AllSecure System - Banca Intesa - Elevated errors – Incident details

OPEN PLATFORM under maintenance

Banca Intesa - Elevated errors

Monitoring
Operational
Started about 2 hours ago

Affected

EXCHANGE PLATFORM

Partial outage from 10:28 AM to 10:46 AM, Degraded performance from 10:46 AM to 11:38 AM, Operational from 11:38 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We notice that after 13:10 CEST the processing of transactions has gradually stabilized, we are certainly still waiting for confirmation from the bank that the said problem has been resolved.

    We continue to carry out active monitoring.

  • Identified
    Identified

    We would like to inform you that we have received confirmation from the bank that the problem is on their side and that they are currently working on solving the problem.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of Banca Intesa. The problem appeared on 16/04/2026 at 11:00h CEST. We informed the bank and submitted the necessary information. The bank is currently investigating the mentioned problem from its side.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.