AllSecure System - EXCHANGE Platform - Payment Processing Service Disruption – Incident details

Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.