Mon 25.07.2022.

EXCHANGE Gateway Exchange Platform - 3DS & Vault timeouts

We confirm that we had an issue with 3DS timeouts between 13:01 CET and 13:17 CET. This issue impacted only 3DS Challenged transactions of a small subset of clients. All other 3DS transaction processing was not impacted. This issue has been resolved by now and 3DS processing has returned to normal.

The Vault timeouts occurred sporadically between 12:59 CET and 13:59 CET. Only some clients and transactions were affected and the vast majority of Vault processing was performed successfully. This issue has been resolved by now and 3DS processing has returned to normal.