EXCHANGE Platform - Payment Processing Service Disruption
Affected
Major outage from 9:43 AM to 12:45 PM, Partial outage from 12:45 PM to 1:57 PM, Operational from 1:57 PM to 2:35 PM
- Resolved · UTC
Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.
- Update · UTC
Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.
- Monitoring · UTC
Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.
- Identified · UTC
Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.
- Monitoring · UTC
Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.
- Identified · UTC
Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.
- Investigating · UTC
We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.