AllSecure System - OTP Bank - Elevated errors – Incident details

All systems operational

OTP Bank - Elevated errors

Resolved
Operational
Started 3 days agoLasted about 23 hours

Affected

EXCHANGE PLATFORM

Operational from 9:54 AM to 8:27 AM

Updates
  • Resolved
    Resolved

    We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized.

    We certainly expect information from the bank about the reasons for the aforementioned problem.

  • Monitoring
    Monitoring

    We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET.

    We certainly expect information from the bank about the reasons for the mentioned problem.

  • Investigating
    Investigating

    We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank.

    The bank has been notified accordingly.

    Please note that the issue in question is outside our sphere of responsibility and influence.