AllSecure System - EXCHANGE PLATFORM - Currently Unavailable – Incident details

All systems operational

EXCHANGE PLATFORM - Currently Unavailable

Resolved
Operational
Started 3 days agoLasted about 4 hours

Affected

EXCHANGE PLATFORM

Major outage from 2:26 PM to 2:49 PM, Partial outage from 2:49 PM to 3:06 PM, Degraded performance from 3:06 PM to 6:15 PM

Updates
  • Resolved
    Resolved

    The issue causing elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services has been resolved.

    Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.

  • Update
    Update

    Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services.


    Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.

  • Update
    Update

    We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting EXCHANGE services.


    Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.

  • Monitoring
    Monitoring

    We can confirm that all Exchange platform services are slowly recovering. We continue with detailed monitoring and analysis of the reasons behind the interruption.

  • Investigating
    Investigating

    We are currently experiencing major service issues with the Exchange Platform, which is currently unavailable. We are actively investigating the situation. We will provide further updates as soon as more information becomes available.