AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Oct 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: 3DS maintenance
Scheduled for 23/10/2024 at 07:00:00 – 08:00:00 about 1 hour
  • Planned
    23/10/2024 at 07:00:00
    Planned
    23/10/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 23 October 2024 09:00 AM (CEST)

    • Time End: 23 October 2024 10:00 AM (CEST)

    • Description: Optimize 3DS high availability

    • Planned Outage Duration: None

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2024 Fall Mandates implementation
  • Completed
    18/10/2024 at 03:00:00
    Completed
    18/10/2024 at 03:00:00
    Maintenance has completed successfully
  • In progress
    18/10/2024 at 01:00:01
    In progress
    18/10/2024 at 01:00:01
    Maintenance is now in progress
  • Planned
    18/10/2024 at 01:00:00
    Planned
    18/10/2024 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 18 October 2024 03:00 AM (CEST)

    • Time End: 18 October 2024 05:00 AM (CEST)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    17/10/2024 at 02:00:00
    Completed
    17/10/2024 at 02:00:00
    Maintenance has completed successfully
  • In progress
    16/10/2024 at 23:00:01
    In progress
    16/10/2024 at 23:00:01
    Maintenance is now in progress
  • Planned
    16/10/2024 at 23:00:00
    Planned
    16/10/2024 at 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 17 October 2024 01:00 AM (CEST)

    • Time End: 17 October 2024 04:00 AM (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    14/10/2024 at 23:00:01
    Completed
    14/10/2024 at 23:00:01

    Maintenance has completed successfully.

  • Planned
    14/10/2024 at 23:00:00
    Planned
    14/10/2024 at 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 15 October 2024 01:00 (CEST)

    • Time End: 15 October 2024 04:00 (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 13:30 h and 15:00 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

Sep 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: Network Connectivity Upgrade
  • Completed
    19/09/2024 at 08:30:00
    Completed
    19/09/2024 at 08:30:00
    Maintenance has completed successfully
  • In progress
    19/09/2024 at 07:00:01
    In progress
    19/09/2024 at 07:00:01
    Maintenance is now in progress
  • Planned
    19/09/2024 at 07:00:00
    Planned
    19/09/2024 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 19 September 2024 09:00 AM (CEST)

    • Time End: 19 September 2024 10:00 AM (CEST)

    • Description: Platform Network Maintenance

    • Planned Outage Duration: There may be a brief impact on transaction processing during the upgrade process.

    • Affected Services: Transaction Processing, Web Interfaces - Dashboards, API Documentation

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    19/09/2024 at 02:00:00
    Completed
    19/09/2024 at 02:00:00
    Maintenance has completed successfully
  • In progress
    18/09/2024 at 23:00:01
    In progress
    18/09/2024 at 23:00:01
    Maintenance is now in progress
  • Planned
    18/09/2024 at 23:00:00
    Planned
    18/09/2024 at 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 September 2024 01:00 (CEST)

    • Time End: 19 September 2024 04:00 (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, 3DSecure Server

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Help Desk Software/Ticketing System - Unscheduled Maintenance
  • Resolved
    Resolved

    We would like to inform you that the problem with the email server has been successfully resolved.

    We apologize for the inconvenience!

  • Investigating
    Update

    Since the issue with the email server is still being resolved, we have opened a new email address on our other server. If you have any questions, feel free to contact us at podrska@allsecure.eu

    Thank you for your understanding.

  • Investigating
    Update

    We are still working on resolving the issue. We kindly ask for your patience and sincerely apologize for the inconvenience.

  • Investigating
    Investigating

    We regret to inform you that due to unexpected maintenance of our mail server, we have difficulties with receiving and sending them. Also, please note that the teams are actively working on solving the problem itself.

    We will respond to your inquiries as soon as the problem is resolved. Thank you for your understanding.

Aug 2024

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We want to inform you that we noticed an increased number of declined transactions on 22/08/2024 between 10:30h and 11:00h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

    After 11:10h CEST we notice that transaction processing has stabilized.

EXCHANGE PLATFORM - Dashboard displaying
  • Resolved
    Update

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Resolved
    Resolved

    We just want to confirm that the issue has been resolved. The merchant portal is now available again.

  • Investigating
    Investigating

    We are currently investigating issues with displaying Dashboards in the User Interface. Transaction processing is not affected by this issue.

Aug 2024 to Oct 2024

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