AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

May 2026

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
Scheduled for 17/05/2026 at 01:00:00 – 01:00:00
  • Planned
    17/05/2026 at 01:00:00
    Planned
    17/05/2026 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 17 May 2026 03:00 AM (CET)

    • Time End: 17 May 2026 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM - Service Outage
  • Resolved
    Resolved

    We would like to inform you that today, between 04:03 and 04:44 CEST, the EXCHANGE platform and services were unavailable. Our engineers were actively working on resolving the issue. After 04:50 CEST, the system stabilized and all services are functioning normally, after which our team continued with active system monitoring.

    In any case, we will perform a detailed analysis of the root cause on our side and will inform you accordingly.

EXCHANGE PLATFORM - Currently Unavailable
  • Resolved
    Resolved

    The issue causing elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services has been resolved.

    Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.

  • Update
    Update

    Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services.


    Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.

  • Update
    Update

    We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services.


    Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.

  • Monitoring
    Monitoring

    We can confirm that all Exchange platform services are slowly recovering. We continue with detailed monitoring and analysis of the reasons behind the interruption.

  • Investigating
    Investigating

    We are currently experiencing major service issues with the Exchange Platform, which is currently unavailable. We are actively investigating the situation. We will provide further updates as soon as more information becomes available.

Apr 2026

EXCHANGE PLATFORM Scheduled Maintenance Activity: PHP Upgrades
  • Completed
    28/04/2026 at 09:00:00
    Completed
    28/04/2026 at 09:00:00
    Maintenance has completed successfully
  • In progress
    28/04/2026 at 07:30:01
    In progress
    28/04/2026 at 07:30:01
    Maintenance is now in progress
  • Planned
    28/04/2026 at 07:30:00
    Planned
    28/04/2026 at 07:30:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 April 2026 09:30 AM (CEST)

    • Time End: 28 April 2026 11:00 AM (CEST)

    • Description: Upgrade of the PHP application

    • Planned Outage Duration: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports.

    • Affected Services: Credit Card Processing, Hosted Payment Pages, Merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP/UniCredit Bank - Elevated errors
  • Resolved
    Resolved

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP/UniCredit Bank - Elevated errors
  • Resolved
    Resolved

    We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST.

  • Monitoring
    Monitoring

    We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side).

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    22/04/2026 at 05:00:00
    Completed
    22/04/2026 at 05:00:00
    Maintenance has completed successfully
  • In progress
    21/04/2026 at 21:00:01
    In progress
    21/04/2026 at 21:00:01
    Maintenance is now in progress
  • Planned
    21/04/2026 at 21:00:00
    Planned
    21/04/2026 at 21:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 21 April, 2026 11:00 PM (CEST)

    • Time End: 22 April, 2026 07:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2026

Risk logic - Maintenance
Scheduled for 31/03/2026 at 22:00:00 – 22:00:00
  • In progress
    31/03/2026 at 22:00:01
    In progress
    31/03/2026 at 22:00:01
    Maintenance is now in progress
  • Planned
    31/03/2026 at 22:00:00
    Planned
    31/03/2026 at 22:00:00

    In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform.

    The start of works is 01.04.2026 at 00:00 (CEST).

    This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction.

    For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system.

    Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled.

    Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    29/03/2026 at 03:00:00
    Completed
    29/03/2026 at 03:00:00
    Maintenance has completed successfully
  • In progress
    29/03/2026 at 00:00:01
    In progress
    29/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    29/03/2026 at 00:00:00
    Planned
    29/03/2026 at 00:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 March 2026 01:00 AM (CET)

    • Time End: 29 March 2026 05:00 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26. March 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

BANCA INTESA Planned Maintenance Activities
  • Completed
    20/03/2026 at 03:00:00
    Completed
    20/03/2026 at 03:00:00
    Maintenance has completed successfully
  • In progress
    20/03/2026 at 00:00:01
    In progress
    20/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    20/03/2026 at 00:00:00
    Planned
    20/03/2026 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 20 March 2026 01:00 AM (CET)

    • Time End: 20 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    19/03/2026 at 04:00:00
    Completed
    19/03/2026 at 04:00:00
    Maintenance has completed successfully
  • In progress
    19/03/2026 at 00:00:01
    In progress
    19/03/2026 at 00:00:01
    Maintenance is now in progress
  • Planned
    19/03/2026 at 00:00:00
    Planned
    19/03/2026 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 March 2026 01:00 AM (CET)

    • Time End: 19 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2026 to May 2026

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