AllSecure System - OTP Bank - Elevated errors – Detalji prekida

Svi sistemi funkcionišu

OTP Bank - Elevated errors

Rešeno
Funkcioniše
Početo about 1 month agoТрајало about 2 hours

Uticano

EXCHANGE PLATFORM

Funkcioniše undefined 12:14 PM do 1:58 PM

Ажурирања
  • Rešeno
    Rešeno

    We have received official confirmation from the bank that the problem has been resolved.

  • Nadgledanje
    Nadgledanje

    We see that the OTP Bank system has started to stabilize - from the 14:10h CET.

    Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

  • Identifikovano
    Identifikovano

    We received information from the bank that on their part the censors detected a communication interruption in the vPOS traffic.

    The bank is investigating the cause in more detail. As soon as we have more information about the aforementioned interruption, we will inform you.

  • Istražuje se
    Istražuje se

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP Bank. The problem appeared on 14/11/24 12:38 h CET. We informed the bank and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.