AllSecure System - Increased number of declined transactions - MasterCard – Detalji prekida

Svi sistemi funkcionišu

Increased number of declined transactions - MasterCard

Rešeno
Funkcioniše
Početo 3 months agoТрајало 1 hour 43 minutes

Uticano

EXCHANGE PLATFORM

Delimičan prekid rada od 7:25 AM do 8:20 AM, Funkcioniše od 8:20 AM do 9:08 AM

Ажурирања
  • Rešeno
    UTC
    Rešeno

    We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact.

  • Nadgledanje
    UTC
    Nadgledanje

    We notice that after 10:15 AM CEST the processing of transactions has gradually stabilized.

    We continue to carry out active monitoring.

  • Identifikovano
    UTC
    Identifikovano

    Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. Only Mastercard 3D Secure authentications are affected.

    We will provide further updates as more information becomes available.

  • Istražuje se
    UTC
    Istražuje se

    We identified an issue outside of our platform resulting in elevated error rates for Mastercard 3DSecure authentications beginning at 08:50 AM CEST

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. It is a a confirmed 3rd party issue.

    Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.