AllSecure System - Notice history

All systems operational

OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

Apr 2025

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
Scheduled for 29/04/2025 at 07:00:00 – 08:00:00 about 1 hour
  • Planned
    29/04/2025 at 07:00:00
    Planned
    29/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 April 2025 09:00 AM (CEST)

    • Time End: 29 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2025 Fall Mandates implementation
  • Completed
    11/04/2025 at 03:00:00
    Completed
    11/04/2025 at 03:00:00
    Maintenance has completed successfully
  • Update
    11/04/2025 at 01:00:01
    In progress
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • In progress
    11/04/2025 at 01:00:01
    In progress
    11/04/2025 at 01:00:01
    Maintenance is now in progress
  • Planned
    11/04/2025 at 01:00:00
    Planned
    11/04/2025 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 11 April 2025 03:00 AM (CET)

    • Time End: 11 April 2025 05:00 AM (CET)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    01/04/2025 at 08:00:00
    Completed
    01/04/2025 at 08:00:00
    Maintenance has completed successfully
  • In progress
    01/04/2025 at 07:00:01
    In progress
    01/04/2025 at 07:00:01
    Maintenance is now in progress
  • Planned
    01/04/2025 at 07:00:00
    Planned
    01/04/2025 at 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 01 April 2025 09:00 AM (CEST)

    • Time End: 01 April 2025 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2025

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem with processing transactions on the bank's side from 26/03/25 at 23:15 until 27/03/25 at 00:35 CET. After 00:40 CET, we noticed that transaction processing had stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

Hipotekarna Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem with processing transactions on the bank's side from 25/03/25 at 23:03 until 26/03/25 at 00:11 CET. After 00:15 CET, we noticed that transaction processing had stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

BANCA INTESA Planned Maintenance Activities
  • Completed
    26/03/2025 at 02:00:00
    Completed
    26/03/2025 at 02:00:00
    Maintenance has completed successfully
  • In progress
    25/03/2025 at 21:00:01
    In progress
    25/03/2025 at 21:00:01
    Maintenance is now in progress
  • Planned
    25/03/2025 at 21:00:00
    Planned
    25/03/2025 at 21:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 25 March 2025 10:00 PM (CET)

    • Time End: 26 March 2025 03:00 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Network Connectivity Upgrade
  • Completed
    25/03/2025 at 09:30:00
    Completed
    25/03/2025 at 09:30:00
    Maintenance has completed successfully
  • In progress
    25/03/2025 at 08:00:01
    In progress
    25/03/2025 at 08:00:01
    Maintenance is now in progress
  • Planned
    25/03/2025 at 08:00:00
    Planned
    25/03/2025 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 25 March 2025 09:00 AM (CET)

    • Time End: 25 March 2025 10:30 AM (CET)

    • Description: Platform Network Maintenance

    • Planned Outage Duration: There may be a brief impact on transaction processing during the upgrade process.

    • Affected Services: Transaction Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Completed
    21/03/2025 at 04:00:00
    Completed
    21/03/2025 at 04:00:00
    Maintenance has completed successfully
  • In progress
    21/03/2025 at 00:00:01
    In progress
    21/03/2025 at 00:00:01
    Maintenance is now in progress
  • Planned
    21/03/2025 at 00:00:00
    Planned
    21/03/2025 at 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 21 March 2025 01:00 AM (CET)

    • Time End: 21 March 2025 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Feb 2025

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    25/02/2025 at 09:30:00
    Completed
    25/02/2025 at 09:30:00
    Maintenance has completed successfully
  • In progress
    25/02/2025 at 08:00:01
    In progress
    25/02/2025 at 08:00:01
    Maintenance is now in progress
  • Planned
    25/02/2025 at 08:00:00
    Planned
    25/02/2025 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 25 February 2025 09:00 AM (CET)

    • Time End: 25 February 2025 10:30 AM (CET)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade (AIK and Hipotekarna Bank)
  • Completed
    18/02/2025 at 08:00:00
    Completed
    18/02/2025 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 18 February 2025 09:00 AM (CET)

    • Time End: 18 February 2025 10:00 AM (CET)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Completed
    11/02/2025 at 08:00:00
    Completed
    11/02/2025 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 11 February 2025 09:00 AM (CET)

    • Time End: 11 February 2025 10:00 AM (CET)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Transaction Processing, Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch
  • Completed
    10/02/2025 at 04:00:00
    Completed
    10/02/2025 at 04:00:00
    Maintenance has completed successfully
  • In progress
    10/02/2025 at 02:00:01
    In progress
    10/02/2025 at 02:00:01
    Maintenance is now in progress
  • Planned
    10/02/2025 at 02:00:00
    Planned
    10/02/2025 at 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on a production system. The system will be temporarily switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 10 February 2025 03:00 AM (CET)

    • Time End: 10 February 2025 05:00 AM (CET)

    • Description: Core processing system PR/DR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We see that the Banca Intesa system has started to stabilize - from the 14:40h CEST.

    Therefore, we on our system sees successfully processed transactions. It seems that the problem is solved.

    We certainly continue to monitor the flow of transactions.

  • Identified
    Identified

    An increased rate of errors was observed when processing credit card transactions through the Banca Intesa adapter. The problem started at 14:27h CEST. We informed the bank and submitted the necessary information.

    Please note that this issue is beyond our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure regular updates on resolution activities.

Feb 2025 to Apr 2025

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