All systems are operational

Past Incidents

Wed 25.01.2023.

EXCHANGE PLATFORM - Scheduled Maintenance - Deployment Infrastructure Migration, scheduled 1 week ago

In accordance with changes to our release structure, our engineers will perform a migration of the Production Deployment Infrastructure. We are trying to keep service impact as low as possible and apologize for any resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

  • Time Start: 25 January 2023 13:00 (CET)
  • Time End: 25 January 2023 14:30 (CET)
  • Scope: Deployment Infrastructure Migration
  • Expected Impact: Engineering teams have performed extensive testing in our Sandbox environment. The Gateway may experience some degradation while the migration is performed. In case unforeseen issues arise, a recovery process has been prepared to keep impact to a minimum.
  • Affected Services: Transaction Processing, Credit Card Processing, Web Interfaces

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Thu 19.01.2023.

No incidents reported

Wed 18.01.2023.

No incidents reported

Tue 17.01.2023.

BANCA INTESA - Scheduled Maintenance, scheduled 2 weeks ago

We inform you that during the period indicated below, Banca Intesa will carry out regular system maintenance. During the mentioned period, there may be an difficult processing of transactions. Please do not hesitate to contact customer support if you have any questions.

  • Time Start: 17 January 2023 01:00 (CET)
  • Time End: 17 January 2023 05:00 (CET)
  • Affected Services: Creditcard Transactions with Banca Intesa

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Mastercard 3DS Partial Outage

We identified an issue outside of our platform resulting in elevated error rates for Mastercard 3D Secure authentications beginning at 14:11 CET

Customers may be currently receiving errors for MasterCard 3D Secure transactions as some intermittent latency has been detected processing Consumer Authentication with the MasterCard Directory Server.

Kindly note that the issue at hand is outside our sphere of responsibility and influence. It is a a confirmed 3rd party issue.

Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.

Update 16:30 CET: Our team continues to observe a stable error rate. We consider this third party incident resolved.

Update 16:04 CET: We have observed a significant decline in time-outs and customers should no longer be experiencing issues with the MasterCard Directory server.

Update 15:35 CET: MasterCard have been engaged to resolve the issue as soon as possible and further updates will be provided as soon as they are available.

Mon 16.01.2023.

No incidents reported

Sun 15.01.2023.

No incidents reported

Sat 14.01.2023.

No incidents reported

Fri 13.01.2023.

No incidents reported