OTP/UniCredit Bank - Elevated errors
Affected
Operational from 7:47 AM to 10:05 AM
- Update · UTC
We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.
After this period, the service is fully operational.
- Resolved · UTC
We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.
We certainly expect additional information from colleagues from the bank.
- Monitoring · UTC
We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.
We continue to carry out active monitoring.
- Investigating · UTC
An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.
Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.