All systems operational

OPEN PLATFORM

Operational

EXCHANGE PLATFORM

Operational

Notice history

Apr 2024

OPEN PLATFORM Scheduled Maintenance Activity
Scheduled for 17/04/2024 at 04:00:00 – 06:00:00 about 2 hours
  • Planned
    17/04/2024 at 04:00:00
    Planned
    17/04/2024 at 04:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 17 April 2024 06:00 AM (CEST)

    • Time End: 17 April 2024 08:00 AM (CEST)

    • Description: Our engineers will be performing a scheduled maintenance of the system.

    • Impact: There may be a temporary interruption in transaction processing during maintenance.

    • Affected Services: Credit card Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank - Elevated errors (communication problems on the bank's side)
  • Resolved
    Resolved

    We received information from the bank that the problem has been solved. We note that transaction processing after 14:50 CEST has stabilized and transactions are being processed properly.

  • Identified
    Identified

    We have just received information from the bank that there is currently a problem with the VISA and MasterCard interface, which has caused an increased number of rejected transactions.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapters of Hipotekarna banka and AIK Banka. The problem appeared at 14:00 CEST and is still ongoing. We informed the banks and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: 2024 Fall Mandates implementation
  • Completed
    12/04/2024 at 03:00:00
    Completed
    12/04/2024 at 03:00:00
    Maintenance has completed successfully
  • In progress
    12/04/2024 at 01:00:01
    In progress
    12/04/2024 at 01:00:01
    Maintenance is now in progress
  • Planned
    12/04/2024 at 01:00:00
    Planned
    12/04/2024 at 01:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system. During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    • Time Start: 12 April 2024 03:00 AM (CET)

    • Time End: 12 April 2024 05:00 AM (CET)

    • Description: Banks acquiring processing host will perform upgrade of firewall cluster to new version.

    • Impact: System shutdown, H2H connections switched-off

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM - Potential Routing & Risk Check degradation
  • Resolved
    Resolved

    Between 11:45h CEST and 13:54 CEST, we encountered a service degradation that potentially affects risk checks and transaction routing capabilities. Our investigation into the matter concluded that there was no tangible impact on customers. However, it is still highly unlikely that individual transactions may have been affected.

    If you notice any discrepancies in this regard, please contact us.

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We still haven't received official confirmation from the bank that the problem has been resolved. However, we note that transaction processing has stabilized and transactions are being processed properly.

  • Monitoring
    Update

    We would like to inform you that we have not yet received confirmation from the bank that the mentioned problem has been resolved.

    We also note that the mentioned problem occurs from time to time, so some users still have problems with authentication on the 3DSecure page of their bank.

    We just want to note once again that this issue is beyond our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure regular updates on resolution activities.

  • Monitoring
    Monitoring

    We notice that the system has started to stabilize since 15:35h CEST. Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Identified
    Identified

    We have just received information from the bank that there is currently a degradation in the delivery of OTP (one-time password) by Telekom Serbia (MTS). And for this reason, users are not able to authenticate themselves on the 3DS page of their bank.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions via the OTP bank adapter. The first problem appeared on 02-04-2024 from 21:00h to 22:20h CEST, after that transaction processing stabilized. However, on 03-04-2024 after 05:50 CEST the identical problem happened again. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem for its part.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Mar 2024

EXCHANGE PLATFORM Scheduled Maintenance Activity: 3DS maintenance
  • Completed
    26/03/2024 at 10:00:00
    Completed
    26/03/2024 at 10:00:00
    Maintenance has completed successfully
  • In progress
    26/03/2024 at 08:00:01
    In progress
    26/03/2024 at 08:00:01
    Maintenance is now in progress
  • Planned
    26/03/2024 at 08:00:00
    Planned
    26/03/2024 at 08:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 26 March 2024 09:00 AM (CET)

    • Time End: 26 March 2024 11:00 AM (CET)

    • Description: Optimize 3DS high availability

    • Planned Outage Duration: None

    • Affected Services: 3D-Secure Engine

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank and AIK Bank Planned Maintenance Activities: PR->DR switch
  • Completed
    24/03/2024 at 04:00:00
    Completed
    24/03/2024 at 04:00:00
    Maintenance has completed successfully
  • In progress
    24/03/2024 at 02:00:01
    In progress
    24/03/2024 at 02:00:01
    Maintenance is now in progress
  • Planned
    24/03/2024 at 02:00:00
    Planned
    24/03/2024 at 02:00:00

    Please be informed about planned system maintenance - Hipotekarna Bank and AIK bank processor engineers will perform PR->DR switch on production system. System will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

    ·         Time Start: 24 March 2024 03:00 AM CET

    ·         Time End: 24 March 2024 05:00 AM CET

    ·         Description: Core processing system PR/DR switch

    ·         Impact: System will be inactive app. 30-60 minutes. Connections between our systems will be switched-off during the maintenance.

    ·         Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 14. March 2024 between 22:21 and 22:28 CET. We informed the bank and forwarded the details to them.

