AllSecure System - Istorija obaveštenja

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Istorija obaveštenja

Nov 2024

OTP Bank - Elevated errors
  • Rešeno
    Rešeno

    We just want to inform you that we noticed an increased number of declined transactions on 25/11/2024 between 12:21 h and 12:29h CET. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

    After 12:34h CET, we notice that transaction processing has stabilized.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Završeno
    25/11/2024 u 04:00:00
    Završeno
    25/11/2024 u 04:00:00
    Popravka je uspesno završena
  • U toku
    25/11/2024 u 02:00:01
    U toku
    25/11/2024 u 02:00:01
    Popravka je sada u toku
  • Planirano
    25/11/2024 u 02:00:00
    Planirano
    25/11/2024 u 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 25 November 2024 03:00 AM (CET)

    • Time End: 25 November 2024 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: System will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched-off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch
  • Završeno
    24/11/2024 u 04:00:00
    Završeno
    24/11/2024 u 04:00:00
    Popravka je uspesno završena
  • U toku
    24/11/2024 u 02:00:01
    U toku
    24/11/2024 u 02:00:01
    Popravka je sada u toku
  • Planirano
    24/11/2024 u 02:00:00
    Planirano
    24/11/2024 u 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 24 November 2024 03:00 AM (CET)

    • Time End: 24 November 2024 05:00 AM (CET)

    • Description: Core processing system PR/DR switch

    • Impact: System will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched-off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Rešeno
    Rešeno

    We just want to inform you that we noticed an increased number of declined transactions on 14/11/2024 between 18:30 h and 19:35h CET. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

    After 19:40h CET we notice that transaction processing has stabilized.

OTP Bank - Elevated errors
  • Rešeno
    Rešeno

    We have received official confirmation from the bank that the problem has been resolved.

  • Nadgledanje
    Nadgledanje

    We see that the OTP Bank system has started to stabilize - from the 14:10h CET.

    Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Identifikovano
    Identifikovano

    We received information from the bank that on their part the censors detected a communication interruption in the vPOS traffic.

    The bank is investigating the cause in more detail. As soon as we have more information about the aforementioned interruption, we will inform you.

  • Istražuje se
    Istražuje se

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP Bank. The problem appeared on 14/11/24 12:38 h CET. We informed the bank and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Oct 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: 3DS maintenance
  • Završeno
    23/10/2024 u 08:00:00
    Završeno
    23/10/2024 u 08:00:00
    Popravka je uspesno završena
  • U toku
    23/10/2024 u 07:00:01
    U toku
    23/10/2024 u 07:00:01
    Popravka je sada u toku
  • Planirano
    23/10/2024 u 07:00:00
    Planirano
    23/10/2024 u 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 23 March 2024 09:00 AM (CEST)

    • Time End: 23 March 2024 10:00 AM (CEST)

    • Description: Optimize 3DS high availability

    • Planned Outage Duration: None

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2024 Fall Mandates implementation
  • Završeno
    18/10/2024 u 03:00:00
    Završeno
    18/10/2024 u 03:00:00
    Popravka je uspesno završena
  • U toku
    18/10/2024 u 01:00:01
    U toku
    18/10/2024 u 01:00:01
    Popravka je sada u toku
  • Planirano
    18/10/2024 u 01:00:00
    Planirano
    18/10/2024 u 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 18 October 2024 03:00 AM (CEST)

    • Time End: 18 October 2024 05:00 AM (CEST)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Završeno
    17/10/2024 u 02:00:00
    Završeno
    17/10/2024 u 02:00:00
    Popravka je uspesno završena
  • U toku
    16/10/2024 u 23:00:01
    U toku
    16/10/2024 u 23:00:01
    Popravka je sada u toku
  • Planirano
    16/10/2024 u 23:00:00
    Planirano
    16/10/2024 u 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 17 October 2024 01:00 (CEST)

    • Time End: 17 October 2024 04:00 (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Završeno
    14/10/2024 u 23:00:01
    Završeno
    14/10/2024 u 23:00:01
    Popravka je sada u toku
  • Planirano
    14/10/2024 u 23:00:00
    Planirano
    14/10/2024 u 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 15 October 2024 01:00 (CEST)

    • Time End: 15 October 2024 04:00 (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, Nestpay merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Rešeno
    Rešeno

    We just want to inform you that we noticed an increased number of declined transactions on between 13:30 h and 15:00 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side).

Sep 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: Network Connectivity Upgrade
  • Završeno
    19/09/2024 u 08:30:00
    Završeno
    19/09/2024 u 08:30:00
    Maintenance has completed successfully
  • U toku
    19/09/2024 u 07:00:01
    U toku
    19/09/2024 u 07:00:01
    Maintenance is now in progress
  • Planirano
    19/09/2024 u 07:00:00
    Planirano
    19/09/2024 u 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 19 September 2024 09:00 AM (CEST)

    • Time End: 19 September 2024 10:00 AM (CEST)

    • Description: Platform Network Maintenance

    • Planned Outage Duration: There may be a brief impact on transaction processing during the upgrade process.

    • Affected Services: Transaction Processing, Web Interfaces - Dashboards, API Documentation

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

BANCA INTESA Planned Maintenance Activities
  • Završeno
    19/09/2024 u 02:00:00
    Završeno
    19/09/2024 u 02:00:00
    Maintenance has completed successfully
  • U toku
    18/09/2024 u 23:00:01
    U toku
    18/09/2024 u 23:00:01
    Maintenance is now in progress
  • Planirano
    18/09/2024 u 23:00:00
    Planirano
    18/09/2024 u 23:00:00

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 September 2024 01:00 (CEST)

    • Time End: 19 September 2024 04:00 (CEST)

    • Description: regular system maintenance

    • Impact: During the mentioned period, there may be an difficult processing of transactions.

    • Affected Services: Bank processing services, 3DSecure Server

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Help Desk Software/Ticketing System - Unscheduled Maintenance
  • Rešeno
    Rešeno

    We would like to inform you that the problem with the email server has been successfully resolved.

    We apologize for the inconvenience!

  • Obaveštenje
    Obaveštenje

    Since the issue with the email server is still being resolved, we have opened a new email address on our other server. If you have any inquiries, feel free to contact us at podrska@allsecure.eu

    Thank you for your understanding.

  • Obaveštenje
    Obaveštenje

    We are still working on resolving the issue. We kindly ask for your patience and sincerely apologize for the inconvenience.

  • Istražuje se
    Istražuje se

    We regret to inform you that due to unexpected maintenance of our mail server, we have difficulties with receiving and sending them. Also, please note that the teams are actively working on solving the problem itself.

    We will respond to your inquiries as soon as the problem is resolved. Thank you for your understanding.

Sep 2024 do Nov 2024

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