We still haven't received official confirmation from the bank that the problem has been resolved. However, we note that transaction processing has stabilized and transactions are being processed properly.

We would like to inform you that we have not yet received confirmation from the bank that the mentioned problem has been resolved.

We also note that the mentioned problem occurs from time to time, so some users still have problems with authentication on the 3DSecure page of their bank.

We just want to note once again that this issue is beyond our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure regular updates on resolution activities.

We notice that the system has started to stabilize since 15:35h CEST. Therefore, we on the our system see successfully processed transactions. It seems that the problem is solved. We certainly continue to monitor the flow of transactions.

We have just received information from the bank that there is currently a degradation in the delivery of OTP (one-time password) by Telekom Serbia (MTS). And for this reason, users are not able to authenticate themselves on the 3DS page of their bank.