AllSecure System - Istorija obaveštenja

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EXCHANGE PLATFORM - Funkcioniše

Istorija obaveštenja

Jul 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Završeno
    17/07/2024 u 08:00:00
    Završeno
    17/07/2024 u 08:00:00
    Maintenance has completed successfully
  • U toku
    17/07/2024 u 07:00:01
    U toku
    17/07/2024 u 07:00:01
    Maintenance is now in progress
  • Planirano
    17/07/2024 u 07:00:00
    Planirano
    17/07/2024 u 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 July 2024 09:00 AM (CEST)

    • Time End: 17 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Software Upgrade
  • Završeno
    10/07/2024 u 08:00:00
    Završeno
    10/07/2024 u 08:00:00
    Maintenance has completed successfully
  • U toku
    10/07/2024 u 07:00:01
    U toku
    10/07/2024 u 07:00:01
    Maintenance is now in progress
  • Planirano
    10/07/2024 u 07:00:00
    Planirano
    10/07/2024 u 07:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 10 July 2024 09:00 AM (CEST)

    • Time End: 10 July 2024 10:00 AM (CEST)

    • Description: Platform Software Upgrade

    • Planned Outage Duration: Transaction processing might be affected for a couple of minutes in case of an error.

    • Affected Services: Credit card Processing, 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Jun 2024

Open Platform Performance Alert
  • Rešeno
    Rešeno

    After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

  • Nadgledanje
    Nadgledanje

    We notice that the system has started to stabilize since 15:00h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

  • Istražuje se
    Obaveštenje

    We apologise for the continued interruption to your service and would like to assure you that we are doing everything we can to restore services to normal without further delay. The issue, as mentioned earlier appears to lie with an issue upstream with a 3rd Party Tier 1 ISP, and our own ISP providers are working with the vendor to troubleshoot the issue. The issue seems to primarily affect Mastercard traffic but we do also see a small percentage of affected VISA traffic. From a shopper perspective, 3DS verifications are the main cause of failures as the 3DS check does not get completed and times out. A high percentage of shoppers retry their 3DS check several times, eventually leading to success.

  • Istražuje se
    Obaveštenje

    Ours attempts to move traffic to the alternate data center have not solved the issue. The issue is visible from both our datacenters using different network providers. We have heard back from our ISP providers and they reported there is a suspected issue with Tier 1 ISP that is being utilized during the transaction flow. Ours ISP providers are reaching out to gather further information on that issue and ascertain whether that could be the route cause of this issue.

  • Istražuje se
    Obaveštenje

    As we await insights from the ISP and the acquirer, our strategy involves a methodical assessment of impact and migration of the affected VPNs from the Primary environment to the alternate site. This move is aimed at evaluating the possibility of mitigating the impact through this transition.

  • Istražuje se
    Obaveštenje

    Our technical teams are actively working to resolve the issue, with engineers meticulously analyzing VPN logs to pinpoint the underlying cause. Concurrently, we are conducting a thorough internal review, and our ISP partners are also examining potential sources of the problem from their end.

  • Istražuje se
    Istražuje se

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.

May 2024

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: DR->PR switch
  • Završeno
    13/05/2024 u 03:00:00
    Završeno
    13/05/2024 u 03:00:00
    Maintenance has completed successfully
  • U toku
    13/05/2024 u 01:00:01
    U toku
    13/05/2024 u 01:00:01
    Maintenance is now in progress
  • Planirano
    13/05/2024 u 01:00:00
    Planirano
    13/05/2024 u 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform DR->PR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 13 May 2024 03:00 AM (CEST)

    • Time End: 13 May 2024 05:00 AM (CEST)

    • Description: Core processing system DR/PR switch

    • Impact: System will be inactive app. 30-60 minutes on both events. Connections between our systems will be switched-off during the maintenance.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

May 2024 do Jul 2024

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