AllSecure System - Hipotekarna Bank - Elevated errors – Incident details

All systems operational

Hipotekarna Bank - Elevated errors

Resolved
Operational
Started 9 months agoLasted 122 hours 39 minutes

Affected

EXCHANGE PLATFORM

Operational from 12:54 PM to 3:33 PM

Updates
  • Resolved
    UTC
    Resolved

    We have received official confirmation from the bank that the issue has been resolved on their side.

  • Update
    UTC
    Update

    We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 08:00 AM CET transaction processing has stabilized.

  • Update
    UTC
    Update

    The number of declined transactions has been further reduced, but a small number of declines still occur sporadically. We remain in communication with the bank, which is working on fully resolving the issue on their side.

  • Monitoring
    UTC
    Monitoring

    We have received confirmation from the bank that they are working on resolving the issue. Additionally, we have noticed that the frequency of declined transactions has now decreased.

  • Investigating
    UTC
    Investigating

    We have noticed a sporadic error rate during transaction processing. The issue started at 13:02 CET and is still ongoing. Transactions are being declined on the bank’s side.

    The bank has been informed about the issue, and we will update you as soon as we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.