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Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

Time Start: 23 October 2025 03:00 AM (CEST)
Time End: 23 October 2025 05:00 AM (CEST)
Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.
Impact: System shutdown, H2H connections switched-off
Affected Services: Bank processing services

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

35:T4a7,

Time Start: 23 October 2025 03:00 AM (CEST)
Time End: 23 October 2025 05:00 AM (CEST)
Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.
Impact: System shutdown, H2H connections switched-off
Affected Services: Bank processing services

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

36:T436,

In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

Time Start: 28 October 2026 09:30 AM (CET)
Time End: 28 October 2026 10:30 AM (CET)
Description: Vault Upgrades
Planned Outage Duration: One minute
Affected Services: Transaction Processing, 3D Secure, Tokenization Service

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

37:T436,

Time Start: 28 October 2026 09:30 AM (CET)
Time End: 28 October 2026 10:30 AM (CET)
Description: Vault Upgrades
Planned Outage Duration: One minute
Affected Services: Transaction Processing, 3D Secure, Tokenization Service

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

38:T4bf,

Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

Time Start: 16 November 2026 03:00 AM (CET)
Time End: 16 November 2026 05:00 AM (CET)
Description: Core processing system DR/PR switch
Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.
Affected Services: Bank processing services, transaction authorizations

For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

39:T4bf,

Time Start: 16 November 2026 03:00 AM (CET)
Time End: 16 November 2026 05:00 AM (CET)
Description: Core processing system DR/PR switch
Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.
Affected Services: Bank processing services, transaction authorizations

For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

3a:T4be,

Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.

Time Start: 14 October 2026 10:00 PM (CEST)
Time End: 15 October 2026 05:00 AM (CEST)
Description: regular system maintenance
Impact: During the works, it is possible / expected to affect the operation of the following services:
From 2026-10-15 00:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-15 00:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals
From 2026-10-14 22:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-14 22:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

3b:T4be,

Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.

Time Start: 14 October 2026 10:00 PM (CEST)
Time End: 15 October 2026 05:00 AM (CEST)
Description: regular system maintenance
Impact: During the works, it is possible / expected to affect the operation of the following services:
From 2026-10-15 00:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-15 00:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals
From 2026-10-14 22:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-14 22:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

