AllSecure System - Hipotekarna Bank/AIK Bank - Elevated errors – Incident details

All systems operational

Hipotekarna Bank/AIK Bank - Elevated errors

Resolved
Operational
Started 14 days agoLasted 34 minutes

Affected

EXCHANGE PLATFORM

Partial outage from 1:25 PM to 2:00 PM

Updates
  • Resolved
    UTC
    Resolved

    We just wanted to let you know that we have noticed that the problem on the bank's side has been resolved and that after 15:53 CEST transaction processing has stabilized.

  • Monitoring
    UTC
    Monitoring

    We have received confirmation from the bank that they are working on resolving the issue.

  • Investigating
    UTC
    Investigating

    We have noticed an interruption in transaction processing. The issue started at 15:12 CEST and is still ongoing. Transactions are being declined on the bank’s side.

    The bank has been informed about the issue, and we will update you as soon as we have more information.

    Please keep in mind that the problem is outside our sphere of responsibility and influence.