AllSecure System - EXCHANGE PLATFORM - Elevated errors – Incident details

All systems operational

EXCHANGE PLATFORM - Elevated errors

Resolved
Operational
Started 13 days agoLasted 18 minutes

Affected

EXCHANGE PLATFORM

Operational from 10:45 AM to 11:03 AM

Updates
  • Resolved
    Resolved

    We see on the system that transaction processing stabilized after 11:50 CET. The problem seems to be solved. We certainly continue to monitor the flow of transactions.

  • Investigating
    Investigating

    We want to inform you that an increased error rate has been observed when processing transactions. We have noticed that the problem mostly occurs with transactions with Dina cards. The problem occurred as of 11:10 CET.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.