AllSecure System - OTP Bank - Elevated errors – Incident details

All systems operational

OTP Bank - Elevated errors

Resolved
Operational
Started 14 days agoLasted less than a minute

Affected

EXCHANGE PLATFORM

Operational from 7:25 AM to 7:25 AM

Updates
  • Resolved
    Resolved

    We just want to inform you that we noticed an increased number of declined transactions on between 18:55 h and 19:52 h CEST. The mentioned transactions were rejected by the bank, from some previous experience the mentioned problem arises with problems in the operation of VPOS (on the bank's side). After 19:55 CEST we notice that transaction processing has stabilized.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.