AllSecure System - Istorija obaveštenja

Svi sistemi funkcionišu

OPEN PLATFORM - Funkcioniše

EXCHANGE PLATFORM - Funkcioniše

Istorija obaveštenja

May 2026

Brief EXCHANGE Service Interruption
  • Rešeno
    Rešeno

    We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered.

    Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely.

    We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well.

    If you experience any ongoing irregularities, please contact our support team.

OTP/UniCredit Bank - Elevated errors
  • Obaveštenje
    Obaveštenje

    We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.

    After this period, the service is fully operational.

  • Rešeno
    Rešeno

    We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.

    We certainly expect additional information from colleagues from the bank.

  • Nadgledanje
    Nadgledanje

    We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Istražuje se
    Istražuje se

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Završeno
    18/05/2026 u 03:00:00
    Završeno
    18/05/2026 u 03:00:00
    Popravka je uspesno završena
  • U toku
    18/05/2026 u 01:00:01
    U toku
    18/05/2026 u 01:00:01
    Popravka je sada u toku
  • Planirano
    18/05/2026 u 01:00:00
    Planirano
    18/05/2026 u 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 18 May 2026 03:00 AM (CET)

    • Time End: 18 May 2026 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

Scheduled Database Maintenance
  • Završeno
    18/05/2026 u 00:00:00
    Završeno
    18/05/2026 u 00:00:00
    Popravka je uspesno završena
  • U toku
    16/05/2026 u 20:00:01
    U toku
    16/05/2026 u 20:00:01
    Popravka je sada u toku
  • Planirano
    16/05/2026 u 20:00:00
    Planirano
    16/05/2026 u 20:00:00

    During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure.

    At this time, we do not expect any customer impact or service interruption.

    However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

EXCHANGE PLATFORM - Service Outage
  • Rešeno
    Rešeno

    We would like to inform you that today, between 04:03 and 04:44 CEST, the EXCHANGE platform and services were unavailable. Our engineers were actively working on resolving the issue. After 04:50 CEST, the system stabilized and all services are functioning normally, after which our team continued with active system monitoring.

    In any case, we will perform a detailed analysis of the root cause on our side and will inform you accordingly.

Apr 2026

EXCHANGE PLATFORM Scheduled Maintenance Activity: PHP Upgrades
  • Završeno
    28/04/2026 u 09:00:00
    Završeno
    28/04/2026 u 09:00:00
    Popravka je uspesno završena
  • U toku
    28/04/2026 u 07:30:01
    U toku
    28/04/2026 u 07:30:01
    Popravka je sada u toku
  • Planirano
    28/04/2026 u 07:30:00
    Planirano
    28/04/2026 u 07:30:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 April 2026 09:30 AM (CEST)

    • Time End: 28 April 2026 11:00 AM (CEST)

    • Description: Upgrade of the PHP application

    • Planned Outage Duration: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports.

    • Affected Services: Credit Card Processing, Hosted Payment Pages, Merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP/UniCredit Bank - Elevated errors
  • Rešeno
    Rešeno

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP/UniCredit Bank - Elevated errors
  • Rešeno
    Rešeno

    We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST.

  • Nadgledanje
    Nadgledanje

    We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identifikovano
    Identifikovano

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Istražuje se
    Istražuje se

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP Bank - Elevated errors
  • Rešeno
    Rešeno

    We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side).

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OPEN PLATFORM Scheduled Maintenance Activity
  • Završeno
    22/04/2026 u 05:00:00
    Završeno
    22/04/2026 u 05:00:00
    Popravka je uspesno završena
  • U toku
    21/04/2026 u 21:00:01
    U toku
    21/04/2026 u 21:00:01
    Popravka je sada u toku
  • Planirano
    21/04/2026 u 21:00:00
    Planirano
    21/04/2026 u 21:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 21 April, 2026 11:00 PM (CEST)

    • Time End: 22 April, 2026 07:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2026

Risk logic - Maintenance
  • Završeno
    14/05/2026 u 22:00:00
    Završeno
    14/05/2026 u 22:00:00
    Popravka je uspesno završena
  • U toku
    31/03/2026 u 22:00:01
    U toku
    31/03/2026 u 22:00:01
    Popravka je sada u toku
  • Planirano
    31/03/2026 u 22:00:00
    Planirano
    31/03/2026 u 22:00:00

    In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform.

    The start of works is 01.04.2026 at 00:00 (CEST).

    This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction.

    For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system.

    Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled.

    Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you.

OPEN PLATFORM Scheduled Maintenance Activity
  • Završeno
    29/03/2026 u 03:00:00
    Završeno
    29/03/2026 u 03:00:00
    Popravka je uspesno završena
  • U toku
    29/03/2026 u 00:00:01
    U toku
    29/03/2026 u 00:00:01
    Popravka je sada u toku
  • Planirano
    29/03/2026 u 00:00:00
    Planirano
    29/03/2026 u 00:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 March 2026 01:00 AM (CET)

    • Time End: 29 March 2026 05:00 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
  • Rešeno
    Rešeno

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26. March 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

BANCA INTESA Planned Maintenance Activities
  • Završeno
    20/03/2026 u 03:00:00
    Završeno
    20/03/2026 u 03:00:00
    Popravka je uspesno završena
  • U toku
    20/03/2026 u 00:00:01
    U toku
    20/03/2026 u 00:00:01
    Popravka je sada u toku
  • Planirano
    20/03/2026 u 00:00:00
    Planirano
    20/03/2026 u 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 20 March 2026 01:00 AM (CET)

    • Time End: 20 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Završeno
    19/03/2026 u 04:00:00
    Završeno
    19/03/2026 u 04:00:00
    Popravka je uspesno završena
  • U toku
    19/03/2026 u 00:00:01
    U toku
    19/03/2026 u 00:00:01
    Popravka je sada u toku
  • Planirano
    19/03/2026 u 00:00:00
    Planirano
    19/03/2026 u 00:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 March 2026 01:00 AM (CET)

    • Time End: 19 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2026 do May 2026

Sledeći