AllSecure System - Notice history

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OPEN PLATFORM - Operational

EXCHANGE PLATFORM - Operational

Notice history

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May 2026

Banca Intesa - Elevated errors
Resolved

  • We just want to let you know that there has been an occasional problem processing transactions on the bank's side, on 27 May 2026, between 21:50 and 28 May 2026 at 00:08 CEST. After 00:15 CEST, we notice that transaction processing has stabilized, and the bank has been informed about the mentioned problem.

    Please note that the problem in question is outside our sphere of responsibility and influence.

    UTC
Brief EXCHANGE Service Interruption
Resolved

  • We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered.

    Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely.

    We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well.

    If you experience any ongoing irregularities, please contact our support team.

    UTC
OTP/UniCredit Bank - Elevated errors
Resolved2 hours 18 minutes
  • UpdateUTC

    We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.

    After this period, the service is fully operational.

  • ResolvedUTC

    We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.

    We certainly expect additional information from colleagues from the bank.

  • MonitoringUTC

    We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • InvestigatingUTC

    An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

MAY18
Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
CompletedMaintenance2 hours
  • Completed18/05/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress18/05/2026 at 01:00:01UTC
    Maintenance is now in progress
  • Planned18/05/2026 at 01:00:00UTC

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on a production system. The system will be temporary switched-off for a certain period of time and therefore the connection between our systems will be temporarily inactive.

    • Time Start: 18 May 2026 03:00 AM (CET)

    • Time End: 18 May 2026 05:00 AM (CET)

    • Description: Core processing system DR/PR switch

    • Impact: The system will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched off during the maintenance.

    • Affected Services: Bank processing services, transaction authorizations

    For current system status and planned maintenance please check our status page at https://status.allsecure.xyz

MAY16
Scheduled Database Maintenance
CompletedMaintenance28 hours
  • Completed18/05/2026 at 00:00:00UTC
    Maintenance has completed successfully
  • In progress16/05/2026 at 20:00:01UTC
    Maintenance is now in progress
  • Planned16/05/2026 at 20:00:00UTC

    During the period between 2026-05-16 22:00 CEST and approximately 2026-05-18 02:00 CEST, we will be performing emergency database maintenance on our primary cluster infrastructure.

    At this time, we do not expect any customer impact or service interruption.

    However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

Apr 2026

APR28
EXCHANGE PLATFORM Scheduled Maintenance Activity: PHP Upgrades
CompletedMaintenance1 hour 30 minutes
  • Completed28/04/2026 at 09:00:00UTC
    Maintenance has completed successfully
  • In progress28/04/2026 at 07:30:01UTC
    Maintenance is now in progress
  • Planned28/04/2026 at 07:30:00UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience.

    While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

    Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 28 April 2026 09:30 AM (CEST)

    • Time End: 28 April 2026 11:00 AM (CEST)

    • Description: Upgrade of the PHP application

    • Planned Outage Duration: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports.

    • Affected Services: Credit Card Processing, Hosted Payment Pages, Merchant portal

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP/UniCredit Bank - Elevated errors
Resolved

  • An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 04/27/2026. from 22:00 to 22:30 CEST. We informed the bank and provided the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

    UTC
OTP/UniCredit Bank - Elevated errors
Resolved44 minutes
  • ResolvedUTC

    We would like to inform you that we have received confirmation from the bank that the problem has been resolved from their side and that normal traffic has been restored after 16:20 CEST.

  • MonitoringUTC

    We notice that after 16:19h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • IdentifiedUTC

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • InvestigatingUTC

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 22/04/2026 at 15:31h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

OTP Bank - Elevated errors
Resolved

  • We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side).

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

    UTC
APR21
OPEN PLATFORM Scheduled Maintenance Activity
CompletedMaintenance8 hours
  • Completed22/04/2026 at 05:00:00UTC
    Maintenance has completed successfully
  • In progress21/04/2026 at 21:00:01UTC
    Maintenance is now in progress
  • Planned21/04/2026 at 21:00:00UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 21 April, 2026 11:00 PM (CEST)

    • Time End: 22 April, 2026 07:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: Customers may see a momentary connection drop at 2 separate points during the window. Customer traffic could be interrupted for a few seconds.

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mar 2026

MAR31
Risk logic - Maintenance
CompletedMaintenance1056 hours
  • Completed14/05/2026 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress31/03/2026 at 22:00:01UTC
    Maintenance is now in progress
  • Planned31/03/2026 at 22:00:00UTC

    In the coming period, we plan to improve the logic according to which AllSecure risk tools function on the Exchange platform.

    The start of works is 01.04.2026 at 00:00 (CEST).

    This intervention is necessary due to the introduction of new rules and payment methods, as well as changes in the way transactions are initiated and executed. Modern payment infrastructure is increasingly moving from an environment where transactions are initiated by users to an environment where various automated systems and AI agents participate in the purchase process. This opens up additional security challenges, especially in the context of validating the intent behind the transaction.

    For this reason, we are improving the existing risk mechanisms in order to ensure the long-term security and reliability of the system.

    Traders who do not currently use risk tools will not experience any changes in their daily transaction processing. For merchants who regularly use these tools, our team has prepared a plan to ensure that the impact of these changes is minimal and controlled.

    Regardless of whether you already use our risk tools, upon completion of the system upgrade, we will contact you with information about new and improved functionalities that may be of interest to you.

MAR29
OPEN PLATFORM Scheduled Maintenance Activity
CompletedMaintenance3 hours
  • Completed29/03/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress29/03/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned29/03/2026 at 00:00:00UTC

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 29 March 2026 01:00 AM (CET)

    • Time End: 29 March 2026 05:00 AM (CET)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Banca Intesa - Elevated errors
Resolved

  • We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 26. March 2026 between 22:09 and 22:29 CET. After 22:40 CET, we notice that transaction processing has stabilized, the bank was informed about the mentioned problem.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

    UTC
MAR20
BANCA INTESA Planned Maintenance Activities
CompletedMaintenance3 hours
  • Completed20/03/2026 at 03:00:00UTC
    Maintenance has completed successfully
  • In progress20/03/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned20/03/2026 at 00:00:00UTC

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 20 March 2026 01:00 AM (CET)

    • Time End: 20 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

MAR19
BANCA INTESA Planned Maintenance Activities
CompletedMaintenance4 hours
  • Completed19/03/2026 at 04:00:00UTC
    Maintenance has completed successfully
  • In progress19/03/2026 at 00:00:01UTC
    Maintenance is now in progress
  • Planned19/03/2026 at 00:00:00UTC

    Please be informed about planned system maintenance - during the period indicated below, Banca Intesa will carry out regular system maintenance.

    • Time Start: 19 March 2026 01:00 AM (CET)

    • Time End: 19 March 2026 05:00 AM (CET)

    • Description: regular system maintenance

    • Impact: In the mentioned period, there will be an interruption in the execution of e-commerce transactions due to regular maintenance and improvement of the system.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

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