AllSecure System - OTP - Elevated errors – Incident details

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OTP - Elevated errors

ResolvedPartial outage2 hours 3 minutes

Affected

EXCHANGE PLATFORM

Partial outage from 9:04 AM to 11:08 AM

  • ResolvedUTC

    We see that after 11:50 CET transaction processing has stabilized.

    We are certainly waiting for additional information from our colleagues at the bank.

  • InvestigatingUTC

    An increased rate of errors was observed when processing transactions initiated with cards issued by OTP Bank.

    We see that the problem occurred on November 9, 2026, at 08:45 (CET), the transactions were rejected by the bank.

    The bank has been notified of the above issue and will let you know as soon as we have more information.

    Please keep in mind that this problem is beyond our competence and ability to influence.