Banca Intesa - Elevated errors - Incident details - ALLSECURE SYSTEM STATUS

Banca Intesa - Elevated errors

Resolved

Operational

Started 5 months ago17/02/2026Lasted about 2 hours11:00:1713:19:05UTC

Affected

EXCHANGE PLATFORM

Updates

Resolved
17/02/2026 at 13:19:05UTC
Resolved
17/02/2026 at 13:19:05UTC
We just wanted to let you know that we noticed that the problem on the bank's side has been resolved and that after 12:30 CET on February 17th, transaction processing has stabilized.
We certainly expect information from the bank about the reasons for the aforementioned problem.
Monitoring
17/02/2026 at 11:34:52UTC
Monitoring
17/02/2026 at 11:34:52UTC
We would like to inform you that we have observed that the number of unsuccessful transactions rejected by the bank has stabilized as of 12:20 CET.
We certainly expect information from the bank regarding the reasons for the mentioned issue.
Investigating
17/02/2026 at 11:00:17UTC
Investigating
17/02/2026 at 11:00:17UTC
An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 17/02/2026 at 11:18h CET. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.