AllSecure System - OTP Bank - Elevated errors – Incident details

All systems operational

OTP Bank - Elevated errors

Resolved
Operational
Started 18 days agoLasted less than a minute

Affected

EXCHANGE PLATFORM

Operational from 2:55 PM to 2:55 PM

Updates
  • Resolved
    Resolved

    We just want to let you know that we have noticed an increased number of declined transactions in the last 3 hours. The mentioned transactions were rejected by the bank, but from previous experience, the mentioned problem arises due to problems in the operation of the VPOS terminal (on the bank's side). We have informed our colleagues from the bank about the above issue

    Kindly note that the issue at hand is outside our sphere of responsibility and influence.