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During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.\n\n* **Time Start:** 23 **October** 2025 03:00 AM (CEST)\n* **Time End:** 23 **October** 2025 05:00 AM (CEST)\n* **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version.\n* **Impact:** System shutdown, H2H connections switched-off\n* **Affected Services:** Bank processing services\n\nFor current system status and planned maintenances please check our status page at ","default":"Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.\n\n* **Time Start:** 23 **October** 2025 03:00 AM (CEST)\n* **Time End:** 23 **October** 2025 05:00 AM (CEST)\n* **Description:** Banks acquiring processing host will perform upgrade of firewall cluster to new version.\n* **Impact:** System shutdown, H2H connections switched-off\n* **Affected Services:** Bank processing services\n\nFor current system status and planned maintenances please check our status page at "},"messageHtml":{"en":"$34","default":"$35"},"attachments":[]}]},{"id":"cmvgfmchn00l81np042fcv4t3","name":{"en":"EXCHANGE PLATFORM - Scheduled Vault Maintenance","default":"EXCHANGE PLATFORM - Scheduled Vault Maintenance"},"start":"2026-10-28T08:30:00.000Z","resolved":null,"status":"NOTSTARTEDYET","duration":60,"impact":"UNDERMAINTENANCE","isCollapsed":true,"recurrence":null,"recurringGroupId":null,"components":[{"id":"cldydlwzy18266726mxsx4ktrb2","order":2,"name":{"en":"EXCHANGE PLATFORM","default":"EXCHANGE PLATFORM"}}],"updates":[{"id":"cmvgfmchv00l91np0ad1kq789","started":"2026-10-20T08:39:18.210Z","status":"NOTSTARTEDYET","message":{"en":"In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.\n\n* **Time Start:** 28 **October** 2026 09:30 AM (CET)\n* **Time End:** 28 **October** 2026 10:30 AM (CET)\n* **Description:** Vault Upgrades\n* **Planned Outage Duration:** One minute\n* **Affected Services:** Transaction Processing, 3D Secure, Tokenization Service\n\nFor current system status and planned maintenances please check our status page at ","default":"In order to maintain service quality and availability for our services, it is necessary to perform required upgrade of the production Vault environment. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.\n\n* **Time Start:** 28 **October** 2026 09:30 AM (CET)\n* **Time End:** 28 **October** 2026 10:30 AM (CET)\n* **Description:** Vault Upgrades\n* **Planned Outage Duration:** One minute\n* **Affected Services:** Transaction Processing, 3D Secure, Tokenization Service\n\nFor current system status and planned maintenances please check our status page at "},"messageHtml":{"en":"$36","default":"$37"},"attachments":[]}]},{"id":"cmlamhk860566pem8h6s7nnip","name":{"en":"Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch","default":"Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch"},"start":"2026-11-16T02:00:00.000Z","resolved":null,"status":"NOTSTARTEDYET","duration":120,"impact":"UNDERMAINTENANCE","isCollapsed":true,"recurrence":null,"recurringGroupId":null,"components":[{"id":"cldydlwzy18266726mxsx4ktrb2","order":2,"name":{"en":"EXCHANGE PLATFORM","default":"EXCHANGE PLATFORM"}}],"updates":[{"id":"cmlamhk8n0568pem837ojisfm","started":"2026-11-16T02:00:00.000Z","status":"NOTSTARTEDYET","message":{"en":"Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.\n\n* **Time Start:** 16 **November** 2026 03:00 AM (CET)\n* **Time End:** 16 **November** 2026 05:00 AM (CET)\n* **Description:** Core processing system DR/PR switch\n* **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.\n* **Affected Services:** Bank processing services, transaction authorizations\n\nFor current system status and planned maintenance please check our status page at ","default":"Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.\n\n* **Time Start:** 16 **November** 2026 03:00 AM (CET)\n* **Time End:** 16 **November** 2026 05:00 AM (CET)\n* **Description:** Core processing system DR/PR switch\n* **Impact:** The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.\n* **Affected Services:** Bank processing services, transaction authorizations\n\nFor current system status and planned maintenance please check our status page at "},"messageHtml":{"en":"$38","default":"$39"},"attachments":[]}]}],"activeGenericNotices":[],"dailyGroupedNotices":[{"dayStr":"Tue Oct 20 2026","dayKey":1792454400000,"notices":[],"isLastPage":true},{"dayStr":"Mon Oct 19 2026","dayKey":1792368000000,"notices":[{"id":"cmuxuii4l00p51br05lr907cp","name":{"en":"ERSTE BANK Planned Maintenance Activities","default":"ERSTE BANK Planned Maintenance Activities"},"start":"2026-10-19T21:00:00.000Z","resolved":"2026-10-19T22:00:00.000Z","status":"COMPLETED","impact":"UNDERMAINTENANCE","updates":[{"id":"cmuxuii4x00p61br0enwbjv1h","message":{"en":"Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.\n\n* **Time Start:** 19 **October** 2026 11:00 PM (CEST)\n* **Time End:** 20 **October** 2026 06:00 AM (CEST)\n* **Description:** regular system maintenance\n* **Impact:** During the mentioned period, temporary interruptions in transaction processing may occur due to regular system maintenance and improvements.\n* **Affected Services:** 3-D Secure, vPOS terminal\n\nFor current system status and planned maintenances please check our status page at ","default":"Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.\n\n* **Time Start:** 19 **October** 2026 11:00 PM (CEST)\n* **Time End:** 20 **October** 2026 06:00 AM (CEST)\n* **Description:** regular system maintenance\n* **Impact:** During the mentioned period, temporary interruptions in transaction processing may occur due to regular system maintenance and improvements.\n* **Affected Services:** 3-D Secure, vPOS terminal\n\nFor current system status and planned maintenances please check our status page at "},"status":"NOTSTARTEDYET","notify":true,"started":"2026-10-07T08:28:35.791Z","ended":null,"duration":18031,"createdAt":"2026-10-07T08:28:35.793Z","updatedAt":"2026-10-19T21:00:00.423Z","maintenanceId":"cmuxuii4l00p51br05lr907cp","messageHtml":{"en":"

Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.

Time Start: 19 October 2026 11:00 PM (CEST)
Time End: 20 October 2026 06:00 AM (CEST)
Description: regular system maintenance
Impact: During the mentioned period, temporary interruptions in transaction processing may occur due to regular system maintenance and improvements.
Affected Services: 3-D Secure, vPOS terminal

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

","default":"

Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.

Time Start: 19 October 2026 11:00 PM (CEST)
Time End: 20 October 2026 06:00 AM (CEST)
Description: regular system maintenance
Impact: During the mentioned period, temporary interruptions in transaction processing may occur due to regular system maintenance and improvements.
Affected Services: 3-D Secure, vPOS terminal

