AllSecure System - OTP Bank - Elevated errors – Incident details

All systems operational

OTP Bank - Elevated errors

Resolved
Operational
Started 9 days agoLasted about 2 hours

Affected

EXCHANGE PLATFORM

Operational from 12:30 PM to 2:03 PM

Updates
  • Resolved
    Resolved

    We have received official confirmation from the bank that the problem has been resolved.

  • Monitoring
    Monitoring

    We note that transaction processing stabilized after 14:39 CET. Also, the bank informed us that the communication was partially established.

    We continue to actively monitor transactions.

  • Identified
    Identified

    We have received official confirmation from the bank that there is currently a break in processing on their side. The bank informed us that they are aware of the problem and are actively working to solve it.

  • Investigating
    Investigating

    An increased rate of errors was observed when processing credit card transactions through the adapter of OTP Bank. The problem appeared on 13/12/24 13:24 h CET. We informed the bank and submitted the necessary information.

    Kindly note that the issue at hand is outside our sphere of responsibility and influence. Our incident response teams are actively working to monitor affected services, and we will ensure to provide regular updates on resolution activities.