AllSecure System - OTP Bank - Elevated errors – Incident details

All systems operational

OTP Bank - Elevated errors

Resolved
Operational
Started 2 days agoLasted less than a minute

Affected

EXCHANGE PLATFORM

Operational from 7:54 AM to 7:54 AM

Updates
  • Resolved
    Resolved

    We would like to inform you that we noticed an increased number of declined transactions on April 21, in the period from 18:00 to 19:10 CEST. These transactions were declined by the bank. We received information that they experienced issues with the operation of their vPOS terminal (on the bank’s side).

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.