AllSecure System - Notice history

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Notice history

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Feb 2026

Banca Intesa - Elevated errors
Resolved2 hours 18 minutes
  • ResolvedUTC

    We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized.

    We certainly expect information from the bank about the reasons for the aforementioned problem.

  • MonitoringUTC

    We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET.

    We certainly expect information from the bank regarding the reasons for the mentioned issue.

  • InvestigatingUTC

    An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

FEB17
OPEN PLATFORM Scheduled Maintenance Activity
CompletedMaintenance30 minutes
  • Completed17/02/2026 at 01:30:00UTC
    Maintenance has completed successfully
  • In progress17/02/2026 at 01:00:01UTC
    Maintenance is now in progress
  • Planned17/02/2026 at 01:00:00UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 February 2026 02:00 AM (CET)

    • Time End: 17 February 2026 02:30 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

FEB12
BANCA INTESA Planned Maintenance Activities
CompletedMaintenance4 hours
  • Completed12/02/2026 at 04:00:00UTC
    Maintenance has completed successfully
  • In progress12/02/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned12/02/2026 at 00:00:00UTC

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 12 February 2026 01:00 AM (CET)

    • Time End: 12 February 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
Resolved22 hours 33 minutes
  • ResolvedUTC

    We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 17:00 CET on February 10th, transaction processing has stabilized.

    We certainly expect information from the bank about the reasons for the aforementioned problem.

  • MonitoringUTC

    We just wanted to inform you that we see that the number of unsuccessful transactions that were rejected by the bank has decreased and stabilized as of 14:45 CET.

    We certainly expect information from the bank about the reasons for the mentioned problem.

  • InvestigatingUTC

    We just want to let you know that on February 10th, we noticed an increased number of declined transactions as of 10:00 CET and the declines are still happening. Based on our previous experience, the mentioned transactions were rejected by the bank.

    The bank has been notified accordingly.

    Please note that the issue in question is outside our sphere of responsibility and influence.

FEB10
EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
CompletedMaintenance1 hour
  • Completed10/02/2026 at 10:30:00UTC
    Maintenance has completed successfully
  • In progress10/02/2026 at 09:30:01UTC
    Maintenance is now in progress
  • Planned10/02/2026 at 09:30:00UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 February 2026 10:30 AM (CET)

    • Time End: 10 February 2026 11:30 AM (CET)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jan 2026

JAN31
OPEN (V1) Platform Decommission & Migration to EXCHANGE (V2)
CompletedMaintenance4343 hours
  • Completed31/07/2026 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress30/06/2026 at 12:49:12UTC
    Maintenance is now in progress.
  • Completed30/06/2026 at 10:00:00UTC
    Maintenance has completed successfully
  • In progress31/01/2026 at 23:00:01UTC
    Maintenance is now in progress
  • Planned31/01/2026 at 23:00:00UTC

    As part of our ongoing commitment to security, PCI compliance, continuous feature development, and expansion of our acquiring bank network, AllSecure will decommission the OPEN (V1) platform on June 1, 2026.

    Merchants are encouraged to migrate to the EXCHANGE platform starting from February 1, 2026.

    The migration process is free of charge and fully supported by our technical team.

    To initiate migration, please contact: integracija@allsecure.rs

JAN27
BANCA INTESA Planned Maintenance Activities
CompletedMaintenance30 minutes
  • Completed27/01/2026 at 00:30:00UTC
    Maintenance has completed successfully
  • In progress27/01/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned27/01/2026 at 00:00:00UTC

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 27 January 2026 01:00 AM (CET)

    • Time End: 27 January 2026 01:30 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be difficulties in processing transactions made with cards issued by Banca Intesa.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank - Elevated errors
Resolved122 hours 39 minutes
  • ResolvedUTC

    We have received official confirmation from the bank that the issue has been resolved on their side.

  • UpdateUTC

    We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 08:00 AM CET transaction processing has stabilized.

  • UpdateUTC

    The number of declined transactions has been further reduced, but a small number of declines still occur sporadically. We remain in communication with the bank, which is working on fully resolving the issue on their side.

  • MonitoringUTC

    We have received confirmation from the bank that they are working on resolving the issue. Additionally, we have noticed that the frequency of declined transactions has now decreased.

  • InvestigatingUTC

    We have noticed a sporadic error rate during transaction processing. The issue started at 13:02 CET and is still ongoing. Transactions are being declined on the bank’s side.

    The bank has been informed about the issue, and we will update you as soon as we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.

Banca Intesa - Elevated errors
Resolved

  • We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 20. January 2026 between 01:00 and 02:00 CET. After 01:10 CET we notice that transaction processing has stabilized, the bank was informed about the mentioned problem.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

    UTC
JAN14
BANCA INTESA Planned Maintenance (DINA Cards)
CompletedMaintenance3 hours
  • Completed14/01/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress14/01/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned14/01/2026 at 00:00:00UTC

    Please be informed about planned system activities – during the period indicated below, there may be limited availability of DINA card transactions.

    • Time Start: 14 January 2026, 01:00 AM (CET)

    • Time End: 14 January 2026, 04:00 AM (CET)

    • Description: Planned implementation activities related to enabling DinaCard Secure (3DS) functionality.

    • Impact: During the mentioned period, partial interruptions may occur when processing transactions made with DINA cards.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Dec 2025

Hipotekarna Bank - Elevated errors
Resolved1 hour 7 minutes
  • ResolvedUTC

    We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 13:00 CET transaction processing has stabilized.

  • InvestigatingUTC

    We have noticed a sporadic error rate during transaction processing. The issue started at 10:00 CET and is still ongoing. Transactions are being declined on the bank’s side.

    The bank has been informed about the issue, and we will update you as soon as we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.

Banca Intesa - Elevated Decline Rate - Dina card transactions
Resolved1 hour 11 minutes
  • ResolvedUTC

    We just wanted to inform you that we have received information that the problem on the bank's side has been resolved and that after 09:45 CET the processing of Dina card transactions has stabilized.

  • InvestigatingUTC

    An increased rate of errors was observed when processing Dina card transactions.

    The problem started at 03:00 CET and is still ongoing, transactions are being rejected on the bank's side.

    The bank has been notified of the above problem and we will inform you when we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.

OTP Bank - Elevated errors
Resolved

  • We just want to inform you that on December 11 we noticed an increased number of declined transactions between 22:40h and 23:20h CET. Based on our previous experience, the mentioned transactions were declined by the bank. After 23:30h CET we noticed that transaction processing had stabilized.

    Please note that the issue in question is outside our sphere of responsibility and influence.

    UTC

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