AllSecure System - Notice history

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OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

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Jul 2026

JUL28
EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
CompletedMaintenance1 hour
  • Completed
    28/07/2026 at 08:30:00UTC
    Completed
    28/07/2026 at 08:30:00UTC
    Maintenance has completed successfully
  • In progress
    28/07/2026 at 07:30:01UTC
    In progress
    28/07/2026 at 07:30:01UTC
    Maintenance is now in progress
  • Planned
    21/07/2026 at 07:38:37UTC
    Planned
    21/07/2026 at 07:38:37UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 July 2026 09:30 AM (CEST)

    • Time End: 28 July 2026 10:30 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, 3-D Secure Engine, Hosted Payment Pages

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
Resolved
  • Resolved
    UTC
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 22. July 2026 between 00:37 and 01:05 CEST. After 01:10 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Increased number of declined transactions - MasterCard
Resolved1 hour 43 minutes
  • Resolved
    UTC
    Resolved

    We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact.

  • Monitoring
    UTC
    Monitoring

    We notice that after 10:15 AM CEST the processing of transactions has gradually stabilized.

    We continue to carry out active monitoring.

  • Identified
    UTC
    Identified

    Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. Only Mastercard 3D Secure authentications are affected.

    We will provide further updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We identified an issue outside of our platform resulting in elevated error rates for Mastercard 3DSecure authentications beginning at 08:50 AM CEST

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. It is a a confirmed 3rd party issue.

    Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

JUL14
EXCHANGE PLATFORM Scheduled Maintenance Activity: 3D-Secure Engine Update
CompletedMaintenance1 hour
  • Completed
    14/07/2026 at 09:30:00UTC
    Completed
    14/07/2026 at 09:30:00UTC
    Maintenance has completed successfully
  • In progress
    14/07/2026 at 08:30:01UTC
    In progress
    14/07/2026 at 08:30:01UTC
    Maintenance is now in progress
  • Planned
    07/07/2026 at 07:45:01UTC
    Planned
    07/07/2026 at 07:45:01UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 14 July 2026 10:30 AM (CEST)

    • Time End: 14 July 2026 11:30 AM (CEST)

    • Description: 3D-Secure Engine Update

    • Planned Outage Duration: No service downtime is expected.

    • Affected Services: 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2026

EXCHANGE Platform - Payment Processing Service Disruption
Resolved4 hours 52 minutes
  • Resolved
    UTC
    Resolved

    Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

  • Update
    UTC
    Update

    Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

  • Monitoring
    UTC
    Monitoring

    Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

  • Identified
    UTC
    Identified

    Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

  • Monitoring
    UTC
    Monitoring

    Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

  • Identified
    UTC
    Identified

    Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

OTP/UniCredit Bank - Elevated errors
ResolvedMajor outage2 hours 3 minutes
  • Resolved
    UTC
    Resolved

    We see that after 15:30 CEST transaction processing has stabilized.

    We are certainly waiting for additional information from our colleagues at the bank.

  • Monitoring
    UTC
    Monitoring

    We notice that after 15:20 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    UTC
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    UTC
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 03/06/2026 at 14:18h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

May 2026

Banca Intesa - Elevated errors
Resolved
  • Resolved
    UTC
    Resolved

    We just want to let you know that there has been an occasional problem processing transactions on the bank's side, on 27 May 2026, between 21:50 and 28 May 2026 at 00:08 CEST. After 00:15 CEST, we notice that transaction processing has stabilized, and the bank has been informed about the mentioned problem.

    Please note that the problem in question is outside our sphere of responsibility and influence.

Brief EXCHANGE Service Interruption
Resolved
  • Resolved
    UTC
    Resolved

    We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered.

    Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely.

    We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well.

    If you experience any ongoing irregularities, please contact our support team.

OTP/UniCredit Bank - Elevated errors
Resolved2 hours 18 minutes
  • Update
    UTC
    Update

    We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.

    After this period, the service is fully operational.

  • Resolved
    UTC
    Resolved

    We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.

    We certainly expect additional information from colleagues from the bank.

  • Monitoring
    UTC
    Monitoring

    We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Investigating
    UTC
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

MAY18
Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
CompletedMaintenance2 hours
  • Completed
    18/05/2026 at 03:00:00UTC
    Completed
    18/05/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress
    18/05/2026 at 01:00:01UTC
    In progress
    18/05/2026 at 01:00:01UTC
    Maintenance is now in progress
  • Planned
    18/05/2026 at 01:00:00UTC
    Planned
    18/05/2026 at 01:00:00UTC

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 18 May 2026 03:00 AM (CET)

    • Time End: 18 May 2026 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

MAY16
Scheduled Database Maintenance
CompletedMaintenance28 hours
  • Completed
    18/05/2026 at 00:00:00UTC
    Completed
    18/05/2026 at 00:00:00UTC
    Maintenance has completed successfully
  • In progress
    16/05/2026 at 20:00:01UTC
    In progress
    16/05/2026 at 20:00:01UTC
    Maintenance is now in progress
  • Planned
    16/05/2026 at 20:00:00UTC
    Planned
    16/05/2026 at 20:00:00UTC

    During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure.

    At this time, we do not expect any customer impact or service interruption.

    However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

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