AllSecure System - Open Platform Performance Alert – Incident details

All systems operational

Open Platform Performance Alert

Resolved
Operational
Started 11 months agoLasted about 22 hours

Affected

OPEN PLATFORM

Major outage from 11:00 AM to 6:08 AM, Operational from 6:08 AM to 8:53 AM

Updates
  • Resolved
    UTC
    Resolved

    After monitoring the transactions from our side, we notice that the transactions are properly processed and that the problem has been solved.

  • Monitoring
    UTC
    Monitoring

    We notice that the system has started to stabilize since 03:10h CEST. Therefore, we on the our system see successfully processed transactions. We certainly continue to monitor the flow of transactions.

  • Investigating
    UTC
    Investigating

    We're currently experiencing a technical issue that's impacting our ability to process a subset of transactions through the Open Payments Gateway. Our initial investigation suggests there may be a problem with our internet service provider. We're in close communication with them to resolve the issue as quickly as possible.