AllSecure System - Istorija obaveštenja

We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact.

We notice that after 10:15 AM CEST the processing of transactions has gradually stabilized.

We continue to carry out active monitoring.

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. Only Mastercard 3D Secure authentications are affected.

We will provide further updates as more information becomes available.

Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

We see that after 15:30 CEST transaction processing has stabilized.

We are certainly waiting for additional information from our colleagues at the bank.

We notice that after 15:20 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

We continue to carry out active monitoring.

We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.

After this period, the service is fully operational.

We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.

We certainly expect additional information from colleagues from the bank.

We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

We continue to carry out active monitoring.