OTP/UniCredit Bank - Elevated errors - Incident details - ALLSECURE SYSTEM STATUS

OTP/UniCredit Bank - Elevated errors

Resolved

Operational

Started 6 days agoLasted about 2 hours

Affected

EXCHANGE PLATFORM

Updates

Update
19/05/2026 at 10:17:10
Update
19/05/2026 at 10:17:10
We received a reply from colleagues from the bank that the problem on the side of the bank (VPOS) has been resolved.
After this period, the service is fully operational.
Resolved
19/05/2026 at 10:05:48
Resolved
19/05/2026 at 10:05:48
We note that the problem is stabilized and that there were no additional examples. We can consider the problem solved.
We certainly expect additional information from colleagues from the bank.
Monitoring
19/05/2026 at 08:17:27
Monitoring
19/05/2026 at 08:17:27
We notice that after 10:12h CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.
We continue to carry out active monitoring.
Investigating
19/05/2026 at 07:47:08
Investigating
19/05/2026 at 07:47:08
An increased rate of errors was observed when processing credit card transactions through the OTP/UniCredit bank adapter. The problem appeared on 19. 05. 2026. from 09:29 CEST. and it continues We informed the bank and provided the necessary information.
Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.