 h and 19:52 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 19:55 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Upgrade
  • Planned
    20/05/2025 at 04:00:00
    Planned
    20/05/2025 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 20 May 2025 06:00 AM (CEST)

    • Time End: 20 May 2025 08:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: We anticipate a service interruption of approximately 20 minutes, commencing around 06:20 CEST. During this time, all transaction processing and production services will be temporarily unavailable.

    • Affected Services: Transaction processing, Production services, API endpoints, Merchant web interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

  • Completed
    16/05/2025 at 07:40:32
    Completed
    16/05/2025 at 07:40:32

    The planned maintenance, previously scheduled for Tuesday, 20th May 2025 (06:00 - 08:00 AM) CEST, will be rescheduled at a future date.

    This change ensures a more stable upgrade process. Exchange platform will operate normally on May 20th. We will announce the new maintenance schedule with ample notice.

    Thank you for your understanding.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Completed
    19/05/2025 at 03:00:00
    Completed
    19/05/2025 at 03:00:00
    Maintenance has completed successfully
  • In progress
    19/05/2025 at 01:00:01
    In progress
    19/05/2025 at 01:00:01
    Maintenance is now in progress
  • Planned
    19/05/2025 at 01:00:00
    Planned
    19/05/2025 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 19 May 2025 03:00 AM (CET)

    • Time End: 19 May 2025 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

Apr 2025

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    29/04/2025 at 08:00:00
    Completed
    29/04/2025 at 08:00:00
    Maintenance has completed successfully
  • In progress
    29/04/2025 at 07:00:01
    In progress
    29/04/2025 at 07:00:01
    Maintenance is now in progress
  • Planned
    29/04/2025 at 07:00:00
    Planned
    29/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 April 2025 09:00 AM (CEST)

    • Time End: 29 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2025 Fall Mandates implementation
  • Completed
    11/04/2025 at 03:00:00
    Completed
    11/04/2025 at 03:00:00
    Maintenance has completed successfully
  • Update
    11/04/2025 at 01:00:01
    In progress
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • In progress
    11/04/2025 at 01:00:01
    In progress
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • Planned
    11/04/2025 at 01:00:00
    Planned
    11/04/2025 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 11 April 2025 03:00 AM (CET)

    • Time End: 11 April 2025 05:00 AM (CET)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    01/04/2025 at 08:00:00
    Completed
    01/04/2025 at 08:00:00
    Maintenance has completed successfully
  • In progress
    01/04/2025 at 07:00:01
    In progress
    01/04/2025 at 07:00:01
    Maintenance is now in progress
  • Planned
    01/04/2025 at 07:00:00
    Planned
    01/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 01 April 2025 09:00 AM (CEST)

    • Time End: 01 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Apr 2025 to Jun 2025

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