AllSecure System - Elevated Decline Rate - Dina card transactions – Incident details

All systems operational

Elevated Decline Rate - Dina card transactions

Resolved

Affected

EXCHANGE PLATFORM

Operational from 7:46 AM to 7:46 AM

  • ResolvedUTC

    An increased rate of errors was observed when processing Dina card transactions.

    We see that the problem occurred several times during the night, and that the last increased number was observed from 06:00 to 08:00 (CEST), the transactions were rejected on the bank's side.

    After 08:00 we see that the situation has stabilized and transactions have started to be successfully processed.

    The bank has been informed about the above problem, and we will inform you as soon as we have more information.

    Please keep in mind that this problem is beyond our competence and ability to influence.