AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Jun 2026

EXCHANGE Platform - Payment Processing Service Disruption
  • Resolved
    Resolved

    Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

  • Update
    Update

    Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

  • Monitoring
    Monitoring

    Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

  • Identified
    Identified

    Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

  • Monitoring
    Monitoring

    Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

  • Identified
    Identified

    Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

  • Investigating
    Investigating

    We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

OTP/UniCredit Bank - Elevated errors
  • Resolved
    Resolved

    We see that after 15:30 CEST transaction processing has stabilized.

    We are certainly waiting for additional information from our colleagues at the bank.

  • Monitoring
    Monitoring

    We notice that after 15:20 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 03/06/2026 at 14:18h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

May 2026

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just want to let you know that there has been an occasional problem processing transactions on the bank's side, on 27 May 2026, between 21:50 and 28 May 2026 at 00:08 CEST. After 00:15 CEST, we notice that transaction processing has stabilized, and the bank has been informed about the mentioned problem.

    Please note that the problem in question is outside our sphere of responsibility and influence.

Brief EXCHANGE Service Interruption
  • Resolved
    Resolved

    We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered.

    Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely.

    We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well.

    If you experience any ongoing irregularities, please contact our support team.

OTP/UniCredit Bank - Elevated errors
  • Update
    Update

    We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.

    After this period, the service is fully operational.

  • Resolved
    Resolved

    We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.

    We certainly expect additional information from colleagues from the bank.

  • Monitoring
    Monitoring

    We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Completed
    18/05/2026 at 03:00:00
    Completed
    18/05/2026 at 03:00:00
    Maintenance has completed successfully
  • In progress
    18/05/2026 at 01:00:01
    In progress
    18/05/2026 at 01:00:01
    Maintenance is now in progress
  • Planned
    18/05/2026 at 01:00:00
    Planned
    18/05/2026 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 18 May 2026 03:00 AM (CET)

    • Time End: 18 May 2026 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

Scheduled Database Maintenance
  • Completed
    18/05/2026 at 00:00:00
    Completed
    18/05/2026 at 00:00:00
    Maintenance has completed successfully
  • In progress
    16/05/2026 at 20:00:01
    In progress
    16/05/2026 at 20:00:01
    Maintenance is now in progress
  • Planned
    16/05/2026 at 20:00:00
    Planned
    16/05/2026 at 20:00:00

    During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure.

    At this time, we do not expect any customer impact or service interruption.

    However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

Apr 2026

EXCHANGE PLATFORM Scheduled Maintenance Activity: PHP Upgrades
  • Completed
    28/04/2026 at 09:00:00
    Completed
    28/04/2026 at 09:00:00
    Maintenance has completed successfully
  • In progress
    28/04/2026 at 07:30:01
    In progress
    28/04/2026 at 07:30:01
    Maintenance is now in progress
  • Planned
    28/04/2026 at 07:30:00
    Planned
    28/04/2026 at 07:30:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 April 2026 09:30 AM (CEST)

    • Time End: 28 April 2026 11:00 AM (CEST)

    • Description: Upgrade of the PHP application

    • Planned Outage Duration: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports.

    • Affected Services: Credit Card Processing, Hosted Payment Pages, Merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP/UniCredit Bank - Elevated errors
  • Resolved
    Resolved

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP/UniCredit Bank - Elevated errors
  • Resolved
    Resolved

    We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST.

  • Monitoring
    Monitoring

    We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side).

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    22/04/2026 at 05:00:00
    Completed
    22/04/2026 at 05:00:00
    Maintenance has completed successfully
  • In progress
    21/04/2026 at 21:00:01
    In progress
    21/04/2026 at 21:00:01
    Maintenance is now in progress
  • Planned
    21/04/2026 at 21:00:00
    Planned
    21/04/2026 at 21:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 21 April, 2026 11:00 PM (CEST)

    • Time End: 22 April, 2026 07:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Apr 2026 to Jun 2026

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