AllSecure System - OTP/UniCredit Bank - Elevated errors – Incident details

All systems operational

OTP/UniCredit Bank - Elevated errors

Resolved
Major outage
Started about 2 months agoLasted about 2 hours

Affected

EXCHANGE PLATFORM

Degraded performance from 12:39 PM to 12:42 PM, Operational from 12:42 PM to 1:20 PM, Degraded performance from 1:20 PM to 1:21 PM, Operational from 1:21 PM to 2:42 PM

Updates
  • Resolved
    UTC
    Resolved

    We see that after 15:30 CEST transaction processing has stabilized.

    We are certainly waiting for additional information from our colleagues at the bank.

  • Monitoring
    UTC
    Monitoring

    We notice that after 15:20 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    UTC
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    UTC
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP/UniCredit Bank. The problem appeared on 03/06/2026 at 14:18h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.