All systems are operational
Scheduled Maintenance
BANCA INTESA - Scheduled Maintenance

We inform you that during the period indicated below, Banca Intesa will carry out regular system maintenance. During the mentioned period, the processing of transactions may be difficult. Please do not hesitate to contact customer support if you have any questions.

  • Time Start: 04 October 2022 00:10 (CET)
  • Time End: 04 October 2022 05:00 (CET)
  • Affected Services: Creditcard Transactions with Banca Intesa

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

EXCHANGE PLATFORM - Hipotekarna Bank and AIK Bank - 2022 Fall Mandates implementation

Please be informed that on Friday, 14th October 2022. in between 03:00 AM – 05:00 AM, Hipotekarna Bank and AIK bank processor engineers will perform VISA/MC Fall Mandates implementation on production system.

During the mandates implementation, system will be temporary switched-off for certain period of time and therefore connection between our systems will be temporary inactive.

  • Time Start: 14 October 2022 03:00 AM (CET)
  • Time End: 14 October 2022 05:00 AM (CET)
  • Effect: System shutdown, H2H connections switched-off

For current system status and planned maintenances please check our status page at https://status.allsecure.xyz

Past Incidents

Thu 15.09.2022.

OPEN PLATFORM - Scheduled Maintenance, scheduled 2 weeks ago

In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our system. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

  • Start Date/Time: September 15, 2022 06:00 AM (CET)
  • End Date/Time: September 15, 2022 08:00 AM (CET)
  • Description: Our engineers will be performing an urgent upgrade to firewalls in our London data center.
  • Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our Limerick data center will be unaffected by this activity.
  • Affected Services: OPEN Gateway - Production Environment

If you have any questions regarding this event, please contact us via our helpdesk

Mon 12.09.2022.

OPEN PLATFORM - Scheduled Maintenance, scheduled 2 weeks ago

In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our system. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

  • Start Date/Time: September 12, 2022 06:30 AM (CET)
  • End Date/Time: September 12, 2022 08:30 AM (CET)
  • Description: Our engineers will be performing an urgent upgrade to firewalls in our London data center.
  • Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our Limerick data center will be unaffected by this activity.
  • Affected Services: OPEN Gateway - Production Environment

If you have any questions regarding this event, please contact us via our helpdesk

Sun 11.09.2022.

No incidents reported

Sat 10.09.2022.

No incidents reported

Fri 09.09.2022.

No incidents reported

Thu 08.09.2022.

EXCHANGE Gateway EXCHANGE PLATFORM - Elevated error rate for Creditcard transactions

We are currently investigating an elevated error rate for Vault transactions.

Update 08/09/2022 20:03:00 CET: We confirm at this point that the spike in transaction failures has been resolved. Impact began at 19:19 CET and ended at 19:35 CET. Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

Update 08/09/2022 19.45:00 CET: Our team has implemented a fix and our services have recovered. We will continue to monitor the results.

Wed 07.09.2022.

No incidents reported

Tue 06.09.2022.

No incidents reported

Mon 05.09.2022.

No incidents reported