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null},{"id":"cmvfqn1wb00gd06mql7kqkhdc","message":{"en":"Maintenance is now in progress","sr":"Održavanje je sada u toku","default":"Maintenance is now in progress"},"status":"INPROGRESS","notify":true,"started":"2026-10-19T21:00:01.000Z","ended":null,"duration":60,"createdAt":"2026-10-19T21:00:00.731Z","updatedAt":"2026-10-19T22:00:01.148Z","maintenanceId":"cmuxuii4l00p51br05lr907cp","messageHtml":{"en":"Maintenance is now in progress","sr":"Održavanje je sada u toku","default":"Maintenance is now in progress"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null},{"id":"cmvfss8pp000w07pbg1ikdd6u","message":{"en":"Maintenance has completed successfully","sr":"Održavanje je uspešno završeno","default":"Maintenance has completed successfully"},"status":"COMPLETED","notify":true,"started":"2026-10-19T22:00:00.000Z","ended":null,"duration":null,"createdAt":"2026-10-19T22:00:02.077Z","updatedAt":"2026-10-19T22:00:02.077Z","maintenanceId":"cmuxuii4l00p51br05lr907cp","messageHtml":{"en":"Maintenance has completed successfully","sr":"Održavanje je uspešno završeno","default":"Maintenance has completed successfully"},"importedFrom":null,"thirdPartyMaintenanceUpdateId":null}],"recurrence":null,"components":[{"id":"cldydlwzy18266726mxsx4ktrb2","name":{"en":"EXCHANGE PLATFORM","default":"EXCHANGE PLATFORM"},"order":2,"status":"OPERATIONAL","group":null}]}],"isLastPage":true},{"dayStr":"Sun Oct 18 2026","dayKey":1792281600000,"notices":[],"isLastPage":true},{"dayStr":"Sat Oct 17 2026","dayKey":1792195200000,"notices":[],"isLastPage":true},{"dayStr":"Fri Oct 16 2026","dayKey":1792108800000,"notices":[{"id":"cmvamucre08lv1mlk2umzgbi7","name":{"en":"Banca Intesa - Elevated errors","default":"Banca Intesa - Elevated errors"},"started":"2026-10-16T07:14:51.715Z","resolved":"2026-10-16T07:14:51.715Z","status":"RESOLVED","impact":"OPERATIONAL","updates":[{"id":"cmvamucru08lw1mlkkyhqibur","message":{"en":"We would like to inform you that on 16 October 2026, from 00:28 to 08:30 (CEST), a problem occurred during the processing of transactions on the bank's side.\n\nAfter 08:30 (CEST), transaction processing was observed to stabilize.\n\nKindly note that the issue at hand is **outside our sphere of responsibility and influence**.","default":"We would like to inform you that on 16 October 2026, from 00:28 to 08:30 (CEST), a problem occurred during the processing of transactions on the bank's side.\n\nAfter 08:30 (CEST), transaction processing was observed to stabilize.\n\nKindly note that the issue at hand is **outside our sphere of responsibility and influence**."},"status":"RESOLVED","notify":false,"started":"2026-10-16T07:14:51.715Z","ended":null,"duration":null,"createdAt":"2026-10-16T07:14:52.074Z","updatedAt":"2026-10-16T07:14:52.074Z","incidentId":"cmvamucre08lv1mlk2umzgbi7","messageHtml":{"en":"

We would like to inform you that on 16 October 2026, from 00:28 to 08:30 (CEST), a problem occurred during the processing of transactions on the bank's side.

After 08:30 (CEST), transaction processing was observed to stabilize.

Kindly note that the issue at hand is outside our sphere of responsibility and influence.

","default":"

We would like to inform you that on 16 October 2026, from 00:28 to 08:30 (CEST), a problem occurred during the processing of transactions on the bank's side.

After 08:30 (CEST), transaction processing was observed to stabilize.

Kindly note that the issue at hand is outside our sphere of responsibility and influence.

"},"thirdPartyIncidentUpdateId":null,"importedFrom":null}],"components":[{"id":"cldydlwzy18266726mxsx4ktrb2","name":{"en":"EXCHANGE PLATFORM","default":"EXCHANGE PLATFORM"},"order":2,"status":"OPERATIONAL","group":null}]}],"isLastPage":true},{"dayStr":"Thu Oct 15 2026","dayKey":1792022400000,"notices":[],"isLastPage":true},{"dayStr":"Wed Oct 14 2026","dayKey":1791936000000,"notices":[{"id":"cmumoohx001wr13nl8npkf26j","name":{"en":"ERSTE BANK Planned Maintenance Activities","default":"ERSTE BANK Planned Maintenance Activities"},"start":"2026-10-14T08:00:00.000Z","resolved":"2026-10-14T15:00:00.000Z","status":"COMPLETED","impact":"UNDERMAINTENANCE","updates":[{"id":"cmumoohxe01ws13nl1bhnfmn5","message":{"en":"Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.\n\n* **Time Start:** 14 **October** 2026 10:00 PM (CEST)\n* **Time End:** 15 **October** 2026 05:00 AM (CEST)\n* **Description:** regular system maintenance\n* **Impact:** During the works, it is possible / expected to affect the operation of the following services:\n* From 2026-10-15 00:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-15 00:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals\n* From 2026-10-14 22:00 to 2026-10-15 05:00 (outage 01:00:00 from 2026-10-14 22:00): TAC02 Management of E-Commerce terminals Management of vPOS terminals\n\nFor current system status and planned maintenances please check our status page at ","default":"Please be informed about planned system maintenance - during the period indicated below, Erste Bank will carry out regular system maintenance.\n\n* **Time Start:** 14 **October** 2026 10:00 PM (CEST)\n* **Time End:** 15 **October** 2026 05:00 AM (CEST)\n* **Description:** regular system maintenance\n* **Impact:** During the works, it is possible / expected to affect the operation of the following services:\n* From 2026-10-15 00:00 to 2026-10-15 05:00 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