    After 22:30 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OPEN PLATFORM Scheduled Maintenance Activity
  • Completed
    10/03/2024 at 10:30:00
    Completed
    10/03/2024 at 10:30:00
    Maintenance has completed successfully
  • In progress
    10/03/2024 at 05:30:01
    In progress
    10/03/2024 at 05:30:01
    Maintenance is now in progress
  • Planned
    10/03/2024 at 05:30:00
    Planned
    10/03/2024 at 05:30:00

    In order to maintain the quality of service and the availability of our services, it is necessary to carry out the necessary maintenance of our gateway. We try to keep the impact of the service as small as possible and apologize for the inconvenience caused. Please do not hesitate to contact customer support if you have any questions.

    • Start Date/Time: 10 March 2024 06:30 AM (CET)

    • End Date/Time: 10 March 2024 11:30 AM (CET)

    • Description: Firewall Migration

    • Impact: Brief and sporadic interruptions are possible for the first sixty minutes of the five-hour maintenance window, connectivity will be interrupted while traffic is moved to new network devices

    • Affected Services: Creditcard Transactions / Gateway

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Hipotekarna Bank Planned Maintenance
  • Completed
    10/03/2024 at 11:00:00
    Completed
    10/03/2024 at 11:00:00
    Maintenance has completed successfully
  • In progress
    09/03/2024 at 18:00:01
    In progress
    09/03/2024 at 18:00:01
    Maintenance is now in progress
  • Planned
    09/03/2024 at 18:00:00
    Planned
    09/03/2024 at 18:00:00

    We are informing you about the planned maintenance of Hipotekarna Banka, which will be moving the data center, which may lead to sporadic interruptions. The mentioned maintenance starts on 09/03/2024 at 07:00 PM CET and will last until the morning of 10/03/2024.

    Please note that this issue is beyond our sphere of responsibility and influence. We will notify you if there are any changes.

Feb 2024

Banca Intesa - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem in the processing of transactions on the bank's side, on 28. February 2024 between 07:28 and 07:33 CET. We informed the bank and forwarded the details to them.

    After 07:35 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

EXCHANGE PLATFORM Planned Maintenance - Incident
  • Resolved
    Resolved

    In the course of the announced planned maintenance (https://status.allsecure.xyz/clserhku529177bnog721o0djq), in addition to the expected interruption in transaction processing, there were two more minor interruptions. The mentioned interruptions occurred during the announced maintenance in the period from 06:50h CET to 07:10h CET and in the period from 07:45h CET to 08:05h CET.

    We were running into issues after the planned maintenance downtime. An already pre prepared back out procedure was executed, to resume normal operation.

    After 08:15h CET we notice that transaction processing has stabilized.

EXCHANGE PLATFORM Scheduled Maintenance Activity: Platform Maintenance
  • Completed
    27/02/2024 at 07:00:00
    Completed
    27/02/2024 at 07:00:00
    Maintenance has completed successfully
  • In progress
    27/02/2024 at 05:00:01
    In progress
    27/02/2024 at 05:00:01
    Maintenance is now in progress
  • Planned
    27/02/2024 at 05:00:00
    Planned
    27/02/2024 at 05:00:00

    In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

    • Time Start: 27 February 2024 06:00 CET

    • Time End: 27 February 2024 08:00 CET

    • Description: Platform Planned Maintenance

    • Planned Outage Duration: We may experience minor degradation of all Postbacks, Dashboards, and Post Processing will be temporarily paused, during this maintenance window. As stated above, from approximately 06:20 CET to 06:40 CET, we will undergo complete maintenance for APIs and Merchant web interfaces.

    • Affected Services: Transaction Processing / Credit card Processing / 3D-Secure Engine / Post Processing / Hosted Payment Pages / BI Data Source / Merchant web interfaces

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

OTP Bank - Elevated errors
  • Resolved
    Resolved

    We just want to inform you that there was a problem processing transactions on the bank's side, on February 20, 2024 between 22:02 CET and 22:44 CET. We informed the bank and forwarded them the details. Also, according to our analysis, we noticed that the problem was only with MC cards, while other transactions with other cards were properly processed.

    After 22:50 CET we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.

OTP BANK Planned Maintenance Activities
  • Completed
    17/02/2024 at 23:40:00
    Completed
    17/02/2024 at 23:40:00
    Maintenance has completed successfully
  • In progress
    17/02/2024 at 23:10:01
    In progress
    17/02/2024 at 23:10:01
    Maintenance is now in progress
  • Planned
    17/02/2024 at 23:10:00
    Planned
    17/02/2024 at 23:10:00

    Please be informed about planned system maintenance - during the period indicated below, OTP Bank will carry out regular system maintenance.

    • Time Start: 18 February 2024 00:10 AM (CET)

    • Time End: 18 February 2024 00:40 AM (CET)

    • Description: regular system maintenance

    • Impact: During the mentioned period, the bank system will not be available for about 30 minutes. The interruption will relate to the processing of transactions.

    • Affected Services: Bank processing services

    For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Feb 2024 to Apr 2024