AllSecure System - Open Platform Performance Alert – Incident details

OPEN PLATFORM experiencing major outage

Open Platform Performance Alert

Investigating
Major outage
Started about 10 hours ago

Affected

OPEN PLATFORM

Major outage from 11:00